Avaya Interaction Center 6.0, User Manual, Page: 152 / 220

Chapter 5 Managing Chat Sessions
152 Avaya Agent User’s Guide
You can also view your own DataWake record or that of other customers and other agents. See
“Viewing Your Own DataWake Record,” on page 176 .
Using Multiple Languages in Chat Sessions
Your customer may want to chat with you in a language that is not your primary language. If you
are assigned a chat contact in another language and the language is not displayed properly, check
with your administrator.
You can spell check your chat messages in a secondary language before you send them. When you
open the Spell Checker (select Contact > Spell Check), select the appropriate language from the
Language drop-down menu.
Below is a Web Agent displaying a chat session an agent is having with a customer in Chinese:
Tip: If you use another language, you may want to create some Agent Resources in that language.
See “Managing Resources,” on page 155 .