Avaya Interaction Center 6.0, User Manual, Page: 115 / 220

Originating an Outbound Email
Issue 1.0 June 2002 115
b Navigate through the tree structure on the left. Click on the plus icon (+) beside the name of
any tenant or workgroup to display its contents. Use the scroll bars as necessary to see more
information.
c When you find the name of a person you want to address this email to, select it from the list
on the right side of the window.
d Click the To, Cc, or Bcc button to move the name of the person to the appropriate box on the
right side of the window.
Note: If you need to delete the name of a person that you moved to the right side of
the window, click the name and press the Delete key on your keyboard.
e Click OK.
The email address of the person you selected is added to the appropriate field of the email
you are composing.
8 Repeat as desired to add other email addresses.
9 If you know an email address of someone else to whom you want to address this email, type the
address in the appropriate address field.
10 Put your cursor in the Email Composition area and type your message.
11 Use the Add Attachment or Spell Check buttons as desired.
12 When you are ready to send your message, click Send.
13 If a dialog box asks you for the information, specify the language to be used and the queue to
be used for any replies to your email.
14 If a dialog box asks for confirmation, click OK.
Your email is sent to the recipients.