Chapter 6: User Interface
New Work Item
Altiris Helpdesk Solution User Guide
53
View or Edit Work Items
The
View work item page
allows you to review any work item added to the Helpdesk database. This
page appears when you
Save
a new work item, or when you select a work item by clicking on the
glasses
icon. The work item number, used as reference for problem resolution and tracking
purposes, is displayed in the upper left hand corner of the page. The information you entered when
adding a
New work item
, in addition to the
History
of the work item, can be reviewed or edited.
To View or Edit Work Items
1
When you
Save
a new work item, or you select a work item to view, the
View work item page
appears.
2
Click
Details
to toggle between displaying or hiding the
History
of work items.
3
Click
Edit
to update or add work item information.
