Avaya Interaction Center 6.0, User Manual, Page: 161 / 220

Managing Resources
Issue 1.0 June 2002 161
Editing Your Resources
You can change any part of a resource that you have created, such as the tenancy, language, name,
or contents. (You can only change Global Resources if you are a supervisor.)
To edit a resource:
1 Right-click the resource you want to edit.
2 Select Edit Resource.
The Edit Resource dialog box is displayed with all the information contained in this resource.
Use the drop-down menus if you want to change the tenancy or language.
3 Change the resource name or contents as you want, selecting any text you want to delete or
replace. If this is an email resource, you can also change the header fields (To, Cc, Bcc, and
Subject), or add or delete an attachment.
4 Click OK.
The resource is updated.
Deleting a Resource
You can delete any resource you created yourself. Only supervisors and administrators can delete a
Global Resource.
To delete a resource:
1 From the Web Agent, select the resource.
2 Right-click the resource and select Delete Resource from the menu that appears.
The resource is removed from the Resource Area.
Viewing Your Resources
Resources are organized in a hierarchy of folders and subfolders in the Resource area of the Web
Agent. In this area, you can view the folders, subfolders, and the resources they contain by
selecting commands from three places. Most of the same commands are available in all three
places.
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A toolbar and drop-down Filter menu at the top of the Resource area
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The Resources menu
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Pop-up menus displayed when you right-click a folder
The following steps present the features you can use to display your resources. You do not need to
follow them in order.