Chapter 6: User Interface
New Work Item
Altiris Helpdesk Solution User Guide
50
Late
- Lists the number of work items
Planned
after the start date.
Overdue
- Lists the number of work items not
Closed
or
Resolved
after the due date.
Resolved
- Lists the number of work items with the status as
Resolved
. Work items can have a status
of
Resolved
and still be open. Once verification is received, work items can be finalized with the
Closed
status.
Held
- Lists the number of work items with the status as
Hold
.
Closed
- Lists the number of work items with the status as
Closed
.
New Work Item
The
New work item page
lets you create a
New work item.
Workers can perform a variety of tasks to
the item, such as: link work items together, associate assets and contacts to the work item, attach
uploaded files to the work item, and send e-mail.
To Open a New Work Item
1
Click
Work items>New work item
listed below
Commands
. <OR>
2
Click
New work item
listed below
Common tasks
.
Toolbar Description
The following diagram describes the toolbar:
