Chapter 7: Administration
Workers
Altiris Helpdesk Solution User Guide
136
•
The
Retrieve queue
selection denotes what queue the worker will access when they execute the
Retrieve queue item
command.
Prompt
, means the worker will be prompted to select a queue for
retrieving work items.
•
The
Active
flag controls whether a worker, pending authentication, is allowed to access Helpdesk
as a worker. If a worker is de-activated while they are currently using Helpdesk, they do not lose
access until they close the internet browser. The
Active
flag for
New worker
is different than the
Active
flag for
Contacts
. Workers can still be active contacts but listed as an inactive worker.
1
Click
Workers>New worker
.
2
Type the
Worker information
in the box form on the screen.
3
Click
OK
to save.
Edit Worker
There are two ways to modify worker information, the
Edit
icon is found in the upper right hand
corner of the display on both the
View worker page
and the
List worker page
.
1
Click
Workers>List workers
.
2
Click
View
next to the worker name to display worker information.
3
From the
View worker page
, click
Edit
in the upper right hand corner to go to the
Edit worker page
.
4
From the
List worker page
, click
Edit
next to the worker name to modify.
5
Click
OK
to save.
