Chapter 6: User Interface
Additional Work Item Information
Altiris Helpdesk Solution User Guide
58
E-mail Messages
E-mail messages can be sent to any worker, queue, or contact who has a valid e-mail address, as well
as to ant SMTP format e-mail addresses. These e-mails are delivered to the recipients specified as a
part of the work item save process and can be requests from the worker updating the work item for
additional information or to answer a question. E-mails are also sent when work items change using
the Notify rules feature. See
“Notify Rules
” on page 112.
To Send E-Mail Messages
1
Click
Work items> New work item
.
2
Click
.
3
Select the check box to send e-mail notification to the
Current contact
.
4
Select the check box for each additional worker, use the scroll-bar to view options.
5
Type a SMTP format e-mail address for each additional mail recipient in the box.
6
Select an
E-mail template
from the drop-down list.
7
Type a message in the text box.
8
Click
Done
to return to the
New work item page
.
9
Click
Clear
to discard changes.
