Avaya Interaction Center 6.0, User Manual, Page: 158 / 220

Chapter 6 Performing Chat & Email Tasks
158 Avaya Agent User’s Guide
2 From the pop-up menu, select Create Resource and the type of resource you want to create. For
information on each type of resource, see
“Resource Types and Examples,” on page 156 .
The New Resource dialog box is displayed, as shown in the following illustration, with your
Login ID and today’s date and time already entered. This read-only information will be
displayed as a tooltip when you hold your cursor over this resource.
3 If you want to create the resource for a specific tenant, select that tenant from the Tenancy
drop-down menu.
4 If you want to create the resource in a language other than your primary language, select the
language from the Language drop-down menu.
5 Enter a unique name to identify this resource in the Name field.
6 Press the Tab key to place your cursor at the top left of the scroll box. Follow the step below
that applies to the type of resource you are creating.