Avaya Interaction Center 6.0, User Manual, Page: 200 / 220

Chapter 8 Managing Outbound Lists
200 Avaya Agent User’s Guide
The Avaya Agent Outbound Lists tab looks like this:
As you complete calls to customers, Outbound List Processing cycles through the next customers
in the list. The Outbound Lists tab displays the name of the associated campaign, the marketing
event, the list name, and the customer information. Depending on how your system administrator
configured Avaya Agent, Outbound List Processing may also do the following:
n
Sort the lists by priority and select a customer from the highest priority list
n Set the maximum number of times to call a customer for a specific list, and when that limit is
reached, set the customer’s status to Unreachable and not call the customer again
n
Set the length of time between attempts to call a customer if the result of a call is Busy,
Answering Machine, or No Answer
Note: If your system administrator set up the list to coordinate with CallCenterQ, Avaya Agent
also displays the associated CallCenterQ focus and the customer’s record information.
List management icons
The name of the marketing campaign
associated with this list
The name of the specific marketing
event associated with this list
The name of the list
Customer’s name with some brief details
selected by the system administrator
The number of times this
customer has been called
from this particular list
Information about the previous call
made to this customer
When the call is completed, click a
result from this drop down list
Next Customer Place Call Done
Cancel