Chapter 6: User Interface
Contacts
Altiris Helpdesk Solution User Guide
80
Retrieve Queued Item
The
Retrieve
function allows workers to retrieve the next available work item in a specified queue.
Workers retrieve from their assigned queue or are prompted to select a queue as shown below. Work
items in the queue display by order of their create date and time, displaying oldest to most recent.
Administrators determine which queue a worker can retrieve from through the
Helpdesk Admin
console
. For more details see
“List Workers
” on page 135.
1
Click
Work items>Retrieve queued item
listed below
Commands
<OR>
2
Click
Retrieve queued item
listed below
Common Tasks
.
3
Click
View
next to the queue item name to display the next available work item.
Contacts
Contacts Home
The
Contacts home page
displays a list of the contact records last accessed by the worker. Workers
can also link to the
Find contacts
,
New contacts
and
Delete contacts pages
.
1
Click
Contacts > Contacts home
.
2
Select one of the following options:
•
Find one or more contacts
•
Create a contact
•
Delete contacts
Note
A list of most
Recent contacts
will display on the
Contacts home page
.
