3Com NBX 100, Administrator'S Manual

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20 C
HAPTER
1: I
NTRODUCTION
The NBX system provides the reliability required in a business environment
because NBX system voice traffic is independent of computer traffic on
the same network. In fact, after the Call Processor completes the
processing required to connect two telephones, the telephones
communicate directly with each other. Therefore, existing conversations
are not affected if power to the Call Processor fails or if the network
operating system crashes or hangs.
Overview of the
System Software
This section describes the major features of the NBX system.
Auto Attendant With the Auto Attendant, a full-featured call answering service, you set
up automated call answering, including multiple Auto Attendants, each
with separate menu structures, to manage incoming calls.
Auto Discovery and
Auto Relocation
The Call Processor and the NBX Telephones communicate with each other
to streamline configuration. When you connect a new telephone, the
system discovers it and adds it to the configuration database. The
communication between devices means that if telephone users move
their telephones to a new location, the telephones retain their extension
number and personal settings. You do not have to change telephone
addresses and data for them.
Virtual Tie Lines You can connect two or more NBX systems that are connected to your
Wide Area Network. Calls made over Virtual Tie Lines incur no toll
charges.
Integrated Voice Mail
and Messaging
Features
NBX Voice Messaging is a standard feature of the 3Com Networked
Telephony Solution. Voice Messaging supports Off-Site Notification,
which alerts you if you receive new voice messages when you are out of
the office. Voice Messaging also includes an IMAP (Internet Message
Access Protocol) mail server that allows you to retrieve voice mail
messages through any IMAP4-compatible e-mail client.
Standard NBX
Telephone Features
NBX systems support the standard features, such as call park, conference,
speed dial, and paging, that you expect in a business telephone system.