Avaya Interaction Center 6.0, User Manual, Page: 125 / 220

Handling a Basic Chat Session
Issue 1.0 June 2002 125
3 If the File Download dialog box is displayed, click “Open this file from its current location,” as
shown in the following illustration. Then click OK.
An Internet browser icon is added to your Windows Task Bar. This is the browser you will use
for Shared Browsing with your first chat customer. For each chat contact that you handle,
another browser will open and another icon will be added to the task bar. If you are a supervisor
and do not plan to use Shared Browsing in your monitoring sessions, you may want to select an
option that keeps browsers from opening for each session. See
“Setting Preferences,” on
page 165 for more information.