altiris eXpress Altris eXpress Helpdesk Solution 5.6 SP1, User Manual

Page: 131 / 143

Chapter 7: Administration Delete Work Items
Altiris Helpdesk Solution User Guide 131
7
Click
Finish
to delete selected work items.
Delete Work Item Simple Field Description
Page Items
Item Description
Title Type
Title
of a work item.
Match all words Select the
Title
match criteria from the drop-down list.
Comment Type a
Comment
word selection.
Match all words Select the
Comment
match criteria from the drop-down list.
Category Select option from the drop-down list.
Scope Select option from the drop-down list.
Pattern Type string
Pattern
to match during the search.
Assigned Select
Assigned
worker group from the drop-down list.
External ID Type an
External ID
.
An External ID is appropriate for organizations managing
external customers who need to identify the external customer
with a unique ID.
Priority Select the
Priority
from the drop-down list.
Status Select
Status
from the drop-down list.
Type Select
Type
from the drop-down list.
Find Click to begin search for
work item
.
Reset Click to clear the form.
Cancel Click to abort function.