Chapter 7: Administration
Workers
Altiris Helpdesk Solution User Guide
135
A prompt will display the following message:
Are you sure you want to delete the following items?
6
Click
Back
to change the selected assets to delete.
7
Click
Finish
to delete selected assets.
Workers
List Workers
The List workers screen allows the Administrator to add
New
,
View
or
Edit
workers information.
1
Click
Workers>List workers
.
2
Click
Workers
.
3
Click
View
or
Edit
next to the worker name to view or edit.
4
Click
New
to add a new worker.
New Worker
New worker are also considered contacts. Adding a new worker requires filling in the form shown
below. Here are a few tips to remember when creating a New worker.
•
Workers must have an NT ID but do not need an e-mail address although it is strongly
recommended. E-mail addresses must be unique among workers but not queues.
•
The
Contact
and
Company
information sections of the page are similar to the
New contact
command.
•
Workers must also have a unique worker name that is typically shorter than their full name.
•
Workers
Hourly rate
is used by reports to estimate work item costs. The rate is not displayed to
workers using the
Worker console
.
