altiris eXpress Altris eXpress Helpdesk Solution 5.6 SP1, User Manual

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Chapter 6: User Interface New Work Item
Altiris Helpdesk Solution User Guide 51
Work Item Page Description
Page Items
Item Description
Title Description of the problem or request.
Category Categories are associated to a worker or queue.
Assigned Worker or queue for the work item.
Priority Priority status is low, medium, high and ASAP.
Status Select a Status from the drop-down list. The default status is
open.
Type Type of work item.
Schedule The work item can be a scheduled event.
Start Type the work item start date or accept the default.
Due Type the work item due date.
External ID Type an External ID.
Comment Type additional details or further explain the work item.
Notify rules Notifications sent to workers, queues or other contacts to inform
them of work items.
Attach Attach files to a work item.
Attachments List of files attached to a work item.
Linked to List of other work items the current item is linked to.
Link Click to link an existing work item to the current work item.
Linked by Name of worker responsible for linking items.
E-mail Set e-mail notifications for the current work item.
Save Save work item changes.
Save and new Save and start another new work item
Cancel Discard the changes.
Time Spent
(minutes) The Time spent (minutes) working on the current work item
starting from when the page is displayed. This number can be
changed if other work has been performed not related the time
spent using the Helpdesk work item user interface.
Total Time Total time spent by all workers on this work item - the sum of all
Time Spent values entered.