Agilent Technologies R Series, User Manual

Page: 136 / 220

Chapter 5: Maintenance and troubleshooting
BenchCel Microplate Handling Workstation R-Series User Guide
102
Related topics
Wrong plate type The microplate in the stack is
different from the labware selected
in the software. Check the labware selected in the
Labware Editor or in the BenchCel
Diagnostics Controls tab.
The microplate is loaded in the
wrong orientation. Check the microplate orientation
(notch selections) in the labware
definition and make sure you load the
microplates in the rack accordingly.
The plate-orientation sensors are
not able to detect the microplate
notches correctly because of one of
the following:
❑
The microplate is not in the
correct position to be detected
by the sensors.
❑
The sensor intensity and
threshold settings need
adjustments.
See “Adjusting the plate-orientation
sensors” on page 124.
X position out of
bounds The robot is commanded to move
out of its range in the
x -axis.
Check the teachpoint x -axis value to
make sure it is not beyond the factory-
set limits.
If the problem persists, contact
Velocity11 Technical Support.
Z position out of
bounds The robot is commanded to move
out of its range in the
y -axis.
Check the teachpoint z -axis value to
make sure it is not beyond the factory-
set limits.
If the problem persists, contact
Velocity11 Technical Support.
Error message Cause Solution
For information about... See...
BenchCel device component
names “Hardware overview” on page 4
Hardware problems “Hardware problems” on page 95
Checking and adjusting the
stacker gripper pressure (internal
air pressure) “Adjusting the stacker gripper pressure”
on page 131
Reporting problems to Velocity11 “Reporting problems” on page 135