Chapter 7: Administration
Routing Rules
Altiris Helpdesk Solution User Guide
110
10
Select the check box for
The value of the field
.
11
To make this criterion be true if the field has changed AND the test is true, check both the “The
value of the field changes”, and “The value of the field:” check boxes.
12
Click the drop-down arrow and select one of the following options:
Note
The list varies depending on criterion selected.
•
is the same as
•
is not the same as
•
contains
•
does not contain
•
matches regular expression
13
Enter the parameter associated with the option you selected for step 12 on page 110, in the text
box.
14
Select the check box for the search to be
Case sensitive
.
15
Click
OK
.
The page returns to the
New Routing rule
options.
16
Review the routing criterion you created in the display box. You can edit or delete the criterion
listed by doing the following:
•
Select the criterion from the display list.
•
Click the
Edit
or
Delete
icon on the toolbar.
17
Clear the
Active
check box if you do not want the
New routing rule
active.
18
Clear the
Terminal
check box if you do not want to stop processing rules when this rule evaluates
to true.
19
Click
OK
.
