altiris eXpress Altris eXpress Helpdesk Solution 5.6 SP1, User Manual

Page: 48 / 143

Chapter 6: User Interface Altiris eXpress Helpdesk Consoles
Altiris Helpdesk Solution User Guide 48
Assets
Asset home
- Displays a list of assets. See “Assets Home ” on page 84
Find assets
- Lets workers find assets by entering a search criteria. See “Find Assets ” on page 85
New asset
- Lets workers add a new asset. See “New Asset ” on page 85
Recent
Work items
- Displays last
work item
entered by Helpdesk worker. See “View or Edit Work Items ”
on page 53
Contacts
- Displays last
Contact
entered by Helpdesk worker. See “Contacts ” on page 80
Assets
- Displays last
Asset
record entered by Helpdesk worker. See “Assets ” on page 84
Common tasks
New work item
- Lets a worker add a new work item. See “New Work Item ” on page 50.
Find work items
- Lets a worker find work items using simple or advanced searches. See “Find
Work Items ” on page 66.
Work item queries
- Displays the query list. See “List Query ” on page 71.
Last query results
- Displays the results of the last query. See “Last Query Results ” on page 79
Retrieve queued item -
Lets a worker retrieve queued items. See
“Retrieve Queued Item ” on page 80
Toolbar Description
The icons located in the upper right hand corner of the
Worker console page
represents the following
tasks.
Home
- Returns the worker back to the
Worker console page
.
Notification Server Console Report
- Link to Notification Server Web Reports
Format for print
- Converts the screen text into a printable format within the browser. The last
command is displayed without the fly-out menu and banner.
Logoff Helpdesk
- Logs the worker off the Helpdesk system.
Help
- Opens online searchable Helpdesk files.
Altiris eXpress logo
- Link to the Altiris web site, www.altiris.com .