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User Manual
3onedata proprietary and confidential
Copyright © 3onedata Co., Ltd.
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13
Maintenance and Service
Since the date of product delivery, our company provides 5-year product warranty.
According to our company's product specification, during the warranty period, if the
product exists any failure or functional operation fails, our company will repair or
replace the product for users free of charge. However, the commitments above do not
cover damage caused by improper usage, accident, natural disaster, incorrect
operation or improper installation.
In order to ensure that consumers benefit from our company's managed switch
products, consumers can get help and solutions in the following ways:
Internet Service;
Service Hotline;
Product repair or replacement;
13.1 Internet Service
More useful information and tips are available via our company website.
Website: http://www.3onedata.com
13.2 Service Hotline
Users of our company's products could call technical support office for help. Our
company has professional technical engineers to answer your questions and help you
to solve the product or usage problems ASAP. Free service hotline: +86-4008804496
13.3 Product Repair or Replacement
As for the product repair, replacement or return, customers should firstly confirm with
the company's technical staff, and then contact the salesmen to solve the problem.
According to the company's handling procedure, customers should negotiate with our