Nortel ICB Administrator'S Manual Download

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Nortel Communication Server 1000

Integrated Conference Bridge

Professional

Administrator Guide

Title page

Summary of Contents for ICB

Page 1: ...Nortel Communication Server 1000 Integrated Conference Bridge Professional Administrator Guide Title page ...

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Page 3: ... Administrator Guide Nortel Communication Server 1000 Nortel Integrated Conference Bridge Professional Administrator Guide Revision history June 2007 Standard 01 01 This document is issued to support Integrated Conference Bridge Professional Release 4 5 ...

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Page 5: ...Changing the administrator password 19 Integrated Conference Bridge Professional ICB Professional Console 21 Title frame 21 Installing ICB Professional using the Install Wizard 22 Configuring Basic System Settings 22 Configuring Access Numbers 24 Defining the First User 25 E1 T1 ISDN Trunk Configuration 27 Configuring Time Settings parameters 28 Scheduling a test conference 30 Defining general att...

Page 6: ...Modifying group settings 63 Adding members to an existing group 63 Editing a member 64 Adding a new group 65 Generating reports 67 Display a Report 73 Backing up data 74 Configuring a scheduled backup 74 Configuring a Billing Scheduled Backup 75 Executing a manual backup 76 Viewing backup history log 77 Viewing last backup details 78 Restoring data 78 Executing a Manual Restore 78 Executing a Last...

Page 7: ...oving ICB Professional files from the Organizational FormsLibrary 87 Clearing the Microsoft Outlook forms cache 87 ICB Professional form errors 88 Telephone User Interface 91 Overview 91 Configuring the TUI 91 Recording a brandline greeting 91 Recording a conference specific greeting 92 ...

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Page 9: ...re 12 General Attributes window 31 Figure 13 Default Conference Attributes window 34 Figure 14 Volume Level Attributes window 36 Figure 15 Confirmation E Mail Attributes window 37 Figure 16 Greeting Settings window 40 Figure 17 File Requirements window 41 Figure 18 Company Images window 43 Figure 19 User Groups window 45 Figure 20 User Groups New User Group window 46 Figure 21 User List window 47 ...

Page 10: ...xample Overbooking report 69 Figure 39 Example Billing report 70 Figure 40 Example Short Connection report 72 Figure 41 Example Short Connection report 73 Figure 42 Scheduled Backup window 75 Figure 43 Billing Scheduled Backup window 76 Figure 44 Manual Backup window 77 Figure 45 Manual Restore window 79 Figure 46 Command Line Interface window 80 Figure 47 ICB Professional form 82 Figure 48 Publis...

Page 11: ...2 Default Conference Attributes window fields 34 Table 3 Volume Level Attributes window fields 36 Table 4 Confirmation E mail Settings 38 Table 5 User List table columns 47 Table 6 Components of Conferences window 52 Table 7 Call Out Group List fields 60 Table 8 Group Members table columns 61 Table 9 Group Settings Retry parameters 62 ...

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Page 13: ... users including super users delete one or more users and define an Always On Conference y Super user A super user can view create and change any conference scheduled on the ICB Professional except the Always On for self and other users y Executive user An executive user can create and modify their own conferences An executive user can also view any conference scheduled on the ICB Professional y R...

Page 14: ...essional User Guide Microsoft Outlook User Interface The Microsoft Outlook User Interface enables users to schedule and manage ICB Professional conferences The interface includes a subset of the options available in the Web Browser y For information about Microsoft Outlook User Interface options for administrators see Microsoft Outlook User Interface page 81 y For information about Microsoft Outlo...

Page 15: ... Bridge Professional Administrator Guide Browser User Interface Overview The following figure depicts the logical layout of the Nortel Integrated Conference Bridge Professional Browser User Interface Web Browser administration system ...

Page 16: ...16 Browser User Interface Standard 01 01 June 2007 Figure 1 Web Browser navigation flowchart administration ...

Page 17: ...Follow the steps below before using the Web Browser 1 Check the web browser version Netscape Communicator users must run version 4 or later To check the version choose Help About Netscape Microsoft Internet Explorer users must run version 5 or later with Service Pack 1 To check the version select Help About Internet Explorer To upgrade the web browser ask your system administrator about the upgrad...

Page 18: ... 2007 Note By default the ICB Professional Login window has a generic image Administrators can replace this image with their own See Customizing images page 43 Figure 2 ICB Professional Login window 2 Bookmark this URL for future use 3 Click LOGIN ...

Page 19: ...er your administrator ID in the User Name field 5 Enter your six digit administrator password in the Password field 6 Select Save this password in your password list optional 7 Click OK Changing the administrator password Follow the steps below to change the administrator password 1 Log in to the Web Browser See Logging in to the Web Browser page 17 2 Click Change Password in the Console ...

Page 20: ... See following figure Figure 4 Change Password window 3 Enter the current password in the Enter current password field 4 Enter the new password in the New password field 5 Reenter the new password in the Confirm new password field 6 Click Submit Note Save this password for future use ...

Page 21: ...an Internet portal contains links to the following key configurable options Settings Users Always on Conferences Upgrades Call Out Groups Reports Backup and Restore Figure 5 Administration ICB Professional Console window Title frame The title frame sits at the top of the Console window and all administration windows See following figure It contains the following buttons y Console Returns to the Co...

Page 22: ...l Wizard on the Console All Install Wizard windows list steps on the left side of the window During installation the Submit Continue buttons advance users step by step After installation is complete users can reach a specific step by clicking its name The Install Wizard has five main groups Basic System Settings Access Numbers Define First User E1 T1 ISDN and Time Settings Follow the Wizard step b...

Page 23: ...ecifying the telephony connection by E1 T1 trunk 5 In the Default Language field select the default voice prompt language for conferences and the TUI When scheduling a conference users can select a language from the available set However if the user does not specify a language this parameter applies The default is American English 6 In the IP address of E mail Server field enter the IP address of ...

Page 24: ... changes and return to the Console This option is available only when editing the settings after installation not during a first installation c Click Console in the title frame to return to the Console without saving the changes Configuring Access Numbers 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click Install Wizard on the Console The ICB Professional Install Wizard wind...

Page 25: ...alling When this prefix is dialled by phones in the network followed by a group number of ICB Professional the call is routed to an ad hoc conference opened and group call is invoked from conference for further details refer to ICB Professional User Guide 8 Do one of the following a Click Submit Continue to save the settings and continue to the next step b Click Back to return to the previous step...

Page 26: ... 9 Install Wizard Define First User panel 4 Define at least one user to perform sanity tests such as scheduling conferences and placing calls Define a user that can be deleted or modified from the regular User Administration window This step eliminates the need to open a separate window to define a user and perform basic testing after the Wizard is finished 5 Do one of the following a Click Submit...

Page 27: ...to the Web Browser See Accessing the Web Browser page 17 2 Click Install Wizard on the Console The ICB Professional Install Wizard window opens to the Basic system Settings panel see figure in Configuring Basic System Settings page 22 3 Click E1 T1 ISDN on the left hand side of the ICB Professional Install Wizard window The E1 T1 ISDN panel opens as shown in following figure Figure 10 Install Wiza...

Page 28: ...he changes and return to the Console or continue to the next step b Click Back to return to the previous step without saving the changes c Click Finish to save the changes and return to the Console d Click Console in the title frame to return to the Console without saving the changes Note 1 Parameter similar to Nortel Switch Note 2 Modification of the parameter will cause Restart to ICB Profession...

Page 29: ...nt date day time effective in ICB Professional b The Standard time zone local time zone of local standard time offset from GMT Time zone is displayed in the Web Browser scheduling screens and in the scheduling confirmation E mails c The Daylight Saving Time not in use This is useful in countries where the dates are fixed d The Current Time Offset used for summer winter time 5 The Update Local Time...

Page 30: ...f this option is used 6 The Automatic Daylight Saving Time option selected specifies here if ICB Professional should pass automatically to daylight saving time This is useful in countries where the dates are fixed The Start Day and End Day shell be set as used in the local country 7 Do one of the following a Click Back to return to the previous step without saving the changes b Click Finish to sav...

Page 31: ...ng figure Figure 12 General Attributes window 2 Define default general attributes as described in following table 3 Click Submit Table 1 General Settings window fields Field Description Administrator E mail Enter the e mail address to which the ICB Professional sends administration material including backup files default address is admin company com ...

Page 32: ...ked The default for new systems is cleared y Note One port lost Name recording length Enter the duration in seconds of the spoken name in the name entry option When the system prompts a caller for their name recording takes place for the specified duration after the beep Valid entries are 2 10 seconds The default is 2 seconds Conference auto generated password length Enter the length of the confer...

Page 33: ...wser session idle timeout Set this option to specify the User Web Browser timeout include chairperson details in Outlook invitation email Select this option to send chairperson details to all conferees not recommended Outdated conferences and reports From the drop down list select the number of days the files are kept before deletion For scheduling data this field applies to conferences that have ...

Page 34: ...Password Select a default password which participants must use to enter the conference The options are as follows y No password default y Automatically assigned generated automatically by the ICB Professional of a length defined in General Attributes See Defining general attributes page 30 Chairperson Password Select a default password that the chairperson must use to authenticate himself or herse...

Page 35: ...Add ports if needed Select this option to have the system reserve additional ports to accommodate unexpected participants The system adds ports only if available at that time The default is cleared Reserve one port for chairperson Select this option to reserve a port for the chairperson If this option is not selected the system makes ports available on a first come first serve basis Therefore if a...

Page 36: ...d Description Voice Prompt Playing Select a volume level for playing a prompt announcement to the conferee The default is 0 Recording Select a level for the speech volume of the conferee while recording name and custom greeting The default is 0 Speak Select the initial talk level of a conferee in a conference The default is 0 Listen Select the initial hear level of a conferee in a conference The d...

Page 37: ...Figure 15 Confirmation E Mail Attributes window 2 Define the template settings as described in the following table These values can be changed when scheduling a specific conference The body of the e mail is inserted when the corresponding conference is scheduled 3 Click Show Preview to see what the e mail will look like when the template is applied optional 4 Click Submit ...

Page 38: ...details For example a company name or slogan Instructions for Participants Enter the information that appears after the conference details for example dialing instructions and list of TUI commands Instructions for Chairperson Enter information for the chairperson in this field For example chairperson TUI commands and other tips for the chairperson Closing Text Enter the information that appears as...

Page 39: ...tings window shown in following figure from which you can customize the Brandline greeting and enable a default Conference greeting Example y Initial factory greeting when entering to the meeting is Welcome to the conference call y The administrator recorded a brandline Welcome to Telrad Networks conference call This brandline will replace the factory initial greeting y An user scheduled a confere...

Page 40: ...ress number sign This is our tech transfer meeting Please say your name Figure 16 Greeting Settings window The Greetings Settings window lists available languages For each language users can replace the factory made greeting with a customized greeting in the form of a WAV file See Customizing the Brandline Greeting page 41 ...

Page 41: ...e Greeting Settings window The table shows all languages configured for the system 2 Upload the WAV file to the ICB Professional a Click Browse to locate the file b Select the file and click Open c Click Upload When the upload completes successfully the WAV file name appears in the File list next to the language selected in the table in the Brandline Greeting panel See relevant figure in Greetings...

Page 42: ...n the confirmation dialog box Enabling a conference specific greeting Follow the steps below to enable users to create conference specific greetings 1 Select Available in the Conference Greeting panel of the Greeting Settings window See relevant figure in Greetings Settings window page 39 2 Enter the maximum length of the greeting from two to ten seconds The default is five seconds 3 Click Submit ...

Page 43: ...ing figure Figure 18 Company Images window 3 To customize the image in the ICB Professional title frame select one of the following options in the Title Frame Image panel To use no image select No Image To replace the image select Image Name and do the following a Click Browse b Navigate to the folder that contains the file to be uploaded c Select the file and click Open Maximum image size is 124 ...

Page 44: ...lick Browse b Navigate to the folder that contains the file to be uploaded c Select the file and click Open Maximum image size is 687 pixels wide by 419 pixels high ICB Professional does not check image size You must verify the correct size The image must be in GIF format d Click Upload to upload the file to the ICB Professional system The file name appears in the box next to Image name e Place th...

Page 45: ...eduled on the ICB Professional D Administrator can set up the ICB Professional system add one or more users including super users delete one or more users and define an Always On Conference User Groups Click View the User Groups on the Console to open the User Groups window shown in following figure This optional feature allows partitioning of ICB Professional system resources ports to several use...

Page 46: ...en all users Initially only one group exists System Group This is a special group with 0 ports hard coded In a trivial system with no user groups all users belong in this group A simple example a system with total of 60 ports It has the following groups System group 0 ports Group A 10 ports Group B 20 ports This leaves 30 not allocated ports 60 10 20 Users of group A may use up to 40 ports but onl...

Page 47: ...me User Type User ID or User Group The following table describes the fields in the main Users screen Table 5 User List table columns Field Description check boxes Select a user by selecting the check box next to the user s name Click Delete to delete the user Click Reset Password to reset the password to 000000 User Name Up to 20 characters of text The Web Browser treats the entire name as a strin...

Page 48: ...up call feature CLID must be defined to all identification of calling users Number of Call out Groups Displays number of personal groups of the specific user Billing An account number for the user used by the system for billing purposes E mail The user s e mail address for receiving scheduling confirmation by e mail If the field is empty the user does not receive scheduling confirmation e mails Di...

Page 49: ...s as shown in following figure This window shows all the properties of the selected user Figure 22 Users Edit User Details window 2 Modify the properties of the user See table in Users List page 47 3 Click Submit Adding a user 1 Click New User in the Users window see figure in Users List page 47 or Add a New User on the Console ...

Page 50: ...ge the password during the first login session 3 Do one of the following Click Submit to save the new member and return to the Users window Click Submit Add Another to save the new member and clear the fields to add another member Repeat step 2 4 Notify the new user s by sending them their username and password along with instructions on accessing the User Guide and other material as appropriate S...

Page 51: ...by field to specify the field to search Note For the Name option the whole name is treated as one string No distinction is made between the first and last name 3 Enter the search criteria in the Find letters field All values that begin with this string are returned The search is not case sensitive For example assume the Name field is to be searched and the letter to find is k The system displays a...

Page 52: ... on conference is always active the Control icon joystick appears for all conferences The controls and fields in this window are described in following table Table 6 Components of Conferences window Component Description New Conference Click to set up a new Always On conference Call Out Groups Click to define or edit system Group call Change password Click to change a password Conference title Sub...

Page 53: ...ers cannot edit an Always On conference they can only view or control a permanent conference Control Click the Control icon a joystick to open the Conference Call Manager window If admin icon disappears stating that it is used by some other user super or administrator Follow the steps below to schedule a new Always on conference or edit an existing one Scheduling or editing a Always on conference ...

Page 54: ...ure 26 New Edit Always on Conference window 3 Configure the parameters in the General section a In the Subject field enter up to 120 characters of text that describes the purpose of the conference optional The default is empty b In the Description field enter addition text that describes the purpose of the conference optional By default this field is empty ...

Page 55: ... conference select one of the following options from the User Password field No password Automatically assigned password The system automatically generates the password The length of the password is configured by the administrator and can be from 4 to 8 digits Choose a password Enter a 4 to 8 digit password in this field The password is shown in the window as it is entered The system does not chec...

Page 56: ... restart 6 Configure General Options in the General Options section optional a In the Indication for entry and exit field define how the system indicates the entry or exit of a participant Select one of the following Play name on entry and name on exit the default Play name on entry and tone on exit Play tone on entry and tone on exit Silence no indication for entry or exit b In the Language field...

Page 57: ...t Always on Conferences window Use the Conference reference number shown in the General Options section when recording a conference specific greeting See Recording a conference specific greeting page 92 Figure 27 Conference Details window 8 Click OK to return to the Conference List window or Edit Conference to make any changes to the conference System Upgrade 1 Log in to the Web Browser See Access...

Page 58: ...not be accessible by MS Outlook 5 In the Keycode fields is a password of 24 numbers in 3 groups of 8 digits The security device supports key codes with the ability to sell the product with minimum 42 ports and increase the number of ports to 50 or 60 6 Click Submit Software Upgrade 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click Upgrade the Software in the Upgrades Consol...

Page 59: ...upgrading the Software you must publish the new upgraded ICB Professional Outlook form that comes with the firmware See Upgrading the ICB Professional form page 86 Configuring call out groups These are lists of A call out group is a list of phone numbers identified by a 2 digit group ID When group call out is invoked in a conference ICB Professional originates simultaneous calls to the list member...

Page 60: ...sole you can create and manage system groups Call Out Groups window Click View the Group List on the Console to open the Call Out Groups window shown in following figure Use this window to view a list of Call Out Groups and to add a new Call Out Group Figure 30 Call Out Groups window The Call Out Groups window displays a list of groups sorted by group number The following table describes the field...

Page 61: ...s Click a Group Name in the Groups List window to open the Group Details window shown in following figure The Group Details window displays group members and properties Click Next 10 or Previous 10 to view additional group members Figure 31 Group Details window The following figure describes the columns in the table in the Group Members section Table 8 Group Members table columns Field Description...

Page 62: ...fessional system even places an answering machine in the conference y Star The ICB Professional system requests the called party to enter a star for confirmation before joining the conference y Password The ICB Professional system requests the called party to enter the password or PIN as defined for this conference y Note This attribute is defined for each member individually The right side of the...

Page 63: ...ngs Follow the steps below to modify the settings for an existing call out group 1 In the Group Details window select a call out group number and click Modify to modify the settings for the group The Modify Group Settings window opens See following figure The fields match those listed in the tables in Viewing group details page 61 Figure 32 Modify Group Settings window 2 Modify the settings as des...

Page 64: ...o add Optional c Select the corresponding drop box to set the Confirmation option d Click Submit Add Rows as necessary to save the new members and add additional empty rows in which to continue adding more members 4 Click Submit to save the new member s Editing a member 1 Click a Group Name in the Call Out Groups window See figure in Call Out Groups window page 60 The Group Details window opens Se...

Page 65: ...re 34 Edit Members window 3 In the Edit Member window do one or both of the following actions Edit the number or the name directly in the text box Select Confirmation by Called Party to change this option 4 Click Submit Adding a new group 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click Add a New Call Out Group in the Console ...

Page 66: ...p Details window 3 In the Group Settings section enter the group name and retry parameters for the new group 4 In the Group Members section add each member of the group as follows a Enter the telephone number of the member b Enter the name for each member you want to add Optional c Select the corresponding check box to set the Confirmation option 5 Do one of the following Click Submit Add Rows to ...

Page 67: ...ating reports Click View a Report in the Console to open the Report Viewer window shown in following figure The report can be displayed on the screen or downloaded to a computer Figure 36 Report Viewer window Note The Select DN field appears only when Meetings Log is selected in the Report Type field ...

Page 68: ...ce opening and closure entry and exit of participants and features operation by chairperson Reports screen allows filtering of the information for a specific Meeting ID pair or see all the data The file format when loaded to the computer structured text records with fixed length 1024 characters padded with trailing spaces First record is binary data see following figure Figure 37 Example Error rep...

Page 69: ...is simple text see following figure Figure 38 Example Overbooking report 3 Over booking This report presents information of ports usage With this information the administrator can see if he needs to add ports or can define overbooking what are the peek hours etc see following figure The report shows one page file per day For each hour of day it shows two numbers y Maximum ports actually used in th...

Page 70: ...reen or retrieved to the computer as any other report The file format is comma separated values CSV readable by MS Excel and database applications Each record in the billing report comprises several fields separated by commas Some fields are present only for specific events in other events they re empty The fields are a Time stamp month 1 12 b Time stamp day 1 31 c Time stamp year 2007 d Time stam...

Page 71: ...Dial out call busy Dial out call failure overflow tone Dial out call end h System ID i Meeting ID meeting access number j Billing account k Owner ID l Date of the meeting m start time hours of the meeting 00 23 n start time minutes 00 59 o start time seconds 00 59 p Duration hours 01 12 q Duration minutes 00 59 Note For an always on conference the date start time and duration fields are irrelevant...

Page 72: ...n other events the field is empty t Subject Phone number meaning depends on event Meeting booked event meeting subject Dial in event Calling Line ID Dial out event called number The first record in the file is for the date second record is for the field names and all other records are for the events See following figure Figure 40 Example Short Connection report ...

Page 73: ...dified by the Command Line Interface This report is not per day it shows current day count and total since last reset of counters The counters are per port The administrator can reset all counters to zero by the button Reset Counters See following figure Figure 41 Example Short Connection report Display a Report 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click View a Repor...

Page 74: ...ck Download 3 Save the report to a local file Backing up data Configuring a scheduled backup 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click Define Scheduled Backup in the Console The Scheduled Backup window opens See following figure The Scheduled Database Backup feature provides an automatic daily routine for backup of customer data The customer determines what parts of...

Page 75: ...ckup files in the Destination section If you are sending the files to an FTP server enter the IP address Path to file Login and Password information for the remote server 5 If you choose the option ZIP file sent by e mail to admin address be sure to define the administrators e mail address 6 Select the type of data to be backed up in the Contents section This can be any combination of Data Voice a...

Page 76: ...in the Schedule section 4 Select a destination for the backup files in the Destination section If you are sending the files to an FTP server enter the IP address Path to file Login and Password information for the remote server 5 Click Submit Executing a manual backup 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click Execute Manual Backup in the Console ...

Page 77: ...an be any combination of Data Voice and Reports 5 Click Do Backup Viewing backup history log Select View Backup History Log on the Console to view a log file of past backup sessions The report is displayed on the screen and cannot be edited The backup process prints messages to the CLI screen which can be viewed while the process is running accessing the CLI via RS232 or Telnet In addition two fil...

Page 78: ...he received e mail Viewing last backup details Select View last backup details on the Console to view the details of the last backup attempt either scheduled or manual The report is displayed on the screen and cannot be edited Restoring data Executing a Manual Restore 1 Log in to the Web Browser See Accessing the Web Browser page 17 2 Click Execute Manual Restore in the Console The Manual Restore ...

Page 79: ...sing the Web Browser page 17 2 Click Execute Last Restore Details in the Console After restore operation the administrator can see details of the process in the screen Last Restore Details The information is intended for technical staff Using the Command Line Interface CLI Click CLI on the Console title frame to open the Command Line Interface window See following figure The CLI can be used to man...

Page 80: ...01 June 2007 Note The CLI is also accessible from a TTY terminal or a PC emulating a terminal connected to the ICB Professional system For more information refer to ICB Professional Installation Guide Figure 46 Command Line Interface window ...

Page 81: ...odified directly in the Browser User Interface Web Browser or Telephone User Interface TUI System requirements The Microsoft Outlook User Interface requires the following versions of Microsoft Outlook and Microsoft Exchange y Microsoft Outlook version 2000 or later y Microsoft Exchange version 5 5 or later Contact your system administrator for instructions on upgrading your system Microsoft Outloo...

Page 82: ...utes The time scale now displays in 15 minute increments ICB Professional form Audio conference details are added to a Microsoft Outlook meeting or appointment using an ICB Professional form This form appears as the ICB Professional tab in the Appointment Window in Microsoft Outlook See following figure Figure 47 ICB Professional form ICB Professional files The ICB Professional form is based on th...

Page 83: ...utlook administrator publish the ICB Professional files in the Organizational Forms Library If the ICB Professional files are not published by the Microsoft Outlook Administrator users themselves must publish the ICB Professional files in the Personal Forms Library Refer to Nortel Integrated Conference Bridge Professional User Guide When publishing upgraded files be sure to remove the older versio...

Page 84: ...ow the Form As window opens e Select Organizational Forms Library in the Look In field publish form opens as in following figure f Enter a Display name and Form name as follows If you are publishing ICBPs oft enter ICBPs If you are publishing ICBPsjc oft enter ICBPsjc If you are publishing ICBPsr oft enter ICBPsr If you are publishing ICBPsh oft enter ICBPsh If you are publishing ICBPsk oft enter ...

Page 85: ...der where the ICB Professional files are located b Double click ICBP oft Note Click No if asked to Enable macros The Calendar window opens c Choose Tools Forms Publish Form As The Publish Form As window opens See previous figure d Select Organizational Forms Library in the Look In field e Enter a Display name and Form name such as ICBP f Click Publish Note Click Yes if asked to replace an existing...

Page 86: ...g the ICB Professional files page 83 4 Clear the Microsoft Outlook forms cache Follow the steps in Clearing the Microsoft Outlook forms cache page 87 Users can now install the new form as their default form See Nortel Integrated Conference Bridge Professional User Guide Obtaining the upgraded ICB Professional files 1 Go to the folder where the ICB Professional files are stored 2 Delete all OFT fil...

Page 87: ...teps 1 Open Microsoft Outlook 2 Right click Calendar in the Folder List 3 Choose Properties The Calendar Properties window opens 4 Select the Forms tab 5 Click Manage The Forms Manager window opens 6 Select the ICB Professional form s to be deleted from the list in the panel on the left side of the window 7 Click Delete 8 Click Yes in the confirmation dialog box 9 Click Close to close the Forms Ma...

Page 88: ... Clear Cache button In this case you must delete the forms cache file manually following the steps below 1 Close Microsoft Outlook 2 Go to the folder where the forms cache file is located If you are using User Profiles go to C Windows Profiles username Local Settings Application Data Microsoft Forms If you are not using User Profiles go to C Windows Local Settings Application Data Microsoft Forms ...

Page 89: ...essional Administrator Guide y Check that the files were published correctly and publish the forms again if necessary If you published the forms yourself refer to Publishing the ICB Professional files page 83 If the Microsoft Administrator published the forms consult him or her ...

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Page 91: ...more information Use the Web Browser to define a TUI User Name for each user See Users Administration page 44 for more information Users dial this unique DN to access the TUI service then schedule a conference or record a greeting by following the voice menu s instructions Recording a brandline greeting The system plays the brandline greeting before the conference specific greeting recorded by the...

Page 92: ...prompt enter the reference number of the conference When a conference is scheduled using TUI or Web Browser the system generates a reference number that uniquely identifies the conference The system displays this reference number in the Web Browser see relevant figure in Scheduling or editing a Always on conference page 53 and in the confirmation e mail The system repeats the number and prompts th...

Page 93: ...C rules and the radio interference regulations of Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio commun...

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