3Com NBX 100, Administrator'S Manual

Page: 325 / 496

Hunt Groups 325
Hunt Groups
A hunt group is a set of users. A call that is routed to a hunt group can
reach any member of the group who is currently logged into the group. A
static hunt group is one in which all members are permanently logged in
(locked). In a dynamic hunt group, users can be logged in and out of the
group by you, the administrator, or you can allow them to log into or out
of the group themselves, using the group password you create.
Hunt groups are specified by extension, in these ranges:
■
SuperStack 3 NBX: 4000–4099 (All 100 can be assigned.)
■
NBX 100: 450–499 (A maximum of 30 can be assigned.)
To configure hunt groups, select User Configuration > Hunt Groups in the
NBX NetSet utility and then see the Help topics associated with these
buttons:
Add, Modify, Remove, Status, and Feature Mappings.
Hunt Group
Considerations
■
For a telephone to participate in a hunt group, the user must be
logged into the hunt group. See the
NBX Telephone Guide.
■
When you create a hunt group, you specify one of three types: linear
hunt group, circular hunt group, or calling group. Your choice is
based largely on the ringing pattern that you want.
■
For each group that you define, you also specify:
■
The Total Timeout — The length of time in seconds that the call
will ring on the group’s telephones before the call goes to the
group’s call coverage point.
■
The Per-Device Timeout — The length of time in seconds that
each phone rings in the cycle. (Ignored for Calling Groups.)
■
Whether you want the system to log a phone out of the hunt
group if it does not answer. (Ignored for Calling Groups.)
■
For linear and circular hunt groups, the order in which a group
telephone rings (the telephone’s “priority”) is the same as the order in
which you added it to the group. For calling groups, all phones ring
simultaneously.
Linear and Circular
Hunt Groups
In linear and circular hunt groups, calls ring sequentially on telephones in
the group, but the behavior differs when the time specified in the Total
Timeout field elapses:
■
If the Total Timeout value is less than the sum of all of the Per-Device
Timeout values, a call that is routed to either a linear and circular hunt