Chapter 6: User Interface
Additional Work Item Information
Altiris Helpdesk Solution User Guide
62
Select Contact - New Work Item
The
Select a contact page
allows workers to associate the current work item with a specific contact.
Workers can select from one of six options. The find option will only display those contacts already
in the Helpdesk system.
To Select a Contact
1
Click
Work items> New work item
.
2
Click
Select a Contact.
3
Click one of the following options:
•
Keep current contact
•
Remove current contact
•
New contact
•
Contact associated with current asset
.
The drop-down list displays the contacts who have been associated with the currently selected
asset.
•
Recent contact.
•
Find contact
•
Type search criteria in any of the text boxes, click
Find
at the bottom of the page.
•
From the drop-down list below
Find
, select a
contact
from the list of results.
4
Click
Properties
, to go to the
Contact page
. You can
Edit
the selected contact’s information, or
you can add a
New contact
altogether.
Note
The
Properties
button controls whether or not the next page will be the
New work item page
or the
Contact properties page
. The only exception is when the
New contact
option is selected, in
which case, both
OK
and
Properties
will take the user to the
Contact properties page
.
5
Click
OK
, the selected contact will be associated with the work item.
