Chapter 6: User Interface
Additional Work Item Information
Altiris Helpdesk Solution User Guide
64
Asset Page Field Description
Find Asset - New Work Item
The
Find
feature on the
New work item page,
allows users to enter a partial
name
or
location
(this is
configured by Professional Services) into the
Find
text box, and then click
Find.
The text pattern
entered, can be any valid expression supported by Transact SQL LIKE, such as %, _, [], [^]. For
example, to search for all contacts named John, you could specify the pattern “John%”. The search
pattern will only be used to find active assets.
As an added convenience, the
Find
option will prefix and suffix the pattern entered in the text box,
with “%” if a % symbol is not detected in the pattern. This will result in a slower search performance
as a table scan is performed. If a search pattern is not specified when
Find
is clicked, the user will be
presented with a validation message.
If one or more contacts match the specified pattern, then the contact drop-down list will be
populated. Additionally, a results count option will be added and automatically selected to indicate
the number of matches.
The data presented in the drop-down list will be a combination of the asset’s
name
and
location
. If a
location is not specified for the asset, the text message [
location unspecified
] will be displayed next
to the asset’s name.
Page Items
Item
Description
Name
Type a short description of the asset.
Type
Select a category
Type
from the drop-down list.
External ID
Type an
External ID
.
An External ID is appropriate for organizations managing
external customers who need to identify the external customer
with a unique ID.
Location
Type the physical
Location
of the asset.
Manufacturer
Type the
Manufacturer
of the asset.
Model
Type the Model type of the asset.
Serial #
Type the
Serial #
of the asset
Asset Tag
Type the number of the asset tag.
IP Address
Type the
IP address
of the asset.
Organization
Select
Organization
from the drop-down list.
Status
Select
Status
from the drop-down list.
Comment
Any additional free-form information about the asset.
Items
List of
Work items
associated with the asset.
Save
Click to
Save
the changes.
Cancel
Click to abort function.
