Chapter 7: Administration
Categories
Altiris Helpdesk Solution User Guide
102
Add New Category
You can add new categories to the Helpdesk database by following the steps below.
1
Click
Admin>Categories>Edit categories
.
2
Use the scroll-bar to view all categories currently in the system. Click
New
next to the category
where you want to insert a new category.
Note
The category you selected is displayed on the bottom of the screen. See the example above.
3
Type the name of the
Category
in the box.
4
Select the
Position
for the new category from the drop-down list. The option you select
determines how the new category will be inserted in the category list. The options are:
•
Insert before
•
Insert after
•
Insert as a child
Example
The Service Request category
5
Click
OK
to continue editing categories. The new category will insert into the category list based
on the
Position
selected.
Important
Any changes you make to categories, add
New
,
Edit
,
Move
,
Copy
or
Delete
are not
actually saved until you click
Save
on the
Edit categories page
.
