Altiris Helpdesk Solution User Guide
27
Chapter 4:
Installation
The
Helpdesk Installation
topic list, includes the following:
•
Prerequisites (page 27)
•
Installation
(page 28)
•
Helpdesk Setup (page 28)
•
Altiris eXpress.NET Configuration Wizard (page 29)
•
Modifying Helpdesk Solution Installation Configuration
(page 31)
•
Upgrading Releases (page 32)
•
Uninstalling (page 32)
•
Localization (page 33)
Prerequisites
Server
Helpdesk Solution requires the following:
•
Altiris eXpress Notification Server 5.5 SP2 or later
•
Microsoft 2000 Server/Advanced Server with SP2 with a CD-ROM drive
•
Hard drive formatted with NTFS file system
•
Microsoft IIS 5.0 (IIS 5.0 requires webs to be hosted on NTFS)
•
Microsoft SQL Server 2000 is recommended, SQL 7.0 (approved), MSDE is not recommended
•
Microsoft Internet Explorer 6.0 or later is recommended; all others browsers are supported
•
Pentium III 933 MHz or higher
•
512 MB RAM (1 GB is recommended)