Alstom MiCOM P846, Technical Manual

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P846/EN TS/D Troubleshooting
(TS) 12-10
MiCOM P846
TS
8. REPAIR AND MODIFICATION PROCEDURE
Please follow these 5 steps to return an Automation product to us:
1. Get the Repair and Modification Authorization Form (RMA)
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To obtain an electronic version of the RMA form, please visit the following URL:
www.alstom.com/grid/productrepair
2. Fill in RMA form
Fill in only the white part of the form.
Please ensure that all fields marked (M) are completed such as:
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Equipment model
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Model No. and Serial No.
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Description of failure or modification required (please be specific)
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Value for customs (in case the product requires export)
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Delivery and invoice addresses
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Contact details
3. Send RMA form to your local contact
4. Receive from local service contact, the information required to ship the product
Your local service contact will provide you with all the information:
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Pricing details
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RMA n°
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Repair center address
If required, an acceptance of the quote must be delivered before going to next stage.
5. Send the product to a certified repair center
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Address the shipment to the repair center specified by your local contact
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Ensure all items are protected by appropriate packaging: anti-static bag and foam
protection
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Ensure a copy of the import invoice is attached with the unit being returned
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Ensure a copy of the RMA form is attached with the unit being returned
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E-mail or fax a copy of the import invoice and airway bill document to your local
contact.