Avaya Interaction Center 6.0, User Manual, Page: 71 / 220

Troubleshooting
Issue 1.0 June 2002 71
Troubleshooting
On occasion, Avaya Agent may fail to work properly. Follow the set of instructions that applies to
your situation to return your Avaya Agent to normal
Avaya Agent Stops Responding
Occasionally, you may have trouble with the display of the Avaya Agent. You may not be able to
use the software as you usually do. You can restore the Avaya Agent to its normal condition by
ending certain processes that your computer’s operating system uses to support the Avaya Agent.
You must have administrative privileges to do the following procedure. Contact your administrator
if you do not have these privileges or if you need assistance with the following procedure. If you
cannot get an administrator’s assistance, shut down your machine and restart it.
To restore the Avaya Agent to its normal condition:
1 Exit from the Avaya Agent if you can.
Note: If you cannot exit from the Avaya Agent, open the Windows Task Manager
and end the application task.
2 Open the Windows Task Manager.
3 In turn, end the qui, vtel, and mshta processes.
4 Log in to the Avaya Agent.
5 If the Avaya Agent is too large, take the following steps:
a Hold your cursor over the Windows task bar until you see an arrow with two ends, one
pointing up and one pointing down.
b Click your mouse and drag the cursor upwards, until the task bar becomes larger.
c Repeat Step a.
d Click your mouse and drag the cursor downwards, until the task bar returns to its original
size.
The Avaya Agent should operate correctly and it should be the normal size again.