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Auto Attendant

363

By default, the Auto Attendant main menu provides callers with the
functions that are described in Table 61.

To create a main menu, select

NBX Messaging > Auto Attendant > Menu

Tree

. To create or import voice prompts, select

NBX Messaging > Auto

Attendant > Menu Tree > Prompt

. See the Help for these procedures.

Submenus

An Auto Attendant main menu can branch to submenus to

keep the main menu brief, and to give the caller a variety of choices. Each
submenu should have a prompt that informs the caller of the option that
each key pad button provides.

If you have a large organization, the caller may have to enter several
digits and listen to several submenus before reaching the person or
department. For example, the caller may hear:

Table 61

Auto Attendant Default Configuration

Button

Action

1–4

Identifies internal extension range and allows callers to dial user
extensions.

NBX 100:

100–449 (See note 1)

SuperStack 3 NBX:

1000–3999 (See note 2)

9

Goes to the Name Directory.

0

Performs a single-digit transfer to the extension specified in the menu
tree for the auto attendant, usually the extension of the receptionist’s
telephone. The default extension is the lowest extension specified in the
factory default dial plan:

SuperStack 3 NBX:

1000

NBX 100:

100

*

Transfers to voice mail box.

#

Exits from the system.

T/O

A menu time-out action; transfers to extension specified in the menu
tree for the auto attendant, usually the extension of the receptionist’s
telephone. The default extension is the lowest extension specified in the
factory default dial plan:

SuperStack 3 NBX:

1000

NBX 100:

100

Note 1:

The NBX 100 is shipped with a 3-digit dial plan. If you import any 4-digit

plan, you must manually specify any 4-digit extension ranges that are not set by the
imported plan.

Note 2:

The Superstack 3 NBX is shipped with a factory default 4-digit dial plan. If

you import any 3-digit plan, you must manually specify any 3-digit extension ranges
that are not set by the imported plan.

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Summary of Contents for NBX 100

Page 1: ...http www 3com com NBX Administrator s Guide Release 4 1 SuperStack 3 NBX NBX 100 Part No 900 0093 01 Published January 2003 ...

Page 2: ...GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defi...

Page 3: ...oftware 20 Auto Attendant 20 Auto Discovery and Auto Relocation 20 Virtual Tie Lines 20 Integrated Voice Mail and Messaging Features 20 Redialing From Call Logs 21 Call Recording 21 NBX NetSet Administration Utility 22 NBX NetSet Features 23 2 DIAL PLAN Dial Plan Concepts and Overview 28 Call Process Flow 29 Inbound and Outbound Call Processing 29 NBX System Database 30 NBX System Dial Plan 30 ...

Page 4: ...ined Dial Plan 47 Exporting Saving a Dial Plan Configuration File 48 Testing a Dial Plan 49 Generating a Dial Plan Report 51 Modifying a Dial Plan Configuration File 53 Outdialing Prefix Settings 55 Managing Extensions 55 Extension Settings Overview 55 Changing Extension Length and Ranges 59 How Auto Discovery Assigns Extensions 60 Modifying Extensions 60 Managing Extension Lists 62 Adding an Exte...

Page 5: ...pdating the Extension List 96 Adding VTL Devices to the Pretranslators Optional 97 Verification of the Virtual Tie Line 97 Call Rerouting for Virtual Tie Lines 101 Example Dial Plan Entries 101 Managing Existing Virtual Tie Lines 103 Modifying a Virtual Tie Line Name 103 Viewing and Resetting Virtual Tie Line Statistics 105 Enabling Audio Compression 107 Enabling System wide Silence Suppression 10...

Page 6: ...62 Creating and Managing Telephone Groups 162 Creating a New Telephone Group 163 Modifying a Telephone Group 164 Removing a Telephone Group 165 Viewing Telephone Group Membership 166 Recording and Monitoring Telephone Calls 167 Recording Calls Between Telephones with Different Recording Settings 167 Remote Telephones 168 Music On Hold 168 Non NBX Telephones 168 Creating and Managing Button Mapping...

Page 7: ...ATA 224 Modifying an Analog Terminal Port 227 Removing an Analog Terminal Adapter 230 Viewing The Status of an Analog Terminal Adapter 230 Advanced Settings 232 Configuring and Managing BRI ST Digital Line Cards 239 Adding an ISDN BRI ST Digital Line Card 240 Configuring the ISDN BRI ST Digital Line Card 242 BRI ST Card Status Lights 246 Modifying a BRI ST Card 246 Adding or Modifying a BRI Group ...

Page 8: ...rd Channels 315 Modifying IP Settings for a T1 Card 319 Removing a T1 Digital Line Card 321 4 USER CONFIGURATION Users 323 Phantom Mailboxes 323 Call Pickup 324 Group Numbers 324 Hunt Groups 325 Hunt Group Considerations 325 Linear and Circular Hunt Groups 325 Calling Groups 326 Call Coverage 326 Class of Service CoS 327 5 SYSTEM CONFIGURATION System Settings 329 System wide Settings 330 Regional ...

Page 9: ... Mail Passwords 350 IMAP for Integrated Voice Mail 350 Off Site Notification 351 Status 353 Port Usage 353 User Usage 357 Auto Attendant 358 Overview of Auto Attendant Features 358 Adding an Auto Attendant 359 Managing Auto Attendants 369 Voice Application Setup Utility 371 Testing the Auto Attendant 372 Voice Profile for Internet Mail 373 Control Parameters 373 Operations Management 374 Statistic...

Page 10: ...icenses 383 Obtaining Details of License History 384 Regional Software 384 Install 384 Remove 385 Details 385 Third Party Drivers 386 NBX Software Upgrades 386 Third Party Telephone Groups 386 8 REPORTS Directory 387 Device List 388 System Data 388 Disk Status 388 Power Supply Status 388 Call Reporting 389 Windows Environment Specifications 389 Installing Call Reports 389 Configuring Call Reportin...

Page 11: ...n NBX Digital Line Cards 406 Configuration and Status Reports 407 Connecting a Computer to a Serial Port 410 Servicing the Network Call Processor Battery 411 Getting Service and Support 411 A CONNEXTIONS H 323 GATEWAY Overview of ConneXtions 414 Installation Requirements 414 WAN Router 414 Windows based System 415 ConneXtions Software 418 Preparing for Installation 418 Assembling System Informatio...

Page 12: ...434 Firewall Security 434 Gateway Load 436 Remote Access 436 PBX Connections 437 Class of Service 440 IP Type of Service and Differentiated Services 440 Alternate Gatekeepers 441 Checking Connections 441 Gateway Checks 441 Network Checks 442 Placing Calls 446 IP Address Entry 446 Speed Dials 447 One Button Access 449 Entering Digits During Calls 449 Receiving Calls 450 Auto Attendant 450 Attendant...

Page 13: ...erview 459 Assumptions 459 Configuring Option 184 459 Creating Option 184 459 Editing Option 184 Values 460 Activating Option 184 461 GLOSSARY INDEX FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA NOTICE 3COM END USER SOFTWARE LICENSE AGREEMENT TERMS AND CONDITIONS AND LIMITED WARRANTY ...

Page 14: ......

Page 15: ...re and configure the dial plan Chapter 2 How to configure devices Chapter 3 How to configure user settings Chapter 4 How to configure system settings Chapter 5 How to configure NBX Voice Messaging voice mail the Auto Attendant and Voice Profile for Internet Mail VPIM Chapter 6 Basic operations information Chapter 7 How to create reports Chapter 8 How to download software and label makers Chapter 9...

Page 16: ...ion more useful to you Please send your e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX_Techpubs_comments 3com com Table 2 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application device sys...

Page 17: ... Document title Document part number found on the front or back page Page number Example NBX Administrator s Guide Part Number 900 0093 01 Page 25 As always please address all questions regarding the NBX hardware and software to your authorized 3Com NBX Voice Authorized Partner ...

Page 18: ...18 ABOUT THIS GUIDE ...

Page 19: ... on You can also dial speed dial numbers from either telephone model Inside the NBX Telephone is an Ethernet device that can communicate over the LAN using Ethernet frames or optionally IP packets with the optional upgrade The telephone also serves as an Ethernet switch or hub depending on the model of telephone for your computer You can connect your computer network interface card NIC to your net...

Page 20: ...ration When you connect a new telephone the system discovers it and adds it to the configuration database The communication between devices means that if telephone users move their telephones to a new location the telephones retain their extension number and personal settings You do not have to change telephone addresses and data for them Virtual Tie Lines You can connect two or more NBX systems t...

Page 21: ...are such as proprietary cards The NBX system works with TAPI 2 X compliant CTI applications Call Recording You can integrate a third party call recording system into your NBX system so that selected calls can be recorded Optional license required NBX Call Reports NBX Call Reports a Windows client program is a standard feature of 3Com Networked Telephony Solutions Call Reports allows you to save ca...

Page 22: ...w which appears when you log on to the NBX NetSet utility Figure 1 NBX NetSet Main Menu Window NBX systems present the NBX NetSet utility through an embedded web server NBX NetSet passwords grant system administrators and users different levels of access privileges Individual telephone users can view or change their personal settings such as personal speed dial lists off site notification settings...

Page 23: ...oles Virtual Tie Lines Configure and manage your system Dial Plan Download install configure and manage additional system features such as Optional NBX software such as NBX Call Reports and TAPI software Multiple LabelMakers for NBX Telephones and Attendant Console Quick Reference Guides for the NBX Business and Basic Telephones and analog telephones on the NBX system Configure and manage these sy...

Page 24: ...ettings System wide Speed Dials Business Identity Security TAPI Settings Configure settings for TAPI Telephony Applications Programming Interface Can also be configured from the System Configuration icon Configure and manage Users Call Pickup Groups Hunt Groups Class of Service CoS Settings for users Table 4 NBX NetSet Features continued for the NBX Administrator Icon Description ...

Page 25: ...ndow to go directly to that tab s interface The Tab to It icon also appears on most dialog boxes throughout the NBX NetSet utility If you install a license for NBX Unified Communications or a third party messaging application the tab for NBX Messaging is disabled in the Tab to It window Opens the online PDF version of the NBX Administrator s Guide this book This icon is available in the NBX NetSet...

Page 26: ...26 CHAPTER 1 INTRODUCTION ...

Page 27: ...ors Managing the Dial Plan Configuration File Outdialing Prefix Settings Managing Extensions Managing Extension Lists Managing Dial Plan Tables Managing Dial Plan Pretranslators Configuring the Dial Plan for the 4ESS Protocol T1 Overview of Voice Profile for Internet Mail Configuring the Dial Plan for VPIM Configuring VPIM Parameters Using the NBX NetSet Utility Overview of Virtual Tie Lines How t...

Page 28: ... sending or receiving those digits For more information on the Internal Incoming and Least Cost Routing dial plan tables see Dial Plan Tables later in this chapter Usually you access the dial plan configuration file and manage dial plan operations tables pretranslators and extension lists through the NBX NetSet administration utility If your dial plan is larger than 32 000 characters however you c...

Page 29: ...tion on the dialed digits For incoming calls if the DID DDI range matches the internal extensions the dial plan requires no pretranslator However you can use pretranslators to map nonmatching dialed numbers on an incoming DID DDI channel to desired internal extensions See the example in Customer Requirement 1 in Sample Solutions Using Dial Plan Configuration File Commands later in this chapter Out...

Page 30: ...ngs for the NBX Telephones Call group definitions Software license information User profiles NBX System Dial Plan You can import a dial plan configuration file to provide the system with a set of operating instructions for managing the telephone system Alternatively if you have made changes to the currently loaded instructions through the NBX NetSet utility you can export the dial plan configurati...

Page 31: ... dial plan table for subsequent routing You can set the dial plan to perform pretranslation on incoming or outgoing calls For more information see Dial Plan Pretranslators later in this chapter Routing Routing specifies how a call reaches a destination You define the routes for the system to use in the Routes section of the dial plan configuration file When you define call routing you can also ins...

Page 32: ...tion File Commands later in this chapter System Features Affected by the Dial Plan Configuration The dial plan configuration affects several system features Keyset Mode Operation Using the Dial Plan Hybrid Mode Operation Using the Dial Plan Off Site Notification Keyset Mode Operation Using the Dial Plan If you map any telephone buttons that have LEDs to specific Analog Line Card ports you enable K...

Page 33: ...s 800 555 3751 and the system wide prefix digit is 9 the system dials 98005553751 to send a call to the user s pager To tell the system to dial a single Line Card port or a restricted number of Line Card ports create a suitable pool of Line Card ports for that purpose and then use an existing set of dial plan table entries such as the entries that begin with 8 or create a new set of entries to all...

Page 34: ...Cost Routing table exists it takes precedence over the Internal table If the system cannot find a Least Cost Routing table it attempts to find a corresponding entry in the Internal table If you have entries for the same purpose in both the Least Cost and Internal tables the behavior of the dial plan can be confusing See Dial Plan Command Format next for a description of dial plan command syntax an...

Page 35: ...ngDistance 0 10 Command Table ID Number Leading Digits to Collect Table Entry ID Number Call Classification Used with Class of Service Priority Not Used Table Name Number of the route dial tone facility from Routing Tables Maximum and Minimum Characters to Collect Table 6 Dial Plan Command Fields Field Description Command Command name For example TableEntry Create is the command that make Class of...

Page 36: ...ation file Digits One or more digits that begin the dial sequence Either single or multiple entries can start with the same digit The system uses this field in conjunction with Min and Max to determine when to make the call routing decision Most sample tables have a single entry for digit 0 zero to specify how the system handles a telephone number which has zero as the first digit If you want the ...

Page 37: ...caller to reach a telephone company operator 9 to get an outside line and then 0 to get the operator The Max value is 64 because the caller can continue to dial after the zero entering a number to call plus a telephone credit card number and possibly an identification code number If the caller dials only 90 which satisfies the minimum of two digits and stops dialing the system waits for 5 seconds ...

Page 38: ...D 3 as their long distance routing table Incoming Dial Plan Table The Incoming dial plan table table ID 2 defines how calls arriving from outside the NBX system are routed to extensions Incoming calls can arrive on analog telephone lines or through Digital Line Card ports The incoming dial plan table consists of a series of commands For an example and basic understanding of the command format see ...

Page 39: ...the Least Cost and Internal tables for the same purpose the behavior of the dial plan can be confusing Therefore 3Com recommends that you accomplish least cost routing using Internal Table entries See TimedRoute Create TimedRouteEntry Create and TimedRouteOperation Create Example If a new entry in the Internal table appears not to work it is possible that the system is using an entry from the Leas...

Page 40: ...y digit sequences of incoming or outgoing calls On incoming calls pretranslators can map the entire dialed number including area code to an internal extension number For example an external party dials 978 555 0101 to reach the person on extension 101 Pretranslators ensure that the proper digits are mapped to the correct extension number For more information see Pretranslators for Incoming Calls P...

Page 41: ...t number such as 4567 89 3210 to extension 2210 This strategy requires two pretranslation operations The first operation performs a stripLead operation to remove the initial 7 digits leaving 210 The second operation prepends the number 2 in front of the remaining 3 digits The result is 2210 which matches an extension within the extension range Sample Solutions Using Dial Plan Configuration File Co...

Page 42: ...led number before it is passed to the Internal dial plan table Table ID 1 or possibly the Least Cost Routing table Table ID 3 For more information see Internal Dial Plan Table and Least Cost Routing Dial Plan Table later in this chapter Example If the DDI DID telephone numbers range from 508 555 4200 through 508 555 4299 internally you dial extensions from 2000 through 2099 to reach another intern...

Page 43: ... rate To tell the system which outgoing pretranslations you want to perform you define digit manipulation operations append prepend replace stripLead or stripTrail in the Routes section of the dial plan configuration file You can define these commands for both destination routes and timed routes For more information on configuring pretranslators see Managing Dial Plan Pretranslators later in this ...

Page 44: ...wn list 3 Click Open to open the file in your browser 4 Click Save As and save the dial plan as a new file You can now edit the file with an ASCII editor After you customize the new dial plan Import it to the NBX system see Importing and Exporting Dial Plan Configuration Files later in this chapter 3Com recommends that you enter these commands at the top of every dial plan configuration file Table...

Page 45: ... International Dial Plan This section concludes with a discussion of International Dial Plan Issues When you export the working dial plan the NBX system constructs a new configuration file from the values in the database and displays it The new file shows the current date and time You name the file when you save it The sample default files include examples of such things as timed routes and pretra...

Page 46: ...Dial Plan To change the default North American dial plan to a country specific dial plan 1 In the NBX NetSet Main Menu window click Dial Plan The Dial Plan window appears displaying the Operations tab Figure 3 2 Click the Default File radio button 3 In the list next to the Default File button select the default file that you want to use 4 Click Import CAUTION When you import a dial plan configurat...

Page 47: ...0 or 1000 However for some countries internal telephones begin at a higher number to allow you to directly dial numbers of national importance Auto Discovery allocates telephone extensions numbers within this range For more information on Auto Discovery see Using Auto Discovery for Initial System Configuration in the NBX Installation Guide Dialing Outside Lines To obtain an outside line dial 9 or ...

Page 48: ...em creates a new dial plan configuration file from the current database You save the new text file using a name that you choose This example refers to Internet Explorer If you use another browser you may need to use slightly different procedures To export a dial plan configuration file 1 In the NBX NetSet Main Menu window click Dial Plan The Dial Plan window appears displaying the Operations tab F...

Page 49: ...line prefix is 9 such as in the United States this situation would obtain an outside line 9 and then dial the numbers 123 You can specify a day of the week and a time by selecting entries from the Day Time list boxes Figure 5 This choice instructs the system to act as if the day and time you select are the current day and time If you have timed routes defined in the dial plan you use different day...

Page 50: ...5 Test Dial Plan Dialog Box 3 To set up the simulated call from the Device to dial from list box select the number from which you want to dial 4 In Number to dial enter the number that you want the system to dial 5 Select the desired date and time in the Day Time pull down lists For some tests the day and time settings are irrelevant You can leave the settings at their default values Sunday 00 and...

Page 51: ...ble entries point to valid routes which in turn point to valid extensions The report also identifies how many devices are using each dial plan table and each pretranslator Consider these common dial plan problems Dial plan table entries that point to nonexistent routes Timed route entries that point to nonexistent destination routes Destination route entries that point to nonexistent extensions or...

Page 52: ...uration file it ignores that line and continues to process all remaining lines in the file This precaution minimizes the impact of errors on the dial plan To generate a dial plan report 1 In the NBX NetSet Main Menu window click Dial Plan The Dial Plan window appears displaying the Operations tab Figure 3 2 Click Report The dial plan report appears Figure 7 Scroll up and down the browser window to...

Page 53: ...orrect Each time that the system imports a dial plan configuration file it verifies the file for errors and displays the results To avoid typing mistakes 3Com suggests that you start with an existing dial plan for example one of the default plans that are shipped with the NBX system or a plan from another NBX system modify it and save it as a renamed file To modify a dial plan configuration file 1...

Page 54: ...plan entry anywhere in the file 4 Click OK The Import Confirmation dialog box prompts you to confirm the changes 5 Click Yes The system imports the modified dial plan The Dial Plan Consistency dialog box appears displaying the results of the error and consistency checks 6 Make a note of any errors and correct them by editing the file You may be required to make changes based on warning messages 7 ...

Page 55: ...scovery Assigns Extensions Modifying Extensions Extension Settings Overview The NBX system establishes connections between extension numbers The concept of an extension applies to more than just telephones Extensions are also assigned to NBX applications such as Call Park zones Auto Attendants hunt groups Line Card ports voice mail ports and virtual devices such as the pcXset PC soft telephone Cli...

Page 56: ...Call Park 600 799 external Auto Discovery starts at 750 6000 7999 external Auto Discovery starts at 7250 Call Park must fall within External Extension range NBX 100 601 609 SuperStack 3 NBX 6000 6099 Note 1 The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit extension ranges that are not set by the imported plan You m...

Page 57: ...o Discovery process assigns this extension The system must direct each call coming in on an external line to an extension During the Auto Discovery of external lines analog lines and Digital Line Card channels the NBX system assigns the default extension 500 as the Auto Attendant extension After you import the dial plan configuration file and complete the Auto Discovery process you can manually co...

Page 58: ... extensions from 600 799 in a 3 digit dial plan or from 6000 7999 in a 4 digit dial plan Default SuperStack 3 NBX 7250 NBX 100 750 External Keyset Prefix In Keyset mode when a button on an NBX Business Telephone directly accesses an outside line the NBX system must check Class of Service The system prepends the External Keyset Prefix value typically 8 9 or 0 when it makes a call in Keyset mode Not...

Page 59: ...xtension settings Table 9 describes each field 3 Click OK to enable your changes and exit the dialog box Planning Extension Ranges By planning extension range on your system you can accommodate your present and future needs Example If you initially have 60 telephones and expect to add no more than 100 additional telephones in the future choose 100 299 as the telephone extension range 1000 1199 in ...

Page 60: ...instructions on using the Auto Discovery process or manually adding and configuring a new telephone see the section on Adding a New Telephone in Chapter 3 You can define a user in the system database without assigning a telephone to that user By defining a user with no device but with a telephone extension only you create a phantom mailbox The NBX system associates an extension with this phantom m...

Page 61: ...ist Table 10 lists and describes the operations 4 Make the appropriate entry in the text box to the right of the Operation list The system uses this number in conjunction with the operation that you selected in step 3 For examples see Changing Extensions below 5 Click Apply If the requested change creates a duplicate extension or an extension of zero length the change is discarded 6 Click OK to en...

Page 62: ...ontains NBX extension numbers that are assigned and dedicated to specific dial tone facilities or to specific NBX applications such as voice mail Auto Attendant and so on or both You can add an extension list to define a subset of devices such as fax machines Extension lists are typically numbered upward starting at 0001 in either a 3 digit or 4 digit plan By convention the extension list number i...

Page 63: ...xtension numbers assigned to voice mail SuperStack 3 NBX 6400 6499 See Note 1 NBX 100 651 662 See Note 2 Route 3 uses this list 0004 Contains the extension for the attendant that is the person who monitors incoming calls The system automatically assigns to this list the lowest extension found during Auto Discovery Route 4 uses this list 0005 Contains extension numbers assigned to H 323 ports 0006 ...

Page 64: ...to any specific Analog Line Card port or Digital Line Card port To directly dial the extension number that is associated with one of these devices you must have diagnostic privileges In addition you cannot dial a prefix to obtain a Digital Line Card port Adding an Extension List To add a new extension list 1 From the Dial Plan window Figure 3 click the Extension Lists tab Figure 11 Figure 11 Exten...

Page 65: ...that is currently in use by the system as either an extension or as the number of an extension list You may use the default extension number 4 Type an asterisk preceding the extension number By convention the asterisk indicates that the number represents an extension list 5 In the Name text box type the name that you want to assign to the new extension list Names can include uppercase and lowercas...

Page 66: ...List scroll list b Enter a priority number in the text box below the list from a high of 1 through a low of 99 c Click the Change Priority in List button The new priority appears as the number to the left of the item within square brackets The default value is 50 When the system accesses an extension list it first attempts to use the highest priority extension 9 Click OK to enable your changes and...

Page 67: ... changes using an editor as opposed to modifying the dial plan from within the NBX NetSet utility you must reimport the dial plan 4 If you want calls to cycle through the extensions in the list check the Cycle Extensions checkbox Each time that the system accesses the extension list it uses the next extension in the list This arrangement effectively progresses through the list to balance the load ...

Page 68: ...move an extension list that the dial plan is using even if that extension list is empty You must remove the extension list from the dial plan before you can delete the extension list To remove an extension list 1 On the Extension Lists tab Figure 11 select the extension list you want to remove 2 Click Remove A dialog box prompts you to confirm the removal 3 Click Yes CAUTION Do not remove any of t...

Page 69: ...erations tab Figure 3 2 Click the Tables tab Figure 14 Figure 14 Tables Tab 3 From the list select a dial plan table for which you want to list associated devices To list devices not assigned to any table select none 4 Click Devices Using The Devices Using Dial Plan dialog box appears Figure 15 For a description of the field definitions see Table 12 at the end of this section If you select none th...

Page 70: ...e a device to the Devices Not Using Table list select it in the Devices Using Table list and click 8 Click Close Table 12 Devices Using Dial Plan Table Fields Field Purpose Dial Plan Table ID The identification number of the dial plan table as specified in the dial plan configuration file Dial Plan Table Name The name of the dial plan table Table Usage The type of table either Normal or Least Cost...

Page 71: ...e A dialog box prompts you to confirm the removal 5 Click Yes Managing Dial Plan Pretranslators Pretranslators are tables in the dial plan configuration file Each entry in a pretranslator table contains a string of one or more digits that are compared to incoming or outgoing digits When the digits match an entry in the table the NBX system performs the associated pretranslator operations For more ...

Page 72: ...evices that do not use a pretranslator Table 13 describes each field The fields are the same for the Devices Using Pretranlator for CLI dialog box Figure 17 Devices Using Pretranslator Dialog Box 5 To move a device to the Devices Using Pretranslator list select it in the Devices Not Using Pretranslator list and click To move a device to the Devices Not Using Pretranslator list select it in the Dev...

Page 73: ... Devices Using Pretranslator for CLI dialog box appears Figure 18 If you selected none in step 3 you see a list of devices that do not use a pretranslator for Calling Line ID 4 To move a device to the Devices Using Pretranslator list select it and click To move a device to the Devices Not Using Pretranslator list select it and click Then click Close See Table 13 for field descriptions Figure 18 De...

Page 74: ... to those outlined in Configuring the Dial Plan for Software Defined Network Calls later in this section If you want to make long distance calls or international long distance calls using the 4ESS protocol you must make dial plan changes similar to those outlined in Configuring the Dial Plan for North American Long Distance and Configuring the Dial Plan for International Long Distance later in thi...

Page 75: ... Plan Entries for North American Long Distance Configuring the Dial Plan for International Long Distance In the NBX system dial plan if you are using the 4ESS protocol and you want to make international long distance calls you must remove from the dial string the digits 9011 that are dialed by users to access the international long distance service For example if the user dials the string 9 011 44...

Page 76: ...This is easier but requires that each site use a unique extension range for telephones A user who knows the IP address of a VPIM compliant voice mail system and the extension of a person who uses that system can compose a voice mail message and then send it using these steps Dial the IP address pressing the key after each field in the address including the last field Dial the extension of the pers...

Page 77: ...uteEntry Create 533 1 0003 Route Entry OperId Operation Value DestinationRouteOperation Create 532 1 1 stripLead 3 DestinationRouteOperation Create 532 1 2 prepend 10 234 101 222 DestinationRouteOperation Create 533 1 1 stripLead 3 DestinationRouteOperation Create 533 1 2 prepend 10 234 101 100 Table 14 Explanation of Entries in Figure 22 Field Purpose Table Create 1 Internal Extensions This comma...

Page 78: ...532 In this example the VPIM connection to the other NBX system uses route 532 The route number must be unique in the dial plan and in the range of 1 32768 DestinationRoute Create 532 Atlanta VPIM Connection This command creates route number 532 and gives it the name Atlanta VPIM Connection DestinationRouteEntry Create 532 1 0003 This command mandatory for all VPIM routes assigns route 532 to the ...

Page 79: ...ntrol Parameters To set the VPIM control parameters 1 In the NBX NetSet Main Menu window click NBX Messaging 2 Click the VPIM tab See Figure 23 Table 15 describes the fields Figure 23 VPIM Tab Table 15 VPIM Tab Fields Field Purpose Max message size Controls the size of incoming messages from other sites If a message is larger than the specified value the NBX system rejects it The default value rep...

Page 80: ...et system on the first attempt If so the NBX system attempts to contact the target system later To change the time between attempts change this number Default 15 minutes Minimum 1 minute Maximum 60 minutes Max number of send attempts Specifies the number of times Default 4 that the NBX system tries to connect to the target system After the specified number of send attempts the message is returned ...

Page 81: ... Select a voice mail message in the scroll list and click this button to remove the message from the queue The NBX system prompts you to confirm that you want to delete the selected message Use Shift Click to select a block of messages or Ctrl Click to select several messages that are not in a single block Apply Buttons Send all messages now The NBX system attempts to send all messages immediately...

Page 82: ...stics Window Table 17 Statistics Window Fields Field Purpose Incoming Messages Total messages received by system The number of messages received by this NBX system from voice mailboxes on other systems Total messages delivered to user mailboxes The number of voice mail messages delivered to user voice mailboxes on this NBX system If this number is smaller than the total number of messages received...

Page 83: ...ttempts The number of attempts that the NBX system has made to send each message Sender The person on the local NBX system who created and sent the voice mail message Destination The defined target for the voice mail message Reason The reason for the most recent failure to deliver the message Reset and Reboot Times Last reset command The date and time of the last reset command Sets all VPIM statis...

Page 84: ...tings dialog box Figure 26 Set the parameters to control the behavior of SMTP Table 18 describes the fields Figure 26 Advanced Settings Dialog Box Table 18 VPIM Advanced Settings Dialog Box Field Purpose SMTP OK response Definition The amount of time that the local system waits for a response from the remote system Detail After the local system attempts to open a connection to the remote system it...

Page 85: ...tself The other site then responds with an acknowledgement of that message Minimum None defined Default 5 minutes SMTP MAIL response Definition The amount of time that the local system waits for an acknowledgement of a MAIL command Detail After the local system sends out a MAIL command along with the From information it waits for a response from the other site to indicate that the MAIL command was...

Page 86: ... acceptance of the message Minimum 10 minutes Default 10 minutes SMTP RSET response Definition The time that the local system waits for an acknowledgement of a RSET command Detail Since the RSET command resets the SMTP connection the local system must wait for the other site to reset itself and acknowledge Minimum None defined Default 10 minutes SMTP QUIT response Definition The time that the loca...

Page 87: ...d third entries if the first or second cannot be reached To configure DNS information in the NBX NetSet utility 1 In the NBX NetSet Main Menu window click System Configuration 2 Click the System Settings tab and the System wide button The System Settings dialog box Figure 27 appears Figure 27 System Settings Dialog Box 3 In the Primary DNS Secondary DNS and Tertiary DNS text boxes type the IP addr...

Page 88: ...hat fail to reach their destination on the first attempt For details see Call Rerouting for Virtual Tie Lines later in this chapter You must implement either IP On the Fly or Standard IP on an NBX system in order to use VTL connections to other NBX systems VTL connections cannot be configured to run through firewalls or NAT routers When you calculate the number of devices on an NBX system do not i...

Page 89: ... sets up a VTL connection to the appropriate site To make a call to a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system is configured to set up the necessary VTL connection to the Dallas NBX system and then to the extension at that site See Dial Plan Configuration later in this chapter for further information on how to set up VTLs i...

Page 90: ...eone on another NBX system a user must dial a site code 61 62 or 63 in this example followed by an extension Figure 29 Virtual Tie Lines Using Site Codes To call someone in Atlanta a user in Chicago must dial the site code 62 and then the appropriate extension 1000 through 3999 To reach a user in Dallas a user in Chicago must dial 63 and then the appropriate extension 1000 through 3999 Because the...

Page 91: ...first extension in Atlanta 2 After the user answers press Conference and dial the second extension in Atlanta 3 When the second user answers press Conference again to connect all three users 4 Press Conference again and dial the extension of the user in Dallas 5 When the fourth party answers press Conference to connect all four users Conference Calls Using Site Codes In Figure 29 if you work in th...

Page 92: ...nference again to connect all four users How to Configure a Virtual Tie Line Configuring a working VTL connection between two systems involves License Installation Dial Plan Configuration Verification of the Virtual Tie Line License Installation You must obtain a license for VTLs License levels are 2 4 or 8 VTLs on the NBX 100 system and 2 4 8 16 24 or 48 VTLs on a SuperStack 3 NBX system Each VTL...

Page 93: ...anta extensions or the 3000 through 3999 range Dallas extensions respectively The dial plans for the Atlanta and Dallas NBX systems would contain similar but not identical entries An explanation of each line in the dial plan follows Figure 30 Figure 30 Sample Dial Plan Entries for Chicago Using Site Unique Extensions Table Create 1 Internal 4 Digit Extensions Id Entry Digits Min Max Class Prio Rou...

Page 94: ... commands specify the extension list for routes 522 and 523 Extension list 0006 is reserved for VTLs Two DestinationRouteOperation Create commands prepend the IP Address of the destination NBX system to the extension that the user dialed In this example the IP address for Atlanta is 192 169 25 100 and for Dallas the IP address is 192 168 35 100 You must use the asterisk character to separate field...

Page 95: ...d 523 The Description field contains any text you want to use to describe each route Two DestinationRouteEntry Create commands specify the extension list for routes 522 and 523 Extension list 0006 is the default extension list for VTLs Table Create 1 Internal 4 Digit Extensions Id Entry Digits Min Max Class Prio Route TableEntry Create 1 100 62 6 6 WAN 0 522 TableEntry Create 1 101 63 6 6 WAN 0 52...

Page 96: ...ension list 1 In the NBX NetSet Main Menu window click Dial Plan 2 Click the Extension Lists tab 3 Select the Virtual Tie Lines extension list 0006 4 Click Modify 5 In Extensions not in List scroll down until you see the first VTL item The number of VTL items depends on the VTL license you have Each VTL item has VTL at the beginning of the line followed by the name of the virtual tie line Table 19...

Page 97: ...l until you can see all of the VTL device extensions 8 Simultaneously press the Shift key and click the last VTL device extension to select the entire block of VTL device extensions 9 To move all VTL device extensions to the Devices Using Pretranslator list click Verification of the Virtual Tie Line After you have configured the VTLs on each of two NBX systems you must verify that the VTL connecti...

Page 98: ... Menu window click Device Configuration 2 Click the Virtual Tie Lines tab 3 Verify that all of VTLs you have configured appear in the list In our example if you perform this verification test on the Chicago NBX system the results appear as shown in Figure 32 Figure 32 Example Virtual Tie Lines Tab Remote Access Verification To verify that each system can access the other on each system 1 On the Vi...

Page 99: ... three systems are Chicago 192 168 15 100 Atlanta 192 168 25 100 Dallas 192 168 35 100 If you perform the Query Remote operation from the Chicago system to the Atlanta system the results might look like Figure 33 Figure 33 Query Remote Window example The Atlanta system IP address 192 168 25 100 shows two installed but idle VTL connections If you performed the Query Remote test from the Atlanta off...

Page 100: ...using the IP address you specified To remedy the problem 1 Verify that you specified the correct IP address for the remote system 2 Verify that the remote NBX system is running properly 3 Verify that the remote NBX system is using the dial plan which you modified to configure VTLs on that system 4 Work with your network administrator to verify that WAN connection between the two sites is properly ...

Page 101: ...ystem when all trunks are busy on the other system Dialing an invalid telephone number If you normally connect calls from site A to site B using VTL connections you can define an alternate route to site B using Analog Line Card ports Digital Line Card channels etc If a network problem such as a router failure occurs or if all VTL ports on the site A NBX system are busy VTL calls that fail to reach...

Page 102: ...There are four DestinationRouteOperation lines The first two lines specify the primary way to handle the call using VTL methods The last two lines specify the backup way to handle the call if the first method fails Table Create 1 Internal 4 Digit Extensions Id Entry Digits Min Max Class Prio Route TableEntry Create 1 8 72 6 6 WAN 0 6 Routes Route Description DestinationRoute Create 6 Site B Route ...

Page 103: ...analog telephone line Managing Existing Virtual Tie Lines After VTLs are installed and you have verified that they are working properly you can manage them using the NBX NetSet utility There are NBX NetSet utility functions for Modifying a Virtual Tie Line Name Viewing and Resetting Virtual Tie Line Statistics Enabling Audio Compression Enabling System wide Silence Suppression Modifying a Virtual ...

Page 104: ... a VTL from the list 4 Click Modify The Modify dialog box appears Figure 37 Figure 37 Modify Virtual Tie Line Dialog Box 5 In the New VTL name text box type the name you want to assign to this VTL Click OK Verify that the name change is on the Virtual Tie Lines tab ...

Page 105: ...dow click Device Configuration 2 Click the Virtual Tie Lines tab 3 From the list select the VTL 4 Click the Statistics button The Statistics dialog box Figure 38 appears The fields are described in Table 20 Figure 38 Virtual Tie Lines Statistics Dialog Box 5 To reset all VTL statistics click Reset Another way to reset all VTL statistics is to restart the NBX system 6 When you are finished click Cl...

Page 106: ...umber of active VTL calls The number of calls currently active on all VTLs Maximum number of concurrently active VTL calls The maximum number of VTL calls that have been active at the same time on this NBX system since the most recent reset command or since the time the NBX system was last restarted Incoming VTL calls rejected due to all VTLs busy The number of telephone calls that would have arri...

Page 107: ...TL software attempts to use audio compression on all VTL calls If the NBX system on the other end of the VTL call is not configured to support audio compression the local VTL software attempts to find a compatible communications mode To enable VTL audio compression 1 In the NBX NetSet Main Menu window click System Configuration 2 Click the System Settings tab 3 Click the System wide button The Sys...

Page 108: ...e silence suppression on all VTL calls If the other NBX system is not configured to support silence suppression the local VTL software attempts to find a compatible communications mode To enable silence suppression on VTLs 1 In the NBX NetSet Main Menu window click System Configuration 2 Click the System Settings tab and then click the System wide button The System Configuration System Settings di...

Page 109: ...s of VTL calls with and without passwords you can permit or disallow hop off To enable an NBX system to handle incoming hop off calls use the NBX NetSet utility to create or modify a VTL password See How to Configure a VTL Password To enable an NBX system to send hop off VTL calls configure the dial plan to include the VTL password See Configuring VTL Passwords in the Dial Plan How to Configure a ...

Page 110: ...umbers Upper and lower case letters are permitted 6 Retype the new VTL password in the Re enter New Password text box 7 Click OK Configuring VTL Passwords in the Dial Plan For each remote NBX system that controls hop off by means of a VTL password you must configure that password into the VTL commands in the local dial plan If you use site codes to access other NBX systems through VTL connections ...

Page 111: ...tinationRoute Create 522 Atlanta VTL Connection DestinationRoute Create 523 Dallas VTL Connection DestinationRoute Create 524 Atlanta VTL Connection with password DestinationRoute Create 525 Dallas VTL Connection with password Route Entry DestinationExtension DestinationRouteEntry Create 522 1 0006 DestinationRouteEntry Create 523 1 0006 DestinationRouteEntry Create 524 1 0006 DestinationRouteEntr...

Page 112: ...te code and a maximum of 32 digits for example if the caller is calling a long distance or international number preceded by the site code The first two DestinationRoute Create commands create routes 522 and 523 The Description field contains any text you want to use to describe each route The second two DestinationRoute Create commands create routes 524 and 525 the routes that are used with a VTL ...

Page 113: ...ugh the Atlanta system a user on a remote system would dial 72919035551212 The 72 code sets up a VTL connection to Atlanta that incudes the Atlanta system s VTL password and the remaining digits are used to dial the number 9 accesses an outside line to obtain dial tone from the local carrier 1 accesses the long distance carrier and the remaining digits specify the long distance number If the same ...

Page 114: ...t there is at least one idle VTL connection After you finish dialing a VTL call you get a busy signal and the message Invalid Number appears in the telephone display panel 1 Local dial plan is not properly configured 2 Dial plan on the remote target system in not properly configured 3 You are trying to use hop off without the necessary password 1 Examine the local dial plan for errors 2 Examine th...

Page 115: ...g dial plan See List of Dial Plan Commands for a complete list and description of each dial plan command including syntax and arguments Command syntax is case insensitive In the sample dial plans supplied with the system and in this section commands use upper and lower case to make them easier to read An entry that begins with n for example nDialPlanID indicates an integer field Integer IDs are us...

Page 116: ...ifying either a time of day or system mode day of the week criteria and the destination route to use if that criteria are met TimedRouteOperation Create Creates a digit manipulation operation for a timed route entry PreTranslator Create Creates a pretranslator entry and specifies a string of digits that are compared to the incoming digits PreTranslatorEntry Create Creates a pretranslator entry and...

Page 117: ...te DestinationRoute Create Syntax DestinationRoute Create nRouteId szDescription Description Creates a route that specifies the primary and alternative destination device of a call for example which CO Line or Digital Line Card port over which to route the call If the destination route already exists this command removes all of its entries and operations and overwrites its description with the new...

Page 118: ... the system does not dial this extension that is it neither checks the extension against a dial plan nor subjects it to Class of Service restrictions digit manipulation or routing but instead uses the extension only to look up the device in the internal device directory Example This example command creates in route table 3 entry 1 and defines extension list 0003 as the destination for this route e...

Page 119: ...tring of digits to prepend append replace with or the number of digits to strip Example This example command creates for destination route 3 entry 1 an operation numbered 1 with the associated function stripLead and an argument of 1 indicating that the command removes strips one leading digit from the dialed number before dialing DestinationRouteOperation Create 3 1 1 stripLead 1 ExtensionLength S...

Page 120: ...es in the system Arguments szExtensionType One of these Telephone Park Auto Attendant Hunt Group External szLowestExtension The lowest desired extension for this device type szHighestExtension The highest desired extension for this device type Example These commands define the extension range for telephones as 100 through 449 for call park as 601 through 609 for Auto Attendants as 500 through 599 ...

Page 121: ...e call Class of Service szFirstAutoDiscoverExtension The first extension used when autodiscovering external devices This must be in the specified range of lowest highest external extensions The system assigns extensions starting with this number and incrementing upward For information on the Auto Discovery topic see Using Auto Discovery for Initial System Configuration in the NBX Installation Guid...

Page 122: ...ranslator PreTranslatorEntry Create Syntax PreTranslatorEntry Create nPreTranslatorId nEntryId szDigits Description Creates a pretranslator entry and specifies a string of digits that are compared to the incoming digits If the pretranslator entry already exists this command overwrites it with the new information Arguments nPreTranslatorId An integer in the range 1 through 32768 nEntryId An integer...

Page 123: ...ng new dial plan entries on top of an existing dial plan For instructions on how to edit the dial plan configuration file to delete existing tables routes and pretranslators see Creating Dial Plan Configuration Files earlier in this chapter Arguments nPreTranslatorId An integer in the range 1 32768 nEntryId An integer in the range 1 32768 or for all entries Example This command deletes pretranslat...

Page 124: ...ation applies nOperId An integer in the range 1 through 32768 The system processes the list of operations in ascending nOperId order nOperId 1 first szOperation The name of the digit manipulation operation to perform Values are stripLead stripTrail replace prepend append szValue The value to use in the operation either the string of digits to prepend append replace with or the number of digits to ...

Page 125: ...rity nRouteId Description Creates an entry in a dial plan table that specifies a string of digits that are compared to the dialed digits If the dial plan table entry already exists this command overwrites it with the new information Dial plan table entries make Class of Service and call routing decisions based on the correspondence of dialed digits and table entry digits Arguments nDialPlanTableId...

Page 126: ...Example This example command creates in table ID 1 table entry 1 which looks for 3 as the first digit in a 4 digit string minimum and maximum number of characters are both specified as 4 classifies the call type as Internal assigns the call a priority of zero the only acceptable priority in this product release Because the destination is an internal extension there is no need for a defined route s...

Page 127: ...fied timed route entry already exists this command overwrites it with the new information During routing the system checks the list of timed route entries in ascending nEntryId order nEntryId 1 first The system performs any digit manipulation operations that apply to the specified destination Arguments nRouteId An integer in the range 1 through 32768 nEntryId An integer in the range 1 through 3276...

Page 128: ...system excludes any day if a dot character appears in that day s position As a convention you place the first letter of each day in the appropriate character position to indicate that the day is included but you can use any letter you want the presence of a dot in a given position excludes the day of the week and the presence of any other character in that position selects that day You use the szD...

Page 129: ... in the system routes table Because this route applies to the business closed hours route 3 could connect the incoming call to an Auto Attendant menu that tells the caller that the company is closed and gives instructions on how to leave a message and how to reach someone in an emergency TimedRouteEntry Create 7 1 Open Open SMTWTFS 6 TimedRouteEntry Create 7 2 Closed Closed SMTWTFS 3 TimedRouteOpe...

Page 130: ...xplanation follows each step in the solution For a detailed explanation of each command see Dial Plan Configuration File Commands earlier in this chapter Customer Requirement 1 Assume that the telephone company passes 4 digit numbers to the NBX system for each incoming telephone call for example numbers in the range 5200 through 5300 If the system uses 3 digit extensions in the range 200 through 3...

Page 131: ...sion within the extension range These entries in a dial plan configuration file would accomplish the pretranslation PreTranslator Create 1 10 to 3 digit T1 DID DDI Pretranslator Explanation Create pretranslator table 1 called 10 to 3 digit T1 DID DDI Pretranslator PreTranslatorEntry Create 1 1 4567893 Explanation Creates the first entry in pretranslator table 1 This entry looks for sequence of dig...

Page 132: ...sequence 6111 with 5502 In this example 5502 connects you to the Auto Attendant menu for customer service PreTranslatorEntry Create 1 2 6 Explanation Creates the second entry in Pretranslator 1 this entry looks for any incoming digit string beginning with the number 6 PreTranslatorOperation Create 1 2 1 stripLead 1 Explanation Creates the first operation associated with PreTranslator 1 PreTranslat...

Page 133: ...to obtain a long distance carrier 3 digits to specify the area code and 7 digits to specify the telephone number To ensure that long distance calls are handled in the least cost way you want you place these entries in the Internal dial plan table The numbering of the entries assumes that the table has 46 entries before you make any additions Columns in each table entry are titled Command Table Num...

Page 134: ...y value the system leaves 0 zero as the value and assigns the call to route 1 the route that uses the 4 port card TableEntry Create 1 50 91781 12 12 LongDistance 0 1 Explanation In table ID 1 the Internal table creates entry 50 which directs the system to look for the digits 91781 at the beginning of any 12 digit sequence Min and Max are both 12 If the system detects such a sequence it assigns Lon...

Page 135: ... entry 1 operation number 1 This is a stripLead operation which removes the first digit from the dialed string then and passes the remaining digits to the carrier Customer Requirement 5 Assume that you want to transmit Calling Line ID Presentation CLIP information on outgoing calls You use internal telephone extension numbers from 3000 to 3099 There is no DDI DID so the T1 or E1 line has only a si...

Page 136: ...lue the system leaves 0 zero as the value and assigns the call to route 27 If Table 1 already contains an entry with 91 in the digits column delete it and substitute the above TableEntry Create line TimedRoute Create 27 28 3PM Switchover Explanation Create TimedRoute 27 with a default DestinationRoute of 28 Assign the title 3PM Switchover to TimedRoute 27 TimedRouteEntry Create 27 1 7 30 15 00 MTW...

Page 137: ...hich strips 2 digits 9 and 1 from the beginning of the dialed string DestinationRouteOperation Create 28 1 2 prepend 1010220 Explanation For DestinationRoute 28 entry 1 create operation 2 which prepends 1010220 to select the other long distance carrier Route 28 is the default route so it is used at all other times than those defined for route 29 Example 1 If you make a long distance call at 2 00 p...

Page 138: ...138 CHAPTER 2 DIAL PLAN ...

Page 139: ...elephone Calls Creating and Managing Button Mappings Configuring Call Park Changing Device IP Settings Configuring the NBX 1105 Attendant Console Configuring and Managing Analog Line Card Ports Connecting and Managing Analog Devices Configuring and Managing BRI ST Digital Line Cards Configuring and Managing E1 Digital Line Cards Configuring and Managing T1 Digital Line Cards For information about ...

Page 140: ...this section Manual method You can disable Auto Discovery and configure telephones manually using the NBX NetSet utility However if you have many telephones to configure manual configuration can be a tedious and error prone process For either method of adding a telephone you must connect the telephone to the network If you use Auto Discovery you must enable the Auto Discover Telephones check box b...

Page 141: ... the NBX Telephone the display panel shows several messages After the initialization is completed the display panel shows the current system date and time and the telephone s extension Connecting a Computer to the NBX Business Telephone The Model 1102 Business Telephone has a two port hub on the underside One port is used to connect the telephone to the LAN and the other connects a computer or oth...

Page 142: ...telephone serves as an Ethernet hub Model 1102 or switch Models 2102 and 2102 IR connecting the computer to the LAN If you are using a 10 Mbps telephone Model 1102 your transfer speed is limited to 10 Mbps regardless of your LAN speed Attaching the Telephone Support Bracket Slip the tabs on the telephone s underside into the slots on the bracket and then snap the opposite mounting points into plac...

Page 143: ...nnected Tabs for the mounting bracket When you initialize the NBX Basic Telephone the display panel shows several messages After the initialization is completed the display panel shows the current system date and time and the telephone s extension Connecting a Computer to the NBX Basic Telephone The Model 2102 Basic Telephone has a two port switch on the underside One port is used to connect the t...

Page 144: ... the Network Call Processor and that you have specified a starting extension See the NBX Installation Guide To add a new telephone using Auto Discovery 1 In the NBX NetSet Main Menu window Figure 46 click System Configuration The System Configuration window displays the System Settings tab See Figure 47 Figure 46 NBX NetSet Main Menu Window Figure 47 System Settings Tab ...

Page 145: ...ering devices 4 Enable Auto Discover Telephones and then click Apply 5 Optionally enable the Auto Add Phones to Call Pickup Group 0 check box Regardless of whether you select this check box you can change the call pickup group for any telephone later See Call Pickup in Chapter 4 for information about Call Pickup Groups 6 Click OK 7 For each telephone that you want to autodiscover a Remove the tele...

Page 146: ...ping box f Disconnect the telephone from the LAN g Disconnect power from the telephone h Place the telephone back in its shipping box The telephone can now be placed in the appropriate location based on the telephone extension assignment the customer has chosen Adding a Telephone Manually To add a new telephone manually 1 In the NBX NetSet Main Menu window Figure 46 click Device Configuration The ...

Page 147: ...ephone When you type the address use the format XX XX XX XX XX where each X represents a hexadecimal digit 0 f If you are configuring a pcXset client the MAC address is the address of the network interface card in the computer that hosts the pcXset client Channel Number Not used when adding a telephone If you add a telephone that is connected to a 3C10117 ATC leave this field empty If you modify t...

Page 148: ...pear in this list Class of Service Sets calling permissions Select the Default User Group the Super User Group or any group you have added Telephone Type Indicates the device type NBX Business Phone Identifies a standard NBX Business Telephone NBX Basic Phone Identifies an NBX Basic Telephone NBX pcXset Identifies a pcXset client application that runs on a computer NBX Wav Phone Identifies a type ...

Page 149: ...bles recording for all calls to or from this telephone Group Default Uses the setting either On or Off for the telephone group to which this telephone belongs Both the Off and the Group Default settings can be overridden If either telephone in a two person call or any telephone in a conference call has call recording enabled the NBX system enables call recording for the other telephone s for the d...

Page 150: ...put Disabled Prevents this telephone from playing NBX system pages Extension Number The telephone s dialing extension By default the system automatically assigns the lowest unused Extension You can change it to any unused number between 100 and 449 3 digit dial plan or 1000 and 3999 4 digit dial plan First Name Last Name Title Location 1 Location 2 and Department These optional fields appear in li...

Page 151: ...pply to make your changes 6 Click OK Checking a Telephone s Status To check the status of a telephone 1 In the Device Configuration main dialog box click the Telephones tab The Device Configuration dialog box appears Figure 49 2 Select the telephone for which you want a status report from the list box 3 Click Status The Device Status dialog box appears Figure 52 ...

Page 152: ...e identifies the telephone s user Extension The extension assigned to this telephone Dialog Refresh Specifies how often to renew the information that appears in the Status dialog box The selections are Manual 5 10 15 30 or 60 seconds Device Refresh Forces the telephone to send a status message to the Call Processor During normal operation a telephone sends a status message to the Call Processor ev...

Page 153: ... status for different conditions Software Version Identifies the telephone s software version Note that the telephone software version may be different than the system software version Time Last Seen A timestamp that identifies the last time the telephone communicated with the Call Processor During normal operation the Call Processor gathers status information from each device every 30 seconds Err...

Page 154: ... a call CAUTION Do not configure more than 400 bridged extensions on a SuperStack 3 NBX system or more than 50 bridged extensions on an NBX 100 system CAUTION You can not map the bottom button in the row of 12 buttons on the right on an NBX Business Telephone as a bridged extension This button is reserved for the first appearance of the extension for the telephone You can configure a different num...

Page 155: ...sions have been defined See Viewing Bridged Extension Information later in this chapter When you define bridged extension appearances on a primary telephone Incoming calls appear on the bridged extension buttons first followed by the buttons if any associated with the primary telephone s extension For example by default buttons 1 2 and 3 are extension appearances of the primary telephone If you de...

Page 156: ...dged extension buttons Two other NBX Business Telephones extensions 1088 and 1099 are defined as secondary telephones on which extension 1077 is to appear On the 1088 telephone buttons 8 9 10 11 and 12 are configured as the three bridged extension buttons On the 1099 telephone buttons 3 4 5 6 and 7 are configured as bridged extension appearances for extension 1077 If a call is made to extension 10...

Page 157: ...s The process of defining bridged extensions involves Defining Bridged Extensions on a Primary Telephone Defining Bridged Extensions on a Secondary Telephone Defining Bridged Extensions on a Primary Telephone On a primary telephone you can define from 1 to 11 buttons as bridged extensions The buttons do not have to be next to each other You cannot map the bottom button as a bridged extension To de...

Page 158: ...idged extension appearances for the extension 1006 on the primary telephone 7 Click OK Defining Bridged Extensions on a Secondary Telephone After you have defined the bridged extension buttons on the primary telephone you can define the corresponding bridged extension buttons on the secondary telephone You can do this for as many secondary telephones as you want To define the bridged extensions fo...

Page 159: ...e Button Mappings dialog box Figure 54 appears Figure 54 Telephone Button Mappings Dialog Box 6 For each button that you want to include in the group of bridged extension buttons a Select Bridged Extension from the pull down list in the Type column b Type the extension number of the primary telephone in the Number column See Figure 55 ...

Page 160: ...rimary and a secondary telephone Sample Calling Situations Using Bridged Extensions This sections describes typical telephone call situations involving bridged extensions on primary and secondary telephones For all of the examples The primary telephone is an NBX Business telephone extension 1027 used by a manager Alicia This telephone has buttons 2 3 and 4 defined as bridged extension buttons Butt...

Page 161: ... only after it is placed on hold by Bradley Similarly after Alicia picks up the call neither Bradley nor Connie can access the call If Alicia wants to include either Bradley or Connie in the call she can set up a conference call Example 2 Alicia wants to place a call but wants to keep all three bridged extensions available for incoming calls Alicia can place the call using button 1 Neither Bradley...

Page 162: ... telephones and which are secondary telephones To view the bridged extensions information 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the Telephones tab 3 Click Bridged Extensions The NBX Bridged Extensions Report appears If a telephone is a primary telephone the Bridged Exts column contains the extension of the telephone and the extension of each associated secondary t...

Page 163: ...n that person s telephone This section covers these topics Creating a New Telephone Group Modifying a Telephone Group Removing a Telephone Group Viewing Telephone Group Membership Creating a New Telephone Group To create a new telephone group 1 in the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Telephone Groups tab The Te...

Page 164: ...roup list box Modifying a Telephone Group You may want to change the name of a telephone group to reflect a change in your organization or you may want to change whether the group is configured for call recording and monitoring To change the name of a telephone group 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Te...

Page 165: ...box You must have installed a call recording license before you can enable the Call Record Monitor check box 7 Click OK Removing a Telephone Group You can remove a telephone group if it is no longer needed To remove a telephone group 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Telephone Groups tab The Telephone G...

Page 166: ...roup The report also includes membership information about Class of Service Groups To view the membership report click Membership You do not need to select a telephone group first The report includes information about all telephone groups In the report window click any of the column headings to arrange the information in ascending or descending order ...

Page 167: ...lephone on page 150 Telephone Groups For instructions on enabling these features see Creating a New Telephone Group on page 163 Modifying a Telephone Group on page 164 Recording Calls Between Telephones with Different Recording Settings For a call that involves NBX telephones or analog telephones that are connected to either ATC ports or to ATAs the NBX system verifies the current recording settin...

Page 168: ...NBX telephones or analog telephones attached to ATC ports or to ATAs that both normally have recording disabled if either person puts the call on hold the NBX system enables recording while music on hold is playing When the call is taken off hold the NBX system restores the recording settings that were in effect prior to the call If music on hold is disabled for the NBX system recording is not ena...

Page 169: ...X system outside lines are pooled and arbitrated by the Call Processor To call an outside number a user must dial the line pool access number typically 9 and the Call Processor assigns the next available line Hybrid Mode system In hybrid mode some lines are assigned as keyed lines while the rest are pooled This section covers these topics Mapping Access Buttons Mappings for Users and Groups Creati...

Page 170: ...1105 Attendant Console Creating a Busy Lamp Speed Dial Button Mapping A Busy Lamp Speed Dial button is an Access button with a light that is mapped so that it can function as a speed dial to another extension and also indicate when that extension is in use When you press the Access button mapped to the Busy Lamp Speed Dial button you dial the mapped extension When the other extension is in use the...

Page 171: ...telephone in a delayed ringing pattern continue to ring until the call is answered or transferred to the Auto Attendant Telephones belonging to a delayed ringing pattern do not need to belong to the same group As long as all the telephones have the same line mapped you can create the delayed ringing pattern To create a delayed ringing pattern 1 Use the Group Button Mappings feature of the NBX NetS...

Page 172: ...elephone Groups tab The Telephone Groups dialog box appears Figure 56 2 Click Add type a Group Name and click OK 3 Click the Group that you want to apply mappings to 4 Click Button Mappings For large Access buttons you can assign a function by choosing a button Type Because these buttons cannot serve as line appearances the Type list is shorter than for Access buttons with lights For the Access bu...

Page 173: ...r field enter an extension from the personal speed dial extension range Personal speed dial 11 corresponds to extension 610 Account Code Allows you to map the account code function to this button Account codes allow you to keep track of calls associated with a particular client or account The codes appear in Call Detail reports To use the function while you are on a call press the button enter the...

Page 174: ...lls from lines not mapped to specific buttons ring on a System button To call an outside number from a System line you must access a line pool by dialing either 9 or 8 depending on your line pool configuration By default the bottom 3 buttons with lights have their Type set to System Number Not used Prty Priority The button with the lowest value in the Prty Priority field is the one that becomes ac...

Page 175: ... a 3 digit plan manually specify any 3 digit extension ranges that are not set by the imported plan NBX 100 601 609 Note The NBX 100 system is shipped with a 3 digit dial plan If you import a 4 digit plan manually specify any 4 digit extension ranges that are not set by the imported plan Prty Priority Enter a number to identify which button has precedence The lowest value button becomes active whe...

Page 176: ...all Park extension NBX 100 601 609 Note The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit extension ranges that are not set by the imported plan SuperStack 3 NBX 6000 6099 The Superstack 3 NBX is shipped with a 4 digit dial plan If you import any 3 digit plan you must manually specify any 3 digit extension ranges th...

Page 177: ...ap Do Not Disturb to a button on an NBX telephone It does not matter whether you do this for the individual telephone or for the telephone group to which the telephone belongs The user presses the mapped button and enables Do Not Disturb The status light beside the button turns on You unmap the button It does not matter whether you unmap it for the individual telephone or for the telephone group T...

Page 178: ...rty Priority Not used CLIR Next Normally when an ISDN call is made the identity of the caller is provided to the PSTN and may be seen by the called party if they subscribe to the Caller ID service CLIR allows you to withhold this information from the called user This group button type assigns Calling Line Identity Restriction to this button for the next call only When the user presses the button t...

Page 179: ... be programmed by the administrator NBX NetSet System Configuration Speed Dials On the NBX 100 map the first 10 system speed dials using the Button Mappings window To map the remaining 90 system speed dials use the Other button mapping described earlier in this table Number Not used Prty Priority Not used hg login out 0 99 SuperStack 3 NBX hg login out 0 29 NBX 100 Maps one of the hunt group login...

Page 180: ...ted Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone must be part of the same calling group You enter the extension number in the Number field When you press this button you pick up the call immediately You do not need to enter the extension number from the telephone Number Ent...

Page 181: ...e the Help for NBX NetSet System Configuration System Settings System Wide for more information on IP network protocols To change the IP settings of a telephone 1 Log on to the NBX NetSet utility using the administrator ID and password 2 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration Dialog Box appears and the Telephones tab is selected by default Figure 49 ...

Page 182: ...ngs that you entered are now reported by the device CAUTION If you have configured an NBX telephone for operation on a subnetwork other than the Call Processor s subnetwork and if you access the Modify IP Settings dialog box to verify that the device settings are correct you must exit the dialog box by clicking the Cancel button If you click OK the NBX system applies the IP settings in the Manuall...

Page 183: ...s that are not set by the imported plan NBX 100 601 through 609 The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit extension ranges that are not set by the imported plan Adding a Call Park Extension To add a Call Park extension or change the name of a default Call Park extension 1 In the NBX NetSet Main Menu window c...

Page 184: ...the Extension field 5 Enter a name for the extension in the Name field 6 Click OK Changing the Name of a Call Park Extension You can change the name of any Call Park extension To change the name of an extension 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Call Park tab The Call Park dialog box appears Figure 60 ...

Page 185: ...ion You can remove a Call Park extension at any time To remove a Call Park extension 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Call Park tab The Call Park dialog box appears Figure 60 3 Select the extension that you want to remove 4 Click Remove You are prompted to confirm that you want to remove this extension...

Page 186: ...th the extension The device name of the Attendant Console This section describes how to configure the Attendant Console manually Alternatively you can use Auto Discovery to add and configure the device automatically and then use the manual configuration procedures in this section to fine tune your mappings If you autodiscover the Attendant Console do so after you have autodiscovered all telephones...

Page 187: ...em you can associated at most 3 Attendant Consoles with any one telephone To add a new NBX 1105 Attendant Console 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 Figure 63 Attendant Console Tab 3 Click Add The Add Attendant Console dialog box ap...

Page 188: ...ion to associate with this Attendant Console Each Attendant Console must be associated with a single NBX Business Telephone Auto Assign Button Mappings Based on what is in the database maps all existing extensions except for the Associated Telephone to the Access buttons on the Attendant Console Each extension has its own button on the Attendant Console The four Feature buttons along the bottom of...

Page 189: ... Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console that you want to modify and click Modify The Modify dialog box appears Figure 65 Figure 65 Modify Attendant Console Dialog Box 4 Change the desired fields Table 28 describes each field Table 28 Modify Attendant Console Status Fields Field Purpose MAC Address The MAC Media ...

Page 190: ... Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console for which you want to view the status and click Status The Device Status dialog box appears Figure 66 Figure 66 Device Status Dialog Box 4 View the settings and optionally change the Dialog Refresh Device Refresh and Reset Device settings T...

Page 191: ...sole to receive a new download of its operating software CAUTION If the device has an active call then Reset Device disconnects the call Status The state of the device as of the last Dialog Refresh Online The device was available Offline The device was not available the last time that the Call Processor tried to set up a call with this device Unknown The device has not communicated with the Call P...

Page 192: ...ng Attendant Console Buttons This section describes how to configure the buttons on the NBX 1105 Attendant Console The Attendant Console buttons include 50 Access buttons You can assign each button two settings A Shift button This button switches between the two settings allowed for each Access button Four Feature buttons located below the Access buttons Configuring Feature Buttons To map the Atte...

Page 193: ... 6 Click Apply to implement the new mappings 7 Click OK Table 30 Feature Button Mappings Function Description Default Indicates that this button has no mapping Account Code Allows you to map the account code function to this button Account codes allow you to keep track of calls associated with a particular client or account The codes appear in Call Detail reports To use the function while you are ...

Page 194: ... the same way as the Transfer button on an NBX Business Telephone or an NBX Basic Telephone See the NBX Telephone Guide for details Conference Makes this button behave in the same way as the Conference button on an NBX Business Telephone See the NBX Telephone Guide for details Conference Drop Maps the Conference Drop function to this button Conference Drop drops the last person who joined the conf...

Page 195: ...ou to withhold this information from the called user Switch to DTMF Enables this button to switch the currently active call from pulse dialing to DTMF NOTE This feature applies only to calls made using Analog Line Card ports PSD 1 99 SuperStack 3 NBX PSD 1 10 NBX 100 Assigns a Personal Speed Dial PSD number to the button The NBX system includes a list of 99 Personal Speed Dials PSDs which can be p...

Page 196: ... SuperStack 3 NBX and PG 500 531 NBX 100 described later in this table DP 540 589 SuperStack 3 NBX DP 540 549 NBX 100 Maps one of the Directed Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone must be part of the same calling group You enter the extension number in the Number fi...

Page 197: ... Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console for which you want to map Feature Buttons 4 Click Button Mappings The Button Mappings dialog box appears Figure 68 Figure 68 Button Mappings Dialog Box ...

Page 198: ...as a hunt group login button but the user no longer wants to use the button this way You select Default for the button and click Apply If the normal setting for the button defined for the corresponding telephone group is PSD12 personal speed dial 12 that setting becomes active on the button Number Not used Prty Priority Not used Other Lets you assign any feature code to a button Number Enter the f...

Page 199: ... Call Park enter a Call Park extension When you want to park a call you must first press the Call Park button by default the third button below the PROGRAM button on an NBX Business Telephone and then press the button that is mapped to a particular Call Park extension NBX 100 601 609 Note The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manual...

Page 200: ... Messaging System Open Assigns the System Open feature to the button This allows the user to implement the System Open Business Hours setting by pressing this button Number Not used Prty Priority Not used System Closed Assigns the System Open feature to the button This allows the user to implement the System Closed Business Hours setting by pressing this button Number Not used Prty Priority Not us...

Page 201: ...e imported plan SuperStack 3 NBX 6000 6099 Note The Superstack 3 NBX is shipped with a 4 digit dial plan If you import any 3 digit plan you must manually specify any 3 digit extension ranges that are not set by the imported plan Number Not used Prty Priority Not used You can also map a button to a specific Call Park extension by choosing Line Extension as the Type and entering a Call Park extensio...

Page 202: ...ces users must use Feature Code 446 to disable Do Not Disturb on the telephone Example You map Do Not Disturb to a button on an NBX telephone It does not matter whether you do this for the individual telephone or for the telephone group to which the telephone belongs The user presses the mapped button and enables Do Not Disturb The status light beside the button turns on You unmap the button It do...

Page 203: ...Not used Prty Priority Not used CLIR Next Assigns Calling Line Identity Restriction to this button When you press the button the next ISDN call made from this telephone does not contain calling party information If the button has a light beside it pressing the button does not cause the light to turn on After you complete the call and hang up CLIR Next becomes inactive Normally when an ISDN call is...

Page 204: ...NBX NetSet System Configuration Speed Dials For the NBX 100 you can map the first 10 system speed dials using the Button Mappings window To map the remaining 90 system speed dials use the Other button mapping described earlier in this table Number Not used Prty Priority Not used hg login out 0 99 SuperStack 3 NBX hg login out 0 29 NBX 100 Maps one of the hunt group login numbers to this button Eac...

Page 205: ...100 Maps one of the Directed Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone must be part of the same calling group You enter the extension number in the Number field When you press this button you pick up the call immediately You do not need to enter the extension number from...

Page 206: ... other devices To set Attendant Console Feature IP settings 1 Log on to the NBX NetSet utility using the administrator ID and password 2 In the NBX NetSet Main Menu window click Device Configuration 3 In the Device Configuration dialog box click the Attendant Console tab 4 In the list of Attendant Consoles select the one that you want to update and then click IP Settings Figure 69 Figure 69 Modify...

Page 207: ...rst Line Card port You typically configure 4 Port Line Cards during installation See the NBX Installation Guide for more information If you remove a line card from the system the port information remains in the database The extension numbers assigned to the four ports do not become available for reuse unless you use the NBX NetSet utility to remove the line card from the configuration database Thi...

Page 208: ...o configure a line card port automatically 1 In the NBX NetSet Main Menu window click System Configuration The System Configuration dialog box appears Figure 70 Figure 70 System Configuration System Settings Tab 2 Click System wide The System Settings dialog box appears Figure 71 ...

Page 209: ...ost organizations use Auto Discovery to automatically configure line card ports However you can configure a line card port manually and select all settings To configure a line card port manually 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Line Card Ports tab Line Card Ports dialog box appears Figure 72 ...

Page 210: ...210 CHAPTER 3 DEVICE CONFIGURATION Figure 72 Line Card Ports Tab 3 Click Add The Add Line Card Ports dialog box appears Figure 73 Figure 73 Add Line Card Port Dialog Box ...

Page 211: ...ess for H 323 Gateway For more about installing line cards and determining the port MAC address see the NBX Installation Guide When you type a MAC Address use the format XX XX XX XX XX XX where each X represents a hexadecimal digit 0 through f Channel Number The number of the port or channel on the Analog Line Card The 3C10114C Analog Terminal Card uses a single MAC address there was one MAC addre...

Page 212: ...ride the system wide setting With Silence Suppression enabled the line card port detects silence in the audio stream such as a pause in conversation and sends no packets This reduces network traffic during silences in conversations The receiving NBX telephone generates white noise for the periods represented by silence indicator packets A careful listener might notice the difference between genera...

Page 213: ...Other for the Analog Line Card port are not used Device Configuration Line Card Ports Modify Not mapped to any telephone 500 Calls go directly to the Automated Attendant without ringing any telephone Mapped to a button on the Receptionist s Telephone or to a button on an Attendant Console associated with the Receptionist s telephone Extension of the Receptionist Receptionist s telephone rings If n...

Page 214: ...iguration Line Card Ports Modify Mapped to a button on a user telephone or to a button on an Attendant Console associated with the user s telephone Extension of the Receptionist User telephone rings If no one answers the call transfers to the Receptionist s telephone The transfer occurs after the number of seconds specified on the Time Out line in the Modify Line Card Port dialog box for the appro...

Page 215: ...move a line card port that is already configured you remove the port information from the database To remove a line card port 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Line Card Ports tab Line Card Ports dialog box appears Figure 72 3 Select the port that you want to remove from the list 4 Click Remove A prompt...

Page 216: ...gure 75 Device Status Dialog Box Table 34 describes the fields in the Device Status dialog box Table 34 Device Status Dialog Box Fields Field Purpose MAC Address The hardware address of the port assigned at the factory If you are configuring a ConneXtions H 323 Gateway the MAC address is the address of the network interface card of the computer that hosts the gateway program ConneXtions generates ...

Page 217: ...efresh Specifies how often to renew the information that appears in the Status dialog box Device Refresh Forces the port to send a status message to the Call Processor A port sends a status message to the Call Processor every 30 seconds Reset Device Reboots the port which resets communications with the Call Processor and receives a new download of its operating software If a call is in progress on...

Page 218: ... any of these ports are disrupted Advanced Settings The Advanced Settings button enables you to set the audio gain and timing controls on each port of an Analog Line Card To set these parameters 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the Line Card Ports tab 3 Select one of the items from the list and click Advanced Settings The Advanced Settings dialog box Figure 8...

Page 219: ...on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced the default value is set on your NBX system Minimum 10 dB Maximum 10 dB Mute is a choice provided for testing purposes DTMF Output Level dBm Set this value to co...

Page 220: ...ent the CO from falsely detecting Flash Hook events Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced the default value is set on your NBX system Minimum 500 msec Maximum 5000 msec Minimum Off Ho...

Page 221: ...is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced the default value is set Minimum 200 this setting disables the function Maximum 2000 msec Caller ID Receiver The format used to interpret caller ID information sent by the telephone company The choice...

Page 222: ...Analog Terminal Port Removing an Analog Terminal Adapter Viewing The Status of an Analog Terminal Adapter Adding a 4 Port Analog Terminal Card To add a 4 Port Analog Terminal Card to the NBX system using Auto Discovery 1 In the NBX NetSet Main Menu window click System Configuration The System Configuration dialog box Figure 70 appears 2 Click System wide The System Settings dialog box Figure 71 ap...

Page 223: ...ort look for the ATC port with a MAC address that is two hexadecimal digits higher than the MAC address of the board The extension of the port is in the first column Ext After you have added the Analog Terminal Card you can configure the parameters for each of the four ports See Modifying an Analog Terminal Port later in this chapter Extension Assignments 3C10117C ATC On a 3C10117C Analog Terminal...

Page 224: ...ve added the Analog Terminal Card you can configure the parameters for each of the four ports See Modifying an Analog Terminal Port later in this chapter Adding a Single Port Analog Terminal Adapter ATA To add a Single Port Analog Terminal Adapter ATA to the NBX system 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the ...

Page 225: ...Connecting and Managing Analog Devices 225 Figure 76 ATA Tab 3 Click Add The Add ATA dialog box appears Figure 77 Figure 77 Add ATA Dialog Box ...

Page 226: ... or ATC port Fwd to Auto Attendant Redirects unanswered calls to the Auto Attendant instead of voice mail Extension Number The extension number assigned to the device connected to this ATA First Name Last Name Title Location 1 Location 2 Department Enter information about the user associated with the device connected to this ATA Location 1 and Location 2 enable you to provide detailed information ...

Page 227: ...Analog Terminal Adapters ATAs 3 Select the analog device that you want to modify Return busy tone when device is in use Returns a busy tone to the caller if the telephone attached to this ATC port or ATA is in use NOTES If you enable this check box and the user enables the Do Not Disturb feature on the analog telephone callers hear a busy tone whether or not the telephone is in use If you enable t...

Page 228: ...ware address of this ATA You cannot modify it Channel Number The number of the port or channel on the Analog Terminal Card The 3C10117C Analog Terminal Card uses a single MAC address there was one MAC address per port on the previous model of the ATC the 3C10117 To specify a port on the card you must enter a channel number 1 to 4 in this field If you are modifying a port on a 3C10117 ATC this fiel...

Page 229: ...Low Bandwidth Configures the device to operate over a low bandwidth link as a convenience for telecommuters at remote sites ADPCM Audio Only Restricts the ATA to support ADPCM audio only NOTE Fax devices require Mulaw audio Conference Disabled Prevents this device from being used for conference calls Fax Machine Alerts the PSTN that voice data must be uncompressed Select this to send or receive fa...

Page 230: ...ber 3 Select the Single Port ATA or the port on a 4 Port Analog Terminal Card you want to remove 4 Click Remove A dialog box prompts you to confirm the removal 5 Click Yes The system removes the item you selected Viewing The Status of an Analog Terminal Adapter You can view the status of either a Single Port Analog Terminal Adapter ATA or one of the ports on a 4 Port Analog Terminal Card at any ti...

Page 231: ...al MAC addresses The ports on a 3C10114C 4 Port Analog Terminal Card have the same MAC address and a Virtual Device Number VDN in square brackets after it provides a unique identifying number to each port Name A name to help identify this ATA or port Extension The extension number assigned to the device connected to this ATA or ATC port Status The state of the ATA or ATC port when it was last invo...

Page 232: ...t of an Analog Terminal Card or on a single port Analog Terminal Adapter To set these parameters 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the ATA tab Dialog Refresh How often to renew Status information You can select either Manual for manual refresh or an interval of from 5 60 seconds at 5 second intervals Device Refresh Forces the ATA or ATC port to send a status m...

Page 233: ...Settings The Advanced Settings dialog box Figure 80 appears If you change any of the values in the Advanced Settings dialog box the settings you change persist if you later upgrade the NBX system software or you change the regional software Figure 80 Analog Terminal Adapter Advanced Settings Dialog Box ...

Page 234: ...ed to this ATA or ATC port Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced the default value is set Minimum 10 dB Maximum 10 dB Mute is a choice provided for testing purposes Audio Output Gain ...

Page 235: ...h the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced the default value is set Minimum 30 dBm Maximum 0 dBm Increment 2 dBm per step Line Interface Controls Flash hook Minimum msec Set this value to define the minimum time hook switch mu...

Page 236: ...guration System Settings Regional Settings Advanced the default value is set on your NBX system Minimum 0 msec Maximum 2000 msec Supervisory Disconnect Pulse msec Set this value to define the duration of the supervisory disconnect pulse battery denial that disconnects the current call Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regio...

Page 237: ...nt is busy Use this setting to select the congestion signal associated with the Regional Pack that is being used on the NBX system US Dial Tone Use this setting to select the dial tone used in the United States Disconnect Tone Use this setting to select the disconnect tone associated with the Regional Pack that is being used on the NBX system Ring Frequency Hz The frequency of the ring signal sent...

Page 238: ...er ID generator Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced the default value is set on your NBX system Minimum 30 dBm Maximum 0 dbm Increment 2 dBm per step Caller ID Generator Timing msec...

Page 239: ... This section covers these topics Adding an ISDN BRI ST Digital Line Card Configuring the ISDN BRI ST Digital Line Card BRI ST Card Status Lights Modifying a BRI ST Card Adding or Modifying a BRI Group Modifying BRI Card Channels Modifying IP Settings for a BRI Card Removing a BRI Digital Line Card Each BRI ST card 3C10164 S T supports the Basic Rate Interface protocol ST interface only Reset Clic...

Page 240: ...ny choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls Create entries in your Dial Plan configurat...

Page 241: ...og in to the NBX NetSet utility using the administrator login ID and password 2 In the NBX NetSet Main Menu window click System Configuration 3 In the System Configuration window click the System Settings tab Depending on how you access this window the System Settings tab may already be selected 4 Click the Auto Discover Digital Line Cards check box Other check boxes may be selected based upon pre...

Page 242: ... Card These sections tell you how to use the NBX NetSet utility to set up your BRI ST Digital Line Card parameters Configuring for ISDN BRI Signaling Configuring BRI Groups Verifying BRI Group Membership Completing the BRI ST Configuration Before you configure the BRI ST card you must configure the Dial Plan as described in Chapter 2 Configuring for ISDN BRI Signaling CAUTION Before you begin to c...

Page 243: ...he dash indicates channel number 4 5 To change the name of the BRI ST board edit the contents of the Board Name field to help you to identify the BRI ST board in device lists 6 Enable the On Line check box 7 Click OK To connect the BRI line and activate the span 1 Plug the BRI line into the BRI interface box 2 Using a category 5 Ethernet cable connect the BRI interface box to one of the four ports...

Page 244: ...onfig Status Report and Export Report Both of these buttons generate configuration and status information for the selected Digital Line Card Because this information is used for troubleshooting purposes these buttons and the generated reports are described in Digital Line Card Troubleshooting in Chapter 10 Configuring BRI Groups To configure the BRI groups 1 On the Digital Line Cards tab from the ...

Page 245: ...t boxes 7 Click OK Verifying BRI Group Membership To verify that all channels are in the member list 1 On the Digital Line Cards tab from the Select Device Type list select BRI Group List and then click Apply 2 Select the group you want and click Membership Figure 83 Figure 83 Manage Group Membership Dialog Box 3 Scroll through the Member List to verify that all eight channels are present 4 To tra...

Page 246: ... spans on a BRI ST card has status lights that indicate the status of the span Table 42 Modifying a BRI ST Card These sections tell you how to modify a BRI card that is already installed in the system Modifying a BRI Span Modifying Audio Controls For the BRI ST card you can modify only a BRI span You cannot modify the board type for a BRI ST card Table 42 BRI ST Card Status Lights Status D B1 B2 O...

Page 247: ...3 Make the changes that you want Table 43 lists all span parameters The ISDN BRI ST Digital Line Card supports two channels per span Table 43 Span Parameters Parameter ISDN BRI Options Span Name A name that helps you identify this span in span lists Interface Type N A CO Switch Protocol ETSI Framing Type N A Line Code N A Line Length N A Timing Mode N A Terminal Endpoint Identifier TEI Enter the T...

Page 248: ...Audio Controls settings unless you are instructed to do so by a qualified support representative Adding or Modifying a BRI Group A BRI ST Digital Line Card group is one or more BRI channels that are assigned the same characteristics These sections tell you how to perform these tasks Adding a BRI Group Modifying a BRI Group Changing BRI Group Membership Removing a BRI Group Adding a BRI Group You a...

Page 249: ...modify a group the changes affect all of the Digital Line Cards assigned to that group CAUTION Modifying a BRI group disconnects any active calls on any channels that are associated with the group To modify a BRI group 1 On the Digital Line Cards tab from the Select Device Type pull down list select ISDN BRI Group List 2 Click Apply 3 Select the group that you want to modify 4 Click Modify The Mod...

Page 250: ...ection N A Start Type N A Digit Collection N A Called Party Digits N A Calling Party Digits N A Auto Extension The Auto Extension number to handle this group for any of the Business Hours Extension 500 is the Auto Attendant Trunk to Trunk The Unrestricted setting enables and the Restricted setting disables the transfer of incoming calls to another line card port For example enable Trunk to Trunk t...

Page 251: ... you want to change membership 3 Click Membership The Manage Group Membership dialog box Figure 87 appears Figure 87 Manage Group Membership Dialog Box BRI 4 To add a channel to the Member List select the channel in the Non Member List and click If you select the Copy Group Settings to Channels check box the system copies the settings of the selected group to each channel you add or remove If you ...

Page 252: ...ich the channel was most recently a member Example By default the system creates two groups Group 1 and Group 2 and places all channels in Group 1 If you try to move a channel to the non member list of Group 1 the operation fails If you select Group 2 click Membership move a channel from the non member list to the member list and then move the same channel back to the non member list the operation...

Page 253: ...nless a 3Com Technical Support representative advises you to do so Modifying an ISDN channel disconnects any existing calls on that channel To modify a channel on an installed BRI ST card 1 On the Digital Line Cards tab Figure 98 from the Select Device Type pull down list select ISDN BRI Channel List 2 Click Apply The system updates the window to show the BRI channels See Figure 88 Figure 88 BRI C...

Page 254: ...State The state of the board and channel Span ID Device The span number and device number Group Name A name that helps you identify this group in a list Channel Name Enter a unique name for the channel Trunk to Trunk Unrestricted enables and Restricted disables the transfer of incoming calls to another line card port Example You could enable Trunk to Trunk transfers to connect a Voice Over IP VOIP...

Page 255: ...us information 4 Click Status The BRI Channel Status dialog box Figure 90 appears Figure 90 Channel Status Dialog Box BRI 5 View the status of the channel 6 Refresh the Channel Status dialog box To manually refresh the Channel Status dialog box select Manual from the Dialog Refresh list and click Apply To automatically refresh the Channel Status dialog box select Auto from the Dialog Refresh list ...

Page 256: ...RI board you want and click Status 4 In the Board Status dialog box select a DSP from the DSP List and click Details The DSP Status window Figure 91 appears Figure 91 DSP Status Window BRI 5 Click Close to close the DSP Status window 6 Click OK Modifying IP Settings for a BRI Card You can modify the IP settings for a Digital Line Card to meet changing requirements The board must be on the same sub...

Page 257: ...list select T1 ISDN Board List 4 Click Apply 5 Select the BRI board for which you want to change the IP settings 6 Click IP Settings Figure 92 If there is no IP Settings button in the dialog box you have not yet installed the IP licenses You must install them before you can proceed Figure 92 Digital Line Card IP Settings Dialog Box BRI 7 To assign IP addresses enter the first address in the First ...

Page 258: ...igital Line Card IP Settings Dialog Box BRI 2 Enter the desired IP addresses for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number appropriate for your site in the Common Subnet Mask field 4 Enter IP address for the Common Default Gateway 5 Click Apply 6 Click OK 7 In the Digital Line Card IP Settings dialog box dialog box click OK ...

Page 259: ... Line Card you want to remove from the list 5 Click Remove A dialog box prompts you to confirm the removal 6 Click Yes Configuring and Managing E1 Digital Line Cards This section describes how to add and configure an E1 Digital Line Card 3C10165A to connect to an E1 service provided by the local telephone company In the NBX NetSet utility Digital Line Cards are referred to as either cards or board...

Page 260: ...ther situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan configuration fil...

Page 261: ...NetSet utility using the administrator login ID and password 2 In the NBX NetSet Main Menu window click System Configuration 3 In the System Configuration window click the System Settings tab Other check boxes may be selected based upon previous Auto Discoveries You do not need to clear these check boxes to install the E1 card 4 Click the Auto Discover Digital Line Cards check box It does not matt...

Page 262: ...N PRI Signaling Configuring E1 Groups Verifying E1 Group Membership Completing the E1 Configuration Before you configure an E1 card you must configure the Dial Plan as described in Chapter 2 Configuring for ISDN PRI Signaling Before you configure the E1 card read the cautionary note This section describes how to configure an E1 Digital Line Card for ISDN PRI Primary Rate Interface signaling CAUTIO...

Page 263: ...e appears as 1 00 e0 bb 04 4e a5 4 Trunk The 4 after the dash indicates channel number 4 6 To change the name of the E1 board edit the contents of the Board Name field This name helps you identify the E1 board in a list 7 Enable the On Line check box 8 Click Apply and then click OK To connect the E1 line and activate the span 1 Plug the E1 line into the E1 board 2 Select ISDN PRI Span List from th...

Page 264: ...vice Type list select ISDN PRI Group List 3 Click Apply 4 From the ISDN PRI Group List select PRI Group 1 5 Click Modify The Modify Group dialog box Figure 95 appears Figure 95 Modify Group Dialog Box 6 Select Restricted from the Trunk to Trunk pull down list If you select Unrestricted users can transfer incoming calls to outgoing trunks 3Com does not recommend this setting because it enables the ...

Page 265: ... Completing the E1 Configuration To complete the E1 configuration perform these steps 1 Return to the Digital Line Cards tab 2 In the Select Device Type list select ISDN PRI Channel List click Apply 3 Wait approximately 30 seconds for the status of each channel to change from Ready to Idle You can also watch the Nominal status light on the E1 card front panel When it stops flashing and stays on th...

Page 266: ...s tell you how to modify a E1 card that is already installed in the system Modifying the E1 Card Name Modifying an E1 Span Configuring Partial E1 Lines Modifying Audio Controls Modifying the E1 Card Name You can change the name of an E1 Digital Line Card at any time The name you pick helps you identify the E1 card in device lists To modify an E1 card name 1 In the NBX NetSet Main Menu window click...

Page 267: ...g E1 Digital Line Cards 267 2 Select Device Configuration Digital Line Cards Figure 98 Figure 98 Digital Line Cards Tab 3 Select the board in the T1 ISDN Board List and click Modify Figure 99 Figure 99 Modify Board Dialog Box ...

Page 268: ... you enter helps you to identify the board in device lists Modifying an E1 Span To modify an E1 span 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI Span List 3 Click Apply 4 Select the span you want to modify from the Span List 5 Click Modify Figure 100 shows the ISDN PRI Modify Span dialog box Figure 100 Modify Span Dialog Box ISDN PRI ...

Page 269: ...s than the maximum number of channels implemented This is called a Fractional Partial or Subequipped E1 Example To reduce near term costs you may decide to purchase 15 channels now and implement more later in order Table 46 Span Parameters Parameter E1 ISDN PRI Options Span Name A name that helps you identify this span in lists Interface Type E1 CO Switch Protocol ETSI Framing Type Multiframe with...

Page 270: ...vice represents the number of active provisioned channels in the Partial E1 4 Create two groups Put all of the active channels in one group and all of the inactive channels in the other Mark the active group online and the inactive group offline Modifying Audio Controls In a normal environment do not change the Audio Controls from their default settings If you have an issue with sound quality and ...

Page 271: ... Add Group Dialog Box E1 ISDN PRI To modify ISDN PRI group parameters 1 Type a name for the new group in the Group Name field 2 To enable the transfer of incoming calls to another line card port select Unrestricted from the Trunk to Trunk list To disable this feature select Restricted 3 Use the AutoExt fields to select the extension to which calls are routed when they are not answered You can sele...

Page 272: ...e 102 shows the ISDN PRI Modify Group dialog box Figure 102 Modify Group Dialog Box E1 ISDN PRI 5 Make the changes that you want to the group parameters Table 47 describes each parameter Table 47 Group Parameters Parameter E1 ISDN PRI Options Group Name Enter a name to help you to identify this group in lists Trunk to Trunk The Unrestricted setting enables and the Restricted setting disables the t...

Page 273: ...commodate changing needs To change group membership 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI Group List 3 Click Apply 4 Select the group for which you want to change membership 5 Click Membership Figure 103 shows the Manage Group Membership dialog box Auto Extension Enter the Auto Extension number that you want to handle this group for any...

Page 274: ... group at a time You cannot move a channel from the members list to the non members list of a group unless the system can assign the channel to another group If a channel has never been a member of another group the system cannot determine a group to which it can move the channel so it cannot remove the channel from the member list If a channel has been a member of another group in the past the sy...

Page 275: ...p 2 9 Click Close Removing an E1 Group You may want to remove groups if you no longer need them To remove a group 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI Group List 3 Click Apply 4 Select the group you want to remove 5 Click Remove A prompt appears asking if you want to remove the group 6 Click Yes to remove the group ...

Page 276: ...that channel If you use Auto Discovery to add channels on an E1 PRI line note that the 30 channels discovered are numbered 1 through 15 and 17 through 31 This reflects the physical channel mapping on the E1 interface where channel 16 is the ISDN D channel used for signaling To modify a channel on an installed E1 card 1 Return to the Digital Line Cards tab Figure 98 2 Select ISDN PRI Channel List f...

Page 277: ...could enable Trunk to Trunk transfers if you plan to connect a Voice Over IP VOIP gateway to a line card port and let callers use the system to access the telephone system from a remote location and use it to make CO calls AutoExt The extension to which an unanswered call on this line card port is directed You can assign a different AutoExt for each period of the day Open Closed Lunch and Other Ch...

Page 278: ... for which you want status information 3 Click Status A Channel Status dialog box Figure 106 appears Figure 106 Channel Status Dialog Box E1 ISDN PRI 4 View the status of the channel and then refresh the Channel Status dialog box a From the Dialog Refresh pull down list select Manual To manually refresh the Channel Status dialog box each time that you click the Apply button A time interval 5 10 15...

Page 279: ... the DSP List and click Details Figure 107 Figure 107 DSP Status Window 5 Click Close to close the DSP Status window Modifying IP Settings for an E1 Card You can modify the IP settings for an E1 card to meet changing requirements The board must be on the same subnetwork as the Call Processor to modify IP settings To modify the IP settings of a Digital Line Card 1 In the NBX NetSet Main Menu window...

Page 280: ...gure 108 If there is no IP Settings button in the dialog box you have not yet installed the IP licenses You must install them before you can proceed Figure 108 Digital Line Card IP Settings Dialog Box 6 To assign IP addresses automatically enter the first address in the First IP Address field The system sequentially adds the remaining addresses ...

Page 281: ...ure 109 Modify Digital Line Card IP Settings Dialog Box 2 Enter the desired IP addresses for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number for your site in the Common Subnet Mask field 4 Enter IP address for the Common Default Gateway 5 Click Apply 6 Click OK 7 In the Digital Line Card IP Settings dialog box click Apply 8 Click OK ...

Page 282: ...e from the list 5 Click Remove A dialog box prompts you to confirm the removal 6 Click Yes Configuring and Managing T1 Digital Line Cards These sections describe how to add and configure a T1 Digital Line Card 3C10116C to connect to a T1 service provided by the local telephone company Adding a T1 Digital Line Card Configuring a T1 Digital Line Card for the DS1 Protocol Configuring a T1 Digital Lin...

Page 283: ...ces for T1 Enabling Auto Discovery for Digital Line Cards Inserting the T1 Digital Line Card Preparing the NBX System for T1 Cards Before you insert the T1 Digital Line Card into the chassis order a T1 line from your telephone carrier and have them install the line In some cases the telephone company offers T1 services only with specific pre defined parameters However some telephone companies offe...

Page 284: ...ange A unique set of entries handles incoming digit sequences from 3500 through 3599 from 3600 through 3699 and each of the other sequences in which the first two digits are unique in the range from 37XX through 44XX If the DDI DID numbers match your internal extension numbers the translator entries in your Dial Plan configuration file can be much simpler Example You plan to use internal extension...

Page 285: ...igital Line Cards 285 Figure 110 NBX NetSet Main Menu Window The System Configuration window appears Figure 111 Figure 111 System Configuration System Settings Tab 3 In the System Configuration window click the System Settings tab ...

Page 286: ...ine Cards check box may already be selected Other check boxes may be selected based on previous Auto Discoveries You do not need to clear these check boxes to install the T1 Digital Line Card However it is good practice to clear all check boxes other than the one that you want to select so that the Call Processor does not continue to search for added devices 6 Click OK ...

Page 287: ...hten the left and right screws on the front of the T1 card to secure it to the chassis CAUTION Wait 3 minutes for the T1 card to initialize and for the system to update its database You must wait this long because the T1 card reboots twice during the initialization process If you attach a console cable to the COM1 port on the T1 card and use Hyperterm software to view the text output from the card...

Page 288: ... process If you attach a console cable to the COM1 port on the T1 card and use Hyperterm software to view the text output from the card you see status messages associated with the two reboot processes See Connecting a Computer to a Serial Port in Chapter 10 Another way that you can be sure that it is safe to proceed is to examine the status lights on the front panel of the T1 card After the Auto D...

Page 289: ...system has discovered appear in the list By default the NBX system autodiscovers a T1 Digital Line Card as a T1 DS1 card and displays it in the list as T1 not PRI 4 From the list select the new T1 Digital Line Card Use the MAC address of the T1 Digital Line Card to identify the card in the list You recorded the MAC address before inserting the card 5 Click Modify The Modify Board dialog box appear...

Page 290: ...n the MAC address column appears as 00 e0 bb 00 bd f0 4 New Trunk The 4 after the hyphen indicates channel number 4 7 To change the name of the T1 Digital Line Card enter a new name in the Board Name field The name you choose helps identify this card in lists that contain similar cards You can use alphanumeric characters dashes and underscores The maximum name length is 30 characters but some dial...

Page 291: ...n Line check box 8 Click Apply 9 Click OK 10 In the T1 ISDN Board List verify that the entry for this card in the Status column changes from Offline to Online You may need to wait a minute or two and then refresh your browser window to see this change Verifying the T1 Span Status To verify the T1 span status 1 Return to the Digital Line Cards tab Figure 113 2 Select T1 Span List from the Select De...

Page 292: ...ues are assumed for Called Party Digits or Calling Party Digits 6 Modify the Wink Wait value a Select Wink Wait from Time Values list b Type 3000 in the New Value text box c Click Apply d Ask your telephone service provider to set their Wink Wait value to 3000 msec 7 Modify the Guard Value a Select Guard from Time Values list b Type 2200 in the New Value text box c Click Apply d Ask your telephone...

Page 293: ...ight turns on Verifying T1 Group Membership DS1 To verify that all channels are in the Member List of a T1 Digital Line Card 1 Return to the Digital Line Cards tab Figure 113 2 From the Select Device Type list select T1 Group List 3 Click Apply 4 From the list select the group you want 5 Click Membership The Manage Group Membership dialog box Figure 116 appears Figure 116 Manage Group Membership D...

Page 294: ...e telephone company for assistance with the T1 line If the Nominal light does not turn on contact 3Com Technical Support Enabling and Disabling Echo Cancellation There are two situations in which it may be desirable to disable echo cancellation on a T1 Digital Line Card An NBX system is connected to a telephone carrier Central Office by a T1 Digital Line Card and the telephone carrier guarantees t...

Page 295: ...n list select T1 Span List 4 Click Apply 5 Select the span for which you want to set echo cancellation 6 Click the Audio Controls button See Figure 117 Figure 117 Audio Controls for a T1 Digital Line Card 7 Enable the Echo Canceller Enabled check box to turn on echo cancellation 8 Click OK ...

Page 296: ...he two reboot processes See Connecting a Computer to a Serial Port in Chapter 10 Another way that you can be sure that it is safe to proceed is to examine the status lights on the front panel of the T1 card After the Auto Discovery process has completed and before you connect the T1 Digital Line Card to the telephone company s T1 line the CF Carrier Fail light should appear solid green T1 ISDN PRI...

Page 297: ...haracters 6 From the Card Type pull down list select ISDN PRI 7 Click OK The Digital Line Cards tab Figure 113 reappears 8 Wait until the entry for this Digital Line Card in the Type column changes to PRI To see the change you may need to wait a minute or two and refresh your browser window 9 After the board type changes from the Select Device Type pull down list select ISDN PRI Channel List 10 Cl...

Page 298: ...ecting the T1 Line and Activating the Span To connect the T1 line and activate the span 1 Plug the T1 line into the T1 Digital Line Card 2 Return to the Digital Line Cards tab Figure 113 3 From the Select Device Type list select T1 ISDN Board List 4 Click Apply 5 From the list select the new T1 Digital Line Card To identify the card look for those cards that have PRI in the Type column and use the...

Page 299: ...ine You may need to wait a minute or two and then refresh your browser window to see this change Verifying the Change in Span Status To verify that the Span status changes from Offline to Ready 1 Return to the Digital Line Cards tab 2 Select ISDN PRI Span List from the Select Device Type list 3 Click Apply 4 Select the span from the list and click Modify 5 Enable the On Line check box and click OK...

Page 300: ... dialog box Figure 121 appears Figure 121 Modify Group Dialog Box T1 ISDN PRI 6 To modify the name of the group enter a new name in the Group Name field You can use alphanumeric characters dashes and underscores The maximum name length is 30 characters 7 To prohibit call transfers between trunk lines select Restricted the default value from the Trunk to Trunk pull down list Otherwise select Unrest...

Page 301: ...p Membership Dialog Box 6 Scroll through the Member List to verify that all 23 channels are present 7 To change the membership of a group you must move channels from the Non Member List to the Member List You cannot move a channel from the Member List to the Non Member list of a group For each channel that you move to the Member List you have two options a To copy the current group settings and ap...

Page 302: ...ctor to the T1 card the Nominal status light on the front panel of the T1 board should now turn on solid green If the Nominal status light does not turn on and you have the telephone company s T1 line connected disconnect the T1 line and connect a loopback connector If the Nominal light now turns on contact the telephone company for assistance with the T1 line If the Nominal light does not turn on...

Page 303: ...figuring Partial T1 Lines Modifying Audio Controls Modifying the T1 Card Name or Type You can change the name of a Digital Line Card at any time You can also set the type to T1 or ISDN PRI To modify a T1 card name or type 1 In the NBX NetSet Main Menu window click Device Configuration Figure 97 Figure 123 NBX NetSet Main Menu Window 2 In the Device Configuration window click the Digital Line Cards...

Page 304: ...CHAPTER 3 DEVICE CONFIGURATION Figure 124 Digital Line Cards Tab 3 Select the board in the T1 ISDN Board List 4 Click Modify The Modify Board dialog box Figure 125 appears Figure 125 Modify Board Dialog Box ...

Page 305: ... PRI for T1 ISDN PRI 7 Click OK Modifying a T1 Span To modify a span 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select either T1 Span List for T1 DS1 or ISDN PRI Span List for T1 ISDN PRI 3 Click Apply 4 Select the span you want to modify from the Span List 5 Click Modify The dialog box that appears depends on which span list you select Figure 126 shows the...

Page 306: ... supports 23 channels See Support of AT T s 4ESS Switch Protocol later in this section for details on configuring the NBX system for this protocol Table 49 Span Parameters Parameter T1 DS1 Options ISDN PRI T1 Options Span Name Enter as required Enter as required Interface Type N A T1 CO Switch Protocol N A ETSI AT T Custom 4ESS AT T Custom 5ESS DMS Custom National ISDN NI1 NI2 QSIG slave Framing T...

Page 307: ...h long distance carrier has a unique Carrier Identification Code CIC Obtain the code up to 4 digits from your carrier Default Outbound Service N A Determines the type of outbound call if no type is specified in your dial plan commands If you purchased MEGACOM service from your service provider you must select it If you purchased only long distance service or SDN Software Defined Network service se...

Page 308: ...N but not with MEGACOM MEGACOM A high volume outward calling service MEGACOM can be the default setting SDN Software Defined Network A premises to premises service with voice and voice grade data transport plus a number of customer controllable call management and call monitoring features for example Virtual Private Networking You cannot configure SDN as the default setting but you can configure t...

Page 309: ...the 4ESS protocol 3Com does not support Call By Call Service with any other protocol To configure Call By Call Service 1 In the Modify Span dialog box click the Enable Call By Call Service check box 2 In the Carrier Identification Code text box type the identification code for your long distance carrier Your long distance carrier can supply this code at the time that you order PRI services or you ...

Page 310: ...e to purchase 15 channels now and implement more later in order to reduce your near term costs Some telephone companies offer Partial T1 lines as their standard offering and provide fully implemented T1 lines only if you make a specific request If you are unaware of this policy outbound calls using the T1 line may fail because by default the system places outbound calls using high numbered channel...

Page 311: ...erform these actions Modifying a T1 Group Changing T1 Group Membership Removing a T1 Group CAUTION Modifying a T1 group disconnects any calls in process on any channels associated with the group Modifying a T1 Group You may want to modify a Digital Line Card group to change its name Auto Extension assignments or other parameters When you modify a group the changes affect all the Digital Line Cards...

Page 312: ...gure 129 Modify Group Dialog Box T1 DS1 Figure 130 Modify Group Dialog Box T1 ISDN PRI 6 Make the desired changes to the group parameters See the Help for details on each parameter 7 Enable the On Line check box to bring the group on line ...

Page 313: ...roup List for DS1 or ISDN PRI Group List for ISDN PRI 3 Click Apply 4 Select the group for which you want to change membership 5 Click Membership The dialog box that appears depends on the group list you select Figure 87 shows the T1 Group Membership dialog box Figure 131 Manage Group Membership Dialog Box 6 To add a channel to the Member List select the channel in the Non Member List and click If...

Page 314: ...ystem moves the channel to the group of which the channel was most recently a member Example By default the system creates two groups Group 1 and Group 2 and places all channels in Group 1 If you try to move a channel to the non member list of Group 1 the operation fails If you select Group 2 click Membership move a channel from the non member list to the member list then move the same channel bac...

Page 315: ... advises you to do so Modifying an ISDN channel disconnects any existing calls on that channel To modify a channel on an installed T1 card 1 Return to the Digital Line Cards tab Figure 98 2 From the Select Device Type pull down list select either T1 Channel List for T1 channels or ISDN PRI Channel List for T1 PRI channels 3 Click Apply The window that appears depends on the channel list you select...

Page 316: ...E CONFIGURATION Figure 133 shows the T1 DS1 Modify Channel dialog box Figure 134 shows the T1 ISDN PRI Modify Channel dialog box Figure 133 Modify Channel Dialog Box T1 DS1 Figure 134 Modify Channel Dialog Box T1 ISDN PRI ...

Page 317: ...n an installed T1 Digital Line Card 1 On the Digital Line Cards tab select from the Select Device Type pull down list either T1 Channel List for T1 DS1 channels or ISDN PRI Channel List for T1 ISDN PRI channels 2 Click Apply 3 Select the channel for which you want status information 4 Click Status A Channel Status dialog box appears 5 The dialog box that appears depends on the channel list that yo...

Page 318: ... 10 15 30 or 60 seconds to automatically refresh the Channel Status dialog box at the specified intervals b Enable the Device Refresh check box 8 Click Apply and then click OK Viewing DSP Digital Signal Processor Details To view DSP Digital Signal Processor details 1 Return to the Digital Line Cards tab 2 From the Select Device Type list select T1 ISDN Board List and click Apply 3 Select the board...

Page 319: ... as the Call Processor to modify IP settings To modify the IP settings of a T1 Digital Line Card 1 In the NBX NetSet Main Menu window Figure 97 click Device Configuration and then the Digital Line Cards tab See Figure 98 2 From the Select Device Type pull down list select T1 ISDN Board List and click Apply 3 Select the board for which you want to change the IP settings and click IP Settings Figure...

Page 320: ...e at a time 1 In the Digital Line Card IP Settings dialog box click Assign Addresses Individually Figure 93 2 Enter the IP addresses that you want for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number appropriate for your site in the Common Subnet Mask field 4 Enter IP address for the Common Default Gateway and then click Apply and OK 5 In the ...

Page 321: ... Plan To remove a Digital Line Card 1 From the NBX NetSet Main Menu window Figure 97 click Device Configuration 2 Click the Digital Line Cards tab Figure 98 3 From the Select Device Type pull down list select T1 ISDN Board List and click Apply A list of installed Digital Line Cards appears in the T1 ISDN Board List Select the Digital Line Card you want to remove from the list 4 Click Remove A dial...

Page 322: ...322 CHAPTER 3 DEVICE CONFIGURATION ...

Page 323: ...Mailboxes You can add a mailbox for an extension that has no associated physical telephone A caller can dial directly into a phantom mailbox the person assigned to the phantom mailbox can create and send a message from within the voice mail system and the Auto Attendant can route voice messages to the phantom mailbox Example A user who travels frequently or who is never in the office can use a pha...

Page 324: ...e for user instruction on how to use Call Pickup If you select Auto Add Phones to Call Pickup Group 0 System Settings System wide every telephone that is added to the system is a member of Call Pickup group 0 Administrators can add and remove users to and from any of the groups Users can remove themselves from Call Pickup group 0 but not from any other Call Pickup groups Calls to a user who is a m...

Page 325: ... hunt group you specify one of three types linear hunt group circular hunt group or calling group Your choice is based largely on the ringing pattern that you want For each group that you define you also specify The Total Timeout The length of time in seconds that the call will ring on the group s telephones before the call goes to the group s call coverage point The Per Device Timeout The length ...

Page 326: ...me for both linear and circular hunt groups When a second call is routed to a linear or circular hunt group the telephone on which the second call first rings is different For Linear Hunt Group the new call rings on the first telephone in the group For a Circular Hunt Group the new call rings on the telephone that is next in the ringing sequence Calling Groups In this special type of hunt group an...

Page 327: ...vice restrictions For example if you want to enable calling to a specific toll number to all users without regard to their CoS settings create a System Speed Dial for that number When you create a new profile the system assigns the default CoS unless you specify a different one If you edit the properties of the default CoS verify that it contains a minimum set of permissions You can enable or disa...

Page 328: ...328 CHAPTER 4 USER CONFIGURATION ...

Page 329: ...stem Settings You can use the System Settings tab to configure these system level items System wide Settings Regional Settings Date and Time Timers Ringing Patterns Multicast Addresses IP Addresses Maintenance Alerts On the System Settings tab you can also view the current system settings such as the software version the IP address of the system and the amount of free memory Table 50 describes the...

Page 330: ...on host for any IP packet not addressed to a host on the local subnetwork Subnet Mask An IP setting that identifies the network and host portions of an IP address on the network Network Protocol The transport mechanism for voice packets Ethernet only All communications are at the Ethernet frame layer Standard IP IP communications are used for traffic between NBX system addresses Every device needs...

Page 331: ...e IP address of the tertiary DNS server Network Protocol The transport mechanism for voice packets Ethernet only All communications are at the Ethernet frame layer Standard IP IP communications are used for traffic between NBX system addresses NOTE Every device needs an IP address IP communications are optional features of the NBX system and require separate licensing IP On the Fly An implementati...

Page 332: ...e Silence Suppression on VTL Calls Implements silence suppression on VTL calls Audio Compression on VTL Calls Offers compression of audio data on VTL calls Auto Discover Telephones Auto Discover Line Cards Auto Discover Digital Line Cards Auto Discover Attendant Consoles Enables Auto Discover for various system devices After you use Auto Discovery during initial system configuration 3Com recommend...

Page 333: ...e The telephone user does not need to take any action to answer the call because immediately after the warning tone the call is connected using the speaker phone Handsfree on Transfer Disabled When the HANDS FREE button on an NBX Business Telephone is activated but the Handsfree on Transfer function is disabled on the NBX system a call that is transferred to the telephone ring in the normal manner...

Page 334: ...be enabled only if you have a MOH device connected to the system Music on Transfer Enables MOH audio for Call Transfer requires MOH to be installed and enabled Music on Transfer is automatically disabled if MOH is disabled One Button Transfer Enables system users to transfer a call by pressing the Transfer button only once If this box is not checked call transfers require users to press the Transf...

Page 335: ...nce pattern is 2 seconds of ring followed by 4 seconds of silence United Kingdom ringing cadence is 2 rings within approximately 2 seconds followed by 2 seconds of silence United States busy tone is 0 75 seconds of tone followed by 0 75 seconds of silence To enable different regional settings select System Configuration System Settings Regional Settings Advanced See the Help for procedures on sele...

Page 336: ... to voice mail If you set this time to under 6 seconds caller ID information is not captured in voicemail Forward Voice Mail Off Timeout When a telephone s FWD VMAIL button is disabled this field specifies the duration of ringing before a call is forwarded to voice mail Line Port Hold Timeout For a call originating on an outside line Analog Line Card port the length of time that the call remains o...

Page 337: ...tively scoped IP multicast that uses three scopes of administration Local scope Limited by local routers with IP addresses 239 255 0 0 through 239 255 0 16 Organizational local scope Limited by boundary routers with IP addresses 239 192 0 0 through 239 192 0 14 Global scope IP addresses 224 2 0 0 through 224 2 127 253 IGMP may not be available in all systems or network topologies All of the router...

Page 338: ...ses to perform these functions See the Help for the procedure on adding or deleting IP addresses The IP Addresses button appears only if you have IP On the Fly enabled in System Configuration System Settings System wide Maintenance Alerts If you have a SuperStack 3 NBX system with disk mirroring or dual power supplies and with NBX Messaging enabled you can Configure maintenance alert voice mail me...

Page 339: ...if their CoS does not allow toll calls Personal speed dial numbers are subject to CoS Do not confuse speed dial codes with extension numbers To set up system speed dials select System Configuration Speed Dials See the Help for these speed dial procedures Adding or modifying a system speed dial Removing a system speed dial Printing system speed dials Business Identity You can configure information ...

Page 340: ...de later in this chapter If the system is left in an automatic state it constantly compares the current time of day and day of week with the business hour tables The system knows the current day of the week and proceeds across the tables in a sequential manner looking for business hours that match the current time of day The system examines the three tables sequentially first the Other mode then t...

Page 341: ...em Reporting Password Used in conjunction with Call Detail Reports an optional component of the NBX system See Call Reporting in Chapter 8 for more information Virtual Tie Lines Password Enables hop off from calls over virtual tie lines See Chapter 2 for more information on setting up VTLs TAPI Settings You must configure system wide Telephony Application Programming Interface TAPI settings before...

Page 342: ...ils in a fully mirrored system the system software switches to use only the remaining good disk and system operation continues Status information is available on the Call Processor front panel LEDs to indicate when a disk has failed and which disk to replace After you replace a failed disk and restart the system the software starts bringing the new disk up to a fully mirrored state The system typi...

Page 343: ...lick Backup and specify a location for the backup file 2 Install the disk mirroring license a Obtain the license key from your dealer b Select Operations Licenses Add License c Type the license key in the two license key fields d Click OK 3 Shut down the system by selecting Operations Reboot Shutdown Shutdown 4 Install the second disk drive a Unlock the disk tray b Unscrew the two retaining screws...

Page 344: ...system initializing Flashing N A N A On System is running On N A N A On Flash codes indicate disk problem 2 flashes No valid disk system is halted 3 flashes Two valid disks but they are not paired system is halted 4 flashes Configuration problem system is halted 5 flashes Two disks present but no mirroring license N A Flashing Flashing On Using disk 0 zero only N A On Off On Using disk 1 only N A ...

Page 345: ...dow To verify the status of a disk drive select Reports System Data Disk Status See the Help for information on verifying disk status Synchronizing disk 1 is valid disk 0 is becoming a fully mirrored disk LED 2 flash rate indicates progress If LED 2 stops normal flashing and intermittently flashes twice the mirroring process has failed N A Flashing On On LED 2 and LED 3 flash alternately the two d...

Page 346: ...he mirrored disk drive a Unlock the disk tray b Unscrew the two retaining screws c Remove the disk tray d Disconnect the disk data cable from the mirrored disk drive e Disconnect the power harness from the mirrored disk drive f Unfasten the mirrored disk from the disk tray using the Phillips screwdriver and the screws provided with the disk g Reinsert the disk tray h Screw in the two retaining scr...

Page 347: ...figure system wide settings for users voice mailboxes When you add new users to the system the system creates a mailbox for each user Users must record a name announcement a personal greeting and create a password before they can retrieve their messages To configure system wide voice mail settings select NBX Messaging NBX Voice Mail See the Help for instructions Table 55 describes the fields on th...

Page 348: ...as listened to it or saved it The NBX system then marks the message for deletion However the message is not deleted until the end of this sequence of events The user logs in The NBX system informs the user that the message will be deleted The user takes no action to prevent the deletion of the message The user logs out Default 30 days Max Incoming Msg Length minutes The maximum length in minutes f...

Page 349: ...eration If the Attendant Console is forwarding calls to the Auto Attendant and all voice mail extensions are in use a caller from outside the system hears ringing but no answer until an extension is free If an internal user transfers a caller to voice mail but no voice mail extensions are available the call rings back to the caller s extension As the administrator you can configure voice mail exte...

Page 350: ...n a user s e mail as mail messages with WAV file attachments Double clicking an attachment activates the computer s media player and the voice message plays through the speakers or earphones on the user s computer After the user listens to a message it loses its new status but it remains on the server until the user deletes it either through the e mail client or by accessing voice mail using the t...

Page 351: ...they receive a new voice mail message Users can specify the methods by which they receive notification You can configure these system wide Off site Notification settings Enable or disable Off site Notification for the entire system Set the maximum number of out calling ports Assign an out dialing prefix for Off site Notification To configure Off site Notification select NBX Messaging NBX Voice Mai...

Page 352: ...n between If you disable NBX Messaging in favor of another messaging application the Off Site Notification button on the Voice Mail tab is disabled Table 56 provides details on Off site Notification fields Table 56 Systemwide Settings Fields Field Purpose Enabled Check the box to enable Off site Notification throughout the system By default Off site Notification is disabled If you select Enabled y...

Page 353: ...me to increase the maximum number of messages allowed per mailbox Table 57 Fields in the Status Window Column Purpose Ext The extension associated with the voice mail port Name The name associated with the voice mail port Used By The person or device that is using the voice mail port Values Extension number name An internal user is using the voice mail port The user s extension number and name app...

Page 354: ...s the maximum number You can configure parameters such as Maximum messages per mailbox and Maximum message length For parameters such as Maximum number of Voice Mail ports active at one time the number represents a count since the most recent system reboot The Number of Occurrences column indicates how many times the number in the first column has occurred The Most Recent Occurrence column contain...

Page 355: ...il ports The number voice mail ports licensed on this NBX system Maximum number of Voice Mail ports active at one time The number in the first column represents the number of voice mail ports that have ever been simultaneously in use The number in the second column represents the number of times this maximum has been reached Example There are eight licensed voice mail ports on an NBX system After ...

Page 356: ...e NBX system informs them that the mailbox is full and that the message cannot be delivered This count indicates for all voice mailboxes in the NBX system how many messages were not deposited in a mailbox because the mail box was full Maximum message length minutes The maximum length in minutes of any one voice mail message When the maximum length is reached on any voice mail message the NBX syste...

Page 357: ...The disk space reported in both hours and KB kilobytes currently used by all voice mail messages stored on the NBX system disk Message Storage Remaining NBX 100 only The disk space reported in both hours and KB kilobytes currently available for storing voice mail messages on the NBX system disk NOTE This parameter is reported only for the NBX 100 system Voice Mail licenses on the SuperStack 3 NBX ...

Page 358: ...e independent Auto Attendants Different Auto Attendants can be assigned to different extensions inbound lines or DID numbers See Adding an Auto Attendant later in this chapter for more information Multiple Level Menus Each Auto Attendant can support a main menu and up to 19 levels of submenus This enables you to configure an automated system in which inbound callers can select specific departments...

Page 359: ...Business Hours settings or after an incoming call exceeds a set number of rings To set the number of rings select User Configuration Users User Settings Call Forward Routing Calls to Specific Auto Attendants You can use the dial plan to map Auto Attendants to specific extensions of analog telephones This enables incoming calls to go directly to a specific Auto Attendant Voice Application Setup Uti...

Page 360: ...ssigned when you add a new Auto Attendant You can change the extension number to an unused number that falls within the Auto Attendant extension range of your dial plan Default range 3 digit dial plan 500 599 4 digit dial plan 5500 5599 For both 3 digit and 4 digit dial plans the default Auto Attendant is extension 500 and the voice mail Attendant is extension 501 Maximum number of prompt repeats ...

Page 361: ...uto Attendant You can record and play greetings for all future Auto Attendants from this extension You cannot customize any greetings or prompts until you have specified this extension You can specify a play record extension in any of these locations NBX Messaging Auto Attendant NBX Messaging Auto Attendant Menu Tree Prompt NBX Messaging Auto Attendant Menu Tree TD Greetings NBX Messaging Auto Att...

Page 362: ...e dependent greetings select NBX Messaging Auto Attendant Menu Tree TD Greetings See the Help for the procedures on setting up time dependent greetings Prompt Menus You can use a main menu and submenus of prompts to direct callers to individuals and services in your organization You configure prompt menus for each Auto Attendant by using the Menu Tree dialog box The Menu Tree dialog box consists o...

Page 363: ...X 100 100 449 See note 1 SuperStack 3 NBX 1000 3999 See note 2 9 Goes to the Name Directory 0 Performs a single digit transfer to the extension specified in the menu tree for the auto attendant usually the extension of the receptionist s telephone The default extension is the lowest extension specified in the factory default dial plan SuperStack 3 NBX 1000 NBX 100 100 Transfers to voice mail box E...

Page 364: ...ome typical Auto Attendant systems They illustrate the kind of information that you might include in your time dependent greetings main menu prompts and submenu prompts No Greetings Figure 143 shows the simplest configuration The time dependent greetings are disabled the Main Menu contains all of the prompts In Example 1 callers hear the same message no matter what time they call Figure 143 No Tim...

Page 365: ...ion that you allocate to a button on the keypad remains the same throughout the day Good morning Thank you for calling XYZ Corporation If you know your party s extension you can enter it now To speak to an operator press 0 Main Menu Evening Greeting 6 pm Afternoon Greeting noon Morning Greeting 8 am Good afternoon Thank you for calling XYZ Corporation If you know your party s extension you can ent...

Page 366: ...sents callers with options for reaching the operator specific departments or the company directory of names It also uses a submenu to direct callers to specific subgroups within the Sales department The submenu prompt must tell callers the specific buttons to press and these buttons must be configured properly In this example the main menu is configured to have button 3 map to a Sales submenu The ...

Page 367: ...hoice is available Table 62 Menu Tree Field Purpose Button Lists the buttons on the telephone key pad Task Description Describes the key pad button operation If you assign the Enter Submenu action to the button this description is used as the Submenu name Action Contains a drop down list box that lists the actions you can assign to a key pad button The Auto Attendant prompts callers to press butto...

Page 368: ...are of this sequence Transfer to Voice Mail Allows callers to leave a voice message for a person without ringing that person s telephone Users can also call in and listen to their voice mail from a remote location Exit Menu Returns the caller to the previous parent menu Available only in submenus Prompted Transfer Instructs callers to press a button before dialing a known extension The prompt shou...

Page 369: ...s Managing Auto Attendants This section describes additional ways in which you can manage Auto Attendants Modifying an Auto Attendant Removing an Auto Attendant Restoring Auto Attendant Greetings Enter Submenu Puts the caller into a submenu of options When you assign the Enter Submenu action to a button and then click Apply a down arrow button appears to the right of the row Click this down arrow ...

Page 370: ...d Evening greetings Field Purpose Name Edit the name of the Auto Attendant Extension Edit the extension number by changing it to an unused number that falls within the Auto Attendant extension range of your dial plan Default range 3 digit dial plan 500 599 4 digit dial plan 5500 5599 For both 3 digit and 4 digit dial plans the default Auto Attendant is extension 500 and the voice mail Attendant is...

Page 371: ...u cannot use the Voice Application Setup to configure submenus That must be done using the NBX NetSet utility See Submenus in this chapter Although the setup utility lets you perform tasks in any sequence 3Com recommends this sequence when setting up the system for first time 1 Plan the system 2 Create profiles phantom mailboxes and destination extensions 3 Start the Auto Attendant Setup utility 4...

Page 372: ...see Auto Attendant Buttons earlier in this chapter or through the Voice Application Setup utility Do your time dependent greetings become active at the times you want If not you can use the NBX NetSet utility see Time dependent Greetings earlier in this chapter or the Voice Application Setup utility to change the start times of your morning afternoon and evening greetings Do your single digit tran...

Page 373: ...s To configure VPIM control parameters select NBX Messaging VPIM See the Help for the procedure on configuring control parameters Table 65 explains the VPIM control parameter fields and their purpose Table 65 VPIM Tab Fields Field Purpose Max message size Controls the size of incoming messages from other sites If a message is larger than the specified value the NBX system rejects it The default va...

Page 374: ...ect to the target system modify the number default is 4 attempts in this text box If the NBX system is unsuccessful in contacting the target system after the specified number of send attempts the voice mail message is returned to the sender s voice mail box along with an indication that the message could not be sent Default 4 attempts Minimum 1 attempt Maximum 10 attempts Table 65 VPIM Tab Fields ...

Page 375: ...message To remove a block of messages use Ctrl Shift Hold down the Ctrl key to select several non contiguous messages for removal Send all messages now The NBX system attempts to send all messages immediately and changes the status of each successfully sent message to Sent Send all messages now and then delete them The NBX system attempts to send all messages in the queue and deletes each message ...

Page 376: ... failed and the retry limit was reached or because the type of failure caused the retry limit to be ignored example a non existent address would be tried only once If a message has multiple destinations the first destination is listed and three dots are displayed immediately after the extension number Example 1057 192 168 15 135 Reset This button allows you to reset the message totals to zero and ...

Page 377: ...P EHLO response Definition The amount of time that the local system waits for an acknowledgement of a EHLO message Detail After the greeting the local system sends either a HELO or EHLO to get ESMTP message to identify itself The other site then responds with an acknowledgement of that message Minimum 0 minutes Default 5 minutes SMTP MAIL response Definition The amount of time that the local syste...

Page 378: ...he other site that the dot has been received Minimum 10 minutes Default 10 minutes SMTP RSET response Definition The time that the local system waits for an acknowledgement of a RSET command Detail Maintaining a cached connection between the local system and any other site requires additional system resources compared to a non cached connection If connection caching is enabled the local system wai...

Page 379: ...e them After you install the software you must reboot the system to initialize the new software As part of the upgrade and reboot process you can choose to use your existing configuration data with the new version of the software or use a new database In either case the system uses the original configuration data with the previous version of software The NBX NetSet utility allows you to choose whi...

Page 380: ...u back up your system data See Backup later in this chapter After you upgrade your system software you must reboot the system To upgrade or remove software select Operations Software Upgrade See the Help for procedures on upgrading or removing software Reboot Shutdown You must reboot the system after you upgrade software You must shut down the system software before you turn off power to your NBX ...

Page 381: ...m data was backed up you cannot specify that you want to restore voice mail during a restore operation Convert Database You can migrate configuration data stored with an older software version to a newer software version You may need to do this if you have installed a new version of the software but you want to use older configuration data During normal operation you should not need to use the Con...

Page 382: ...rades and processes that occur during upgrades To view event logs select Operations Event Log See the Help for the procedure on viewing event logs Licenses You can install licenses for these optional system components Devices the total number of devices allowed on the NBX system IP telephones H 323 Gateway on NT pcXset Soft Telephone Additional voice mail and Auto Attendant ports and voice mail st...

Page 383: ... to remove the disk mirroring license If you do not follow the correct procedure you may not be able to restart the SuperStack 3 NBX system Usage Report The Usage Report displays for each license installed on the NBX system the current number of devices in use for the license type and the maximum number of devices allowed by that license Backing Up Licenses You can make a backup of all licenses on...

Page 384: ...ense Description A description of the license A site license indicates one of these two things Enables the function across the entire NBX system Example The Internet Voice Messaging license VPIM allows you to compose and send voice mail messages to other NBX systems or any voice mail system that is VPIM compliant Enables an unlimited number of devices of this type The actual limit is set by the sy...

Page 385: ... to remove this software when prompted you must either Wait until you remove a subsequent version of system software before you can delete any unused regional software Remove all versions of the selected regional software on the system You can then install the required version Details The Regional Software Diagnostic Details window displays the status of each region in the current system software ...

Page 386: ... the Help for instructions on these procedures NBX Software Upgrades When you upgrade the NBX system software you do not need to reinstall and import the third party drivers provided that you continue to use the same NBX database after the upgrade If you upgrade the NBX system software and choose to start with a new database or if you revert to a database that did not include the third party drive...

Page 387: ...endant the caller can search this same directory for the person by using the phone s key pad to type the first letters of the person s last name The Last Name parameter of each user profile forms the dial by name directory Only mailboxes that have been initialized and have a recorded greeting are included in the directory You can exclude a user from the directory when you add or modify a user To v...

Page 388: ...k Status In addition to viewing basic system data you can also view data specifically about disk drives If you are using disk mirroring you can confirm the status of both disks To view disk status select Reports System Data Disk Status See the Help for procedures on viewing disk status Power Supply Status If your system is configured with two power supplies SuperStack 3 NBX only you can view the s...

Page 389: ...rocessing applications Export your call data in HTML format for publication on a web server Export reports to a disk file or directly to a Microsoft mail message or a Microsoft Exchange folder Call reports do not include information on the locked or unlocked status of telephones See the Help in the NBX Call Detail Reports software for procedures Windows Environment Specifications You must have the...

Page 390: ...ked or scrambled The collection storage or manipulation of personal data such as these call numbers may incur obligations under local laws such as those relating to data protection or privacy These legal requirements differ from country to country and it is your responsibility to comply with all such obligations 3Com accepts no liability for your failure to comply with local laws regarding the col...

Page 391: ... a Microsoft Windows 95 Windows NT 4 0 Windows 98 or Windows 2000 computer The application enables you to use TAPI enabled programs with the NBX system For more information see Chapter 5 Windows 95 Prerequisites for NBX TSP only If you want to install NBX TSP on a Microsoft Windows 95 system you need some extra files to enable TAPI functionality You can download these extra files from the Software...

Page 392: ...st purchase the complete Adobe Acrobat application See www adobe com To create sets of Label Makers select Downloads Label Makers See the Help for procedures on making multiple labels A file to create a single set of labels is on Personal Settings Speed Dials The file can create a set of labels for either the NBX Business or Basic Telephone Quick Reference Sheets Quick Reference Guides are shipped...

Page 393: ...bleshooting Digital Line Card Troubleshooting Alarm Conditions Overview Alarm Descriptions Alarms on NBX Digital Line Cards Configuration and Status Reports Connecting a Computer to a Serial Port Servicing the Network Call Processor Battery Getting Service and Support The SuperStack 3 NBX hardware needs no routine maintenance However you should perform periodic backups of the configuration databas...

Page 394: ...e by disconnecting and then reconnecting its power connector For more information about NBX telephone connections see Chapter 3 of the NBX Installation Guide 3 To start the LUI On the NBX Business Telephone press the Program button On the NBX Basic Telephone press the MSG button 4 To maneuver through the menu items Use the scroll buttons to view menu items Use the key pad or Access buttons to sele...

Page 395: ... are for moving the cursor left or right The middle button is not used 3 Program button for starting or exiting the utility 4 Key pad for selecting menu items or entering numeric characters 5 Access buttons AB1 AB6 for selecting menu items 6 Access buttons AB7 AB18 for selecting menu items or functions 7 Scroll buttons NBX Test Menu Scroll Options 1 2 3 4 7 6 5 ...

Page 396: ...nd right buttons are for moving the cursor left or right The middle button is not used 3 Key pad for selecting menu items or entering numeric characters 4 Access buttons AB1 AB3 for selecting functions 5 Hold button 6 Volume Up and Volume Down buttons 7 MSG voice mail message button 8 Scroll buttons NBX Test Menu Scroll Options 1 2 3 4 8 7 6 5 ...

Page 397: ...or this subnetwork NCP IP Address IP address of the call processor with which this telephone communicates To return to the main menu On the NBX Business Telephone press Program On the NBX Basic Telephone press MSG 2 Set my IP Lets you specify the IP address of this telephone When entering an IP address Use the key pad to enter digits 0 9 Use the left and right soft keys to move the cursor left or ...

Page 398: ...un Ping H3 IP For use only by a qualified 3Com service person Contact 3Com before using this test 7 Test LEDs On the NBX Business Telephone turns on all LEDs for 5 seconds Lets you quickly check for inoperative lights NOTE On the NBX Basic Telephone turns on the icons and words on the right side of the display panel for 5 seconds Icons Telephone icon plus the number 1 top line and telephone icon p...

Page 399: ...BX Business Telephone use Access buttons 1 6 On the NBX Business Telephone use buttons AB1 AB2 AB3 Hold Volume Down and Volume Up Use the left and right soft keys to move the cursor left or right Press the key to commit your address change or to exit without saving the changes On the NBX Business Telephone press Program On the NBX Basic Telephone press MSG To change a telephone back to its default...

Page 400: ...cted to the NBX system NCP You should not use the NCP IP address The NBX Business Telephone uses the IP Gateway and subnet mask information programmed into it using the AB16 and AB17 buttons H3PingIP shows the following information Port The UDP Destination Port Tx The number of packets transmitted Rx The number of packets received mS The delay time in milliseconds If you ping a device on a subnetw...

Page 401: ...t date use the NBX NetSet utility to reset the system time If the display shows random characters for example 00 0 you must 1 Disconnect power to the chassis that holds the Call Processor 2 Wait 60 seconds 3 Reconnect power to the system 4 Use the NBX NetSet utility to enter the correct date and time Problem with Network Call Processor battery Contact your 3Com NBX Voice Authorized Partner Your br...

Page 402: ... using the administrator username and password The CAPS LOCK key on your keyboard is activated The NBX NetSet utility username and passwords are case sensitive For example the NBX NetSet utility accepts administrator but it rejects Administrator and ADMINISTRATOR Callers on hold do not hear music No music source connected to the Call Processor See Adding External Hardware in the NBX Installation G...

Page 403: ...leave the compression format set to ADPCM The ability to select the format allows you to migrate existing data into an older database for backwards compatibility For instructions on how to change the voice mail compression format see NBX Voice Mail in Chapter 6 Caller ID information is not appearing when an outside call arrives Your local telephone company is not providing Caller ID service to you...

Page 404: ... the problem is most likely in the Digital Line Card and you should contact 3Com Technical Support to report the problem If the Nominal light turns on the problem is either in the CSU Channel Service Unit or in the telephone company s line Contact the telephone company for assistance Alarm Conditions Overview T1 and E1 Digital Line Cards may experience these alarm conditions Red Alarm Indicates on...

Page 405: ... CFA also known as Blue CFA A state that exists at the downstream equipment and indicates that it has detected an AIS signal from the upstream equipment Yellow Alarms RAI also known as Yellow Alarm Signal A signal transmitted in the outgoing direction when a terminal determines that it has lost the incoming signal The terminal equipment generates the Yellow Alarm Signal for a minimum of 1 second u...

Page 406: ...e Select Device Type pull down list select T1 Span List or if you are using an E1 card select ISDN PRI Span List 5 Click Apply 6 Select the span you want 7 Click Status The words Red Alarm or Blue Alarm appear in the Status field RA Remote Alarm On Indicates a Yellow Alarm state on the card To confirm that the Yellow Alarm state exists 1 Log in to the NBX NetSet utility using the administrator log...

Page 407: ...r of digital signal processors OffCh Number of channels in the offline state OnChs Number of channels in the online state AEClosed Autoattendant extension when business is closed AELunch Autoattendant extension when business is at lunch AEOpen Autoattendant extension when business is open AEOther Autoattendant extension for Other hours ANI Automatic Number Identification The telephone number from ...

Page 408: ...hannel ErrorCode The code that identifies the type of error Ext Extension FlashHookTransfer Status of flash hook transfer function If enabled allows user receiving a call to do a flash hook transfer to another trunk line Values Enabled Disabled Default Enabled Framing Type Type of framing used on this board ES4 D4 For a T1 board ESF is always associated with a B8ZS line coding and D4 is always ass...

Page 409: ...to this span Span Name Name of span SpanNo Identifying number for a span Start Type Mechanism used to indicate start of a call Status Status of a channel span card Values Online Idle Unknown Default Online TEI For a BRI board the Terminal Equipment Identification number The telco may provide this number or the system may assign it depending on how you purchased the BRI lines TEP Version The versio...

Page 410: ...he cards listed in Table 76 To connect the computer to the COM1 or CONSOLE port on a board 1 Using a standard computer serial cable 9 pin male to 9 pin female connect the male end of the cable to the female connector COM1 or CONSOLE on the front panel of the board 2 Connect the female end of the cable to an available serial port on the computer 3 Start the terminal emulation software and create a ...

Page 411: ...tly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Getting Service and Support Your authorized 3Com NBX Voice Authorized Partner can assist you with all of your support needs including systems and cable plant design installation configuration and project management A choice of maintenance...

Page 412: ...412 CHAPTER 10 TROUBLESHOOTING ...

Page 413: ...in these sections Overview of ConneXtions Installation Requirements Preparing for Installation Installing ConneXtions Overview of H 323 The H 323 Connection Connection Considerations Special Issues Checking Connections Placing Calls Receiving Calls Handling Conference Calls Related H 323 Documentation ...

Page 414: ...tandard extensions Remote Internet device connections For more information see Overview of H 323 later in this appendix Installation Requirements The ConneXtions H 323 Gateway software requires an NBX system and at least four additional components A router with access to a wide area network WAN A Windows based server connected to the NBX LAN ConneXtions software on the Resource Pack CD A ConneXtio...

Page 415: ...g Windows NT version 4 0 with service pack 4 or higher or Windows 2000 The system hardware must be certified by Microsoft The installation software checks for the presence of Windows 2000 or Windows NT then loads the correct NBX packet driver from the ConneXtions disk Although the ConneXtions software requires little disk storage processing and memory requirements are critical and you may need mul...

Page 416: ...ndwidth requirements for different numbers of ports It assumes that each packet carries a 50 byte overhead The memory requirements to support port processing also increase with each new port A fully configured system with the maximum number of ports 100 needs 600 Mb of main memory Hard disk requirements are less than 40 Mb Table 78 Pentium Processor Capabilities Pentium II Speed MHz Pentium III Sp...

Page 417: ...a PC with at least 128 Mb of memory Disk storage requirements are minimal In addition to memory and disk storage the operating system needs A compact disk for loading ConneXtions software A 3Com Network Interface Card for connecting to the NBX LAN 10BASE T or 100BASE T A 3Com Network Interface Card for connecting to a separate firewall or router optional The Call Processor coordinates its activiti...

Page 418: ...all ConneXtions on the laptop at each site Preparing for Installation Before you install a ConneXtions H 323 Gateway Assemble system information Check for the G 723 convertor optional Verify and install the NT Service Pack Service Pack 4 if required Assemble permissions licenses and notifications Do not uninstall the current version You would remove the current settings Assembling System Informati...

Page 419: ...t Windows NT Diagnostics and click the Version tab 3 Verify that the NT version is 4 0 with Service Pack 4 or later If it is not download the latest version from the Microsoft web site Configuring Licenses To configure licenses you must enter system information such as the number of H 323 ports that you want to install You can find this information through the NBX NetSet utility You can purchase l...

Page 420: ...s a Return to the NBX NetSet Main Menu window b Click Operations c Click the Licenses tab d Record the number of licenses for the H 323 Gateway e Click Add License f Enter the License Key must be purchased to unlock the license To obtain a license key contact 3Com order management or your supplier g Click OK Do NOT click Apply If you click Apply and then OK the system warns you that you have an in...

Page 421: ...rms that the NBX system is legal 3 Specify the Audio Channel Format a Select first option G 711 only for uncompressed connections b Select one of the other two options to configure G 723 1 connections These options require the file msg723 acm See Verifying the G 723 Converter earlier in this appendix 4 Information Block click OK 5 Specify the number of configured H 323 ports for this ConneXtions g...

Page 422: ...o you want to interface with a Gatekeeper Click Yes if you want to use a gatekeeper Gatekeepers act as the central point for all calls within their zones and provide call control services to registered endpoints 13 If you have chosen to use a gatekeeper enter the IP address of the preferred gatekeeper This forces ConneXtions to try to use this gatekeeper first and provides a more secure option If ...

Page 423: ...nt is unavailable To maintain interoperability with multi vendor equipment which routes all calls directly using the gatekeeper To use address resolution in large multi zone configurations which have one or more gatekeepers in each zone 17 You are prompted to set the size of the log files The default value is 1 Mb ConneXtions maintains two log files named ConneXtions01 log and ConneXtions02 log Da...

Page 424: ...ched H 323 gateway H 323 gatekeepers Miscellaneous H 323 compliant end point devices such as H 323 telephones Suitably equipped personal computers An emerging class of wireless handsets The quality of H 323 calls over the Internet is determined by the quality of the connection provided by your ISP The H 323 protocol addresses these main areas Negotiated Connections Negotiated Voice Compression Sta...

Page 425: ...inherent in the way standard voice is represented The international standard for representing voice G 711 requires 64 Kb for each second of conversation NBX Business and Basic Telephones contain a digital signal processor DSP that transforms spoken voice into this form An Ethernet interface also within each telephone breaks up the 64 Kbps stream into frames adds addressing and error checking and d...

Page 426: ...ith adapters H 323 gatekeepers Wireless Handsets An emerging class of H 323 wireless handsets is being used by some large outlet stores as portable PBX telephones A ConneXtions H 323 server is well suited for use with these H 323 handsets Personal Computers Microsoft NetMeeting software supports H 323 voice connections over the Internet The personal computer must be equipped with Internet access a...

Page 427: ...though it were setting up a call through a line card However this connection actually goes to a network interface card NIC in a dedicated Windows 2000 or Windows NT system that is running the ConneXtions software The Call Processor requests an H 323 port in the ConneXtions software by sending a frame with a simulated Ethernet address that contains a requested IP address The ConneXtions gateway use...

Page 428: ...ernal Physical Connections An NBX H 323 gateway has few physical connections An installer can add an H 323 gateway to an existing NBX system by creating one physical connection on the LAN that links a network interface card in an operating system to a hub or to a switch The same connection also gives the H 323 gateway a direct connection to every other device on the near end LAN Those devices incl...

Page 429: ...y of Service Unlike switched network connections Internet voice connections consist of a sequence of numbered data packets Packet transfers across the Internet are subject to delays or loss or both If these delays are great larger than 200 ms or if the packet loss is excessive voice quality deteriorates noticeably The round trip delay is typically no greater than 400 ms You can test this by using ...

Page 430: ...y discarding the data packets they can t accommodate Resending or delaying packets is not an effective solution At the local level congestion symptoms can be subtle For example routers from different vendors can respond differently to congestion because of the way they prioritize their response to packet congestion When considering communications problems it is important to maintain reserve capaci...

Page 431: ...mples which are then forwarded to a callee at a regular rate However if some packets are too late and exceed the jitter buffer capacity those packets are lost and there are gaps in the audio Quality of Service Control NBX systems address Quality of Service QoS issues using methods that are discussed in this section Silence Suppression NBX Business and Basic Telephones generate voice frames at regu...

Page 432: ... automatically extends the jitter buffer delay to match the delay so similar packets are not lost ConneXtions can extend the jitter buffer delay up to its 200 ms limit Reconstruction NBX Business and Basic Telephones expect to receive voice packets at regular intervals but unanticipated network delays can cause lost packets and gaps in the conversation Reconstruction makes these gaps less noticeab...

Page 433: ...e these priority schemes if they are configured to prioritize H 323 packets Layer 3 NBX systems address Layer 3 priority concerns through a packet priority scheme called IP DS for differentiated services Many routers support this scheme which replaces an earlier scheme TOS which uses a 6 bit priority field within the IP header of every packet Most routers examine this field and base their pass thr...

Page 434: ...ll programming The only way to safely avoid firewall delays is to exclude outside internet access This means calls can only be made within the secure intranet In some business applications it is possible to eliminate the firewall delay by setting up a dedicated physical connection between the H 323 gateway and the router This approach which requires a second NIC in the ConneXtions PC system bypass...

Page 435: ...to the public internet Outbound Calls Most firewalls do not restrict outbound packets or IP packets that respond to outbound initiatives They are configured for unrestricted outbound packets with unrestricted reply packets They do not have to be changed to support outbound H 323 calls from an NBX system Inbound Calls Firewalls usually discriminate against incoming packets The network administrator...

Page 436: ...cessor To emulate a group of simulated line cards the gateway system must read the destination address of every frame that is presented to its Network Interface Card instead of responding to only one hard coded Ethernet address The gateway system is able to examine every Ethernet frame because its NIC does not discriminate between frames The NIC passes every frame that it sees to the software for ...

Page 437: ...d the call and click OK The caller is now ready to use NetMeeting to place an H 323 to the NBX system at the office Configure NetMeeting with the IP address of the ConneXtions gateway as the gateway in Advanced Calling options Dial the NBX extension to place the call The call passes through the Auto Attendant to your extension and forwards the call to your previously specified number After the cal...

Page 438: ... ConneXtions gateway has been tested for compatibility with PBX H 323 gateways that are licensed to use Lucent Elemedia and RADVision H 323 protocol stacks It has also been tested with these H 323 telephones Siemens HiNet LP 5100 phone application version 1 1 3 ACT Sagitta PH200 Microsoft NetMeeting version 3 0 IP Addressing The main goal of an H 323 gateway is to provide telephone like service th...

Page 439: ...respond to multiple incoming calls at the same time However since these ports are also used by the voice mail system voice mail inquiries can slow down incoming H 323 calls You may have to increase the number of voice port licenses On the NBX 100 system 3Com offers 4 license levels 4 ports 30 minutes 4 ports 4 hours 6 ports 20 hours 12 ports 80 hours On the SuperStack 3 system 3Com offers 12 24 48...

Page 440: ... dial plan The cost of an H 323 call is distance independent so you do not need to limit long distance calling for cost reasons External Call Control Users of ConneXtions equipped NBX systems can place H 323 calls to other H 323 systems anywhere in the world without having to pay long distance charges Since there are no long distance charges for H 323 calls there is no need to restrict them for co...

Page 441: ...ection problems H 323 gateway installers can conduct connection checks for Gateway Checks Network Checks Gateway Checks Gateway checks can verify that the NBX systems at each end of an H 323 connection are working properly Gateway Self Check A gateway self check is simply an H 323 call that returns to the local IP address loopback test To perform a gateway loopback test 1 Access a ConneXtions H 32...

Page 442: ...sonal computer and a specified IP router address For example you can ping your own address or the default gateway The next ping checks the connection to the IP router at the remote end of the intended H 323 connection The easiest way to initiate a ping is with a DOS ping command This command sends four pings to the specified IP address The router at that address immediately returns the ping and th...

Page 443: ...dress 5 Interpret trace results The tracert command lists every IP gateway it encounters as it tries to reach the specified destination It also includes the number of times 3 required to reach each intermediate gateway If a network connection failure occurred in route this command indicates where it occurred Because the tracert command reveals the chain of logical connections across a network it c...

Page 444: ...ing to test the connection between the operating system that runs the NBX ConneXtions H 323 Gateway and a remote IP address This end to end NetMeeting check can help to recognize firewall problems without the complexity of the NBX system and ConneXtions H 323 server To make a NetMeeting check 1 From the Start menu select Settings and then Control Panel 2 If you are using Windows NT double click Se...

Page 445: ...n My Desktop e Click Next on next two screens f Click Test g Adjust the speaker volume h Click Next i Click Test j Adjust the microphone Record Volume k Click Next l Click Finish 8 To attempt a NetMeeting call a Click the NetMeeting icon followed by the telephone icon b Enter the IP address of similar system at remote end after To c Select Network or Direct Call after using d Click Call e Confirm ...

Page 446: ...ed within the dial plan which provides a connection to an available H 323 port If a port is available not busy enter the extension and IP address from the telephone key pad Use the key to separate the four octets in the IP address and then press the key to dial now You must configure the dial plan to use ConneXtions You must have Super User Group CoS privileges to perform this test These examples ...

Page 447: ...ter the last digit In the preceding example the IP address 192 168 1 15 and the extension are presented to the device as the called party The sign also precedes the extension as shown below This allows the ConneXtions gateway to complete the IP connection before it presents the remaining digits to the remote terminal 8192 168 1 15 273 Both configurations produce the same result when dialing into a...

Page 448: ...tSet Main Menu window click Device Configuration 2 Click the Line Card Ports tab 3 Note the extension number of each listed NBX H 323 port 4 Return to the NBX NetSet Main Menu window and click System Configuration 5 Click the Speed Dials tab 6 To complete the fields a Note a speed dial number One button dialing requires system speed dial numbers 700 through 709 b In the New Number field type an H ...

Page 449: ...d confirming that it dials the specified number Entering Digits During Calls When ConneXtions dials a call it stores the dialed digits until it connects the call Then it sends those digits and any subsequent digits to the remote H 323 device if the device supports version 2 or later of the H 323 standard The behavior of ConneXtions depends on when the sign is entered during this process ConneXtion...

Page 450: ...r the Auto Attendant answers Callers cannot get an outside line through the Auto Attendant because dialing 9 normally diverts incoming calls to the name directory You can configure H 323 calls to appear to go directly to an internal extension by adding a 3 digit extension immediately after the last octet in an H 323 IP address Do not use commas spaces or hyphens between the IP address and an exten...

Page 451: ...lls to their extension go directly to their voice mailbox Note that phantom mailbox extensions cannot be used to forward calls Setting Up an H 323 Port Route After you install an H 323 line port you need to configure it To configure a H 323 line port 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the Line Card Ports tab 3 Select an H 323 port This port has the default sett...

Page 452: ...ermines who can initiate the conference call A four way conference call with three people at one NBX site and one person at the other site uses one H 323 port if it is set up from the side with three people Otherwise it needs three ports Related H 323 Documentation Here are some useful sources of information on the H 323 standard Web Sites http www packetizer com iptel h323 http www itu int itudoc...

Page 453: ...he call through an unrecognized transit network 0x03 3 No route to destination The called user cannot be reached because the network does not serve the destination 0x06 6 Channel unacceptable The last identified channel is not acceptable to the sending entity 0x07 7 Call awarded The incoming call is connected to a channel already established for similar calls e g packet mode X 25 virtual calls 0x1...

Page 454: ...le the call 0x23 35 Call queued AT T The network is not functioning Immediate redial is unlikely to be successful 0x26 38 Network out of order The network is not functioning Immediate redial is unlikely to be successful 0x29 41 Temporary failure The network is not functioning Immediate redial is unlikely to be successful 0x2A 42 Network congestion The switching equipment generating this cause is e...

Page 455: ... option not implemented 0x41 65 Capability not implemented The equipment sending this cause does not support the requested bearer capability 0x42 66 Chan not implemented The equipment sending this cause does not support the requested channel type 0x45 69 Facility not implemented The equipment sending this cause does not support the requested supplementary service 0x46 70 Only restricted digital av...

Page 456: ...ndatory IE missing The equipment sending this cause has received a message that is missing an information element that must be present in the message before that message can be processed 0x61 97 Nonexistent message The equipment sending this cause has received a message with a message type that it does not recognize either because it is an undefined message or it is defined but not implemented by ...

Page 457: ...6 102 Timer expiry A timer has expired and an associated Q 931 error handling procedure has been initiated 0x67 103 Mandatory IE length error 0x6F 111 Protocol error reports an error event only when no cause in the protocol error class applies Interworking 0x7F 127 Interworking unspecified There has been interworking with a network that does not provide cause codes for its actions Therefore the pr...

Page 458: ...458 APPENDIX B ISDN COMPLETION CAUSE CODES ...

Page 459: ...instructions differ for other DHCP servers This appendix describes only the configuration of option 184 not the installation of the Windows 2000 server or the configuration of the DHCP server software Configuring Option 184 To configure option 184 on a Windows 2000 DHCP server you Create the new option Edit the option Activate the option Creating Option 184 1 Start the DHCP Microsoft Management Co...

Page 460: ...tion name pull down list Example If you used NBX as the option name the system adds 184 NBX to the pull down list Editing Option 184 Values 1 Select the new option name from the Option name pull down list and click Edit Array The Numeric Value Array Editor dialog box appears 2 In the Data entry area of the dialog box click the Decimal radio button at the right of the word Format 3 In the Current V...

Page 461: ...ppears 3 Scroll down in the Available Options list until you find the option that you just added 184 NBX in this example 4 Enable the check box to the left of the option 5 Click OK In the right pane the option name appears in the Option Name column The Vendor column contains the word Standard The values of the individual elements that you entered appear in the Value column The values appear in hex...

Page 462: ...Server Options dialog box appears 3 Scroll down in the Available Options list until you find the option that you just added 184 NBX in this example 4 Enable the check box to the left of the option 5 Click OK In the right pane the option name appears in the Option Name column The Vendor column contains the word Standard The values of the individual elements that you entered appear in the Value colu...

Page 463: ...t access videoconferencing interactive TV and video on demand The line is split asymmetrically so that more bandwidth can be used from the telephone company to the customer downstream than from the customer to the telco upstream ATM Asynchronous Transfer Mode A cell based data transfer technique in which channel demand determines packet allocation ATM offers fast packet technology real time demand...

Page 464: ...ogether other networks of lower capacity A typical example is a Frame Relay or ATM backbone that serves a number of Ethernet LAN segments bandwidth The capacity of a connection method to carry data BRI Basic Rate Interface An ISDN standard that allows two circuit switched B bearer channels of 64 Kbit s each plus one D data channel at 16 Kbit s for a total of 144 Kbit s to be carried over a single ...

Page 465: ...ecified group of telephones All telephones ring at the same time See also hunt groups call park A feature that places a call in a holding pattern and makes it available for others to pick up from any telephone on the system call permissions Restrictions that an administrator establishes to control the types of calls that users can place from their telephones Can be based on time of day call pickup...

Page 466: ...image data Most codecs include the functions of A D and D A conversion as well as compression and decompression COder DECoder A hardware circuit that converts analog audio or video signals into digital code and vice versa using techniques such as pulse code modulation and delta modulation A CODEC is an A D and D A converter collapsed backbone Network architecture in which the backplane of a device...

Page 467: ...uter Telephony Integration A generic name for the technology that connects computers and telephone systems through software applications data compression A method of reducing the amount of data to be transmitted by reducing the number of bits needed to represent the information delayed ringing Prevents a telephone on a shared line from ringing until the incoming call has rung on other telephones a...

Page 468: ...ntify the button that was pressed E911 Enhanced 911 The addition of two features to the standard 911 service one is ANI Automatic Number Identification to identify the person associated with the calling telephone and the other is ALI Automatic Location Identification to identify the physical location of the calling telephone encapsulation The process of sending data encoded in one protocol format ...

Page 469: ...ork frame A structured group of bits sent over a link A frame can contain control addressing error detection and error correction information The term is often used synonymously with the term packet frame relay A packet switching wide area technology for interconnecting LANs at high speeds gateway A network device that provides a means for network traffic to pass from one topology protocol or arch...

Page 470: ...swers hybrid mode A PBX operating mode in which some outside lines are grouped together in pools while other lines are assigned directly to buttons on telephones Users access outside lines by dialing a pool access code See also key mode IEEE Institute of Electrical and Electronic Engineers A U S publishing and standards organization responsible for many LAN standards such as the 802 series IEEE 80...

Page 471: ...delta channel for control signals to the telephone company computer ITU International Telecommunication Union An international standards organization for telecommunications jitter The variation in latency waiting time for different packets on the network For real time data such as voice transmission jitter must be kept to a minimum key mode A telephone system operating model in which each telephon...

Page 472: ... in the circuitry of a device to identify it on a LAN Also known as a hardware address or an Ethernet address managed hub A network device in which each port on the hub can be configured monitored and enabled or disabled by a network administrator from a hub management console or utility tied into an SNMP Signaling Network Management Protocol platform Hub management can also include gathering info...

Page 473: ...eloped by Novell NetWare is based on the SPX IPX networking protocols network collisions Result of two stations simultaneously attempting to use a shared transmission medium See collision network congestion Result of increased network utilization Creates traffic bottlenecks on a LAN segment See congestion network layer Layer 3 in the OSI model responsible for the routing and relaying through one o...

Page 474: ... of a voice mail message The user can retrieve the messages remotely on hook The state of a telephone line that can receive an incoming call OSI model A conceptual model of hardware and software layers that define when how and in what order data can be transmitted on a network The OSI Model defines seven layers out of band signaling An extra signal transmitted with the information signal to monito...

Page 475: ... call accounting PCS Personal Communications Services Refers to a variety of wireless services emerging after the U S Government auctioned commercial licenses in late 1994 and early 1995 phantom mailbox A user profile that uses a telephone number with no associated telephone Messages can be sent to the phantom mailbox from within the voice mail system The Auto Attendant can route messages to the p...

Page 476: ...wiring inside a building Typically found in telephone wiring closets Q 921 931 ITU TS Q Series Recommendations describing Lap D the Layer 2 protocol for an ISDN D channel See OSI model reconfiguration The process of physically altering the location or functionality of network or system elements Automatic configuration describes the way sophisticated networks can readjust themselves in the event of...

Page 477: ...priate path SA System Appearance screen POP A CTI term for a window that automatically opens on a user s computer when a predefined telephone event occurs For example an incoming call could generate a screen pop that lists caller ID information segment A LAN term meaning an electrically continuous piece of the bus Segments can be joined together using repeaters or bridges serial interface Hardware...

Page 478: ...en telephone systems and Windows based software A typical example is integrating Caller ID with a database on your computer that contains detailed information about potential callers When your telephone rings a window pops up on your computer with information about the caller TCP IP Transmission Control Protocol Internet Protocol The suite of protocols that define how to move information over the ...

Page 479: ...wists varied in length to reduce potential signal interference between the pairs The standard cabling used for telephone lines and Ethernet 10BASE T virtual LAN A logical rather than a physical LAN that includes workgroups drawn together for business reasons or for a particular project regardless of the location of the members VPIM Voice Profile for Internet Mail A set of Internet protocols that m...

Page 480: ...480 GLOSSARY ...

Page 481: ...viewing 397 address MAC definition 472 specifying from a telephone 397 viewing in telephone diagnostics 397 administrator password 340 alarms T1 and E1 Digital Line Cards blue alarm 405 red alarm 405 yellow alarm 405 analog devices connecting 222 Analog Terminal Adapter ATA adding 224 MAC address 226 modifying 227 removing 230 status 230 Attendant Console Access buttons 197 adding 187 configuring ...

Page 482: ...dged extensions defining 157 mapped extensions report 162 modifying on the primary telephone 160 on the primary telephone 157 on the secondary telephone 158 overview 154 sample calling situations 160 sample configurations 155 BRI ST Digital Line Card BRI signaling 242 channel status 255 configuring 242 to 246 DSP Digital Signal Processor status 256 inserting caution 242 modifying 246 modifying IP ...

Page 483: ...address of line card port 211 216 overview 414 software 418 conventions notice icons About This Guide 16 cordless telephones 222 CoS Class of Service speed dial numbers 339 user settings 327 CPE Customer Premises Equipment definition 467 creating the dial plan configuration file 44 CSU Channel Service Unit definition 467 CTI Computer Telephony Integration definition 467 D database operations backi...

Page 484: ...al E1 269 span parameters 269 status lights LEDs 266 status lights and alarms 406 Digital Line Cards T1 channel status 317 DSP Digital Signal Processor status 318 modifying name and type 303 modifying span 305 partial T1 310 span parameters 306 status lights LEDs 302 status lights and alarms 406 Direct Dialing Inward DDI services dial plan configuration BRI 240 dial plan configuration E1 260 Direc...

Page 485: ...ension settings dial plan 55 external extensions extension ranges 57 External Keyset Prefix dial plan 58 121 F fax machines Group 3 222 FCC rules 493 Feature buttons Attendant Console 192 telephone 173 194 198 firewalls 434 firmware NBX Business and Basic Telephones 394 Frame Relay definition 469 G Gateway IP Address 397 glare definition 469 greetings importing 358 greetings and main menu example ...

Page 486: ...hanging 338 IP multicast bins 338 IP On the Fly 330 ISDN completion cause codes table 453 ISDN PRI signaling configuring T1 Digital Line Card 296 E911 connectivity 283 J jitter buffers 432 K key mode definition 471 key pad button actions 367 Keyset mode dial plan 32 prefix 58 L labels downloading software 392 LCD display panel testing 398 Least Cost Dial Plan table 39 LEDs BRI ST Digital Line Card...

Page 487: ...al Line Card IP settings 319 T1 groups 311 modifying Automated Attendant 370 modifying dial plan 53 modifying extension lists 67 modifying system settings 337 administrator password 340 advanced regional settings 335 Auto Attendant password 341 business information 339 date and time 335 disk mirroring 341 multicast addresses 337 regional settings 334 removing a system speed dial 339 reverting to s...

Page 488: ...tomatically 381 line card port 218 telephones 154 recording time dependent greetings 362 red alarm T1 and E1 Digital Line Cards 405 redial 194 redialing dial prefix settings 55 regional settings 334 regional software installing and configuring 384 release button telephone 173 194 199 remote calls 212 removing Analog Terminal Adapter ATA 230 Attendant Console 192 BRI groups 252 BRI ST Digital Line ...

Page 489: ...46 E1 Digital Line Card 266 406 T1 Digital Line Card 302 406 submenus for greetings 366 subnet mask 330 switch hook and Flash 174 194 system button 174 system database 30 system disconnect button 368 system level operations installing licenses 383 installing software upgrades 379 managing data 380 viewing event logs 382 system mode 340 system security 340 system settings advanced regional settings...

Page 490: ...g 401 trunk to trunk call transfers 212 U unique extension ranges for VTLs 88 upgrading software 379 migrating data 381 user settings Class of Service 327 V version number software 397 voice application setup utility 371 voice mail extensions 349 incoming call behavior 349 overview 347 password 350 phantom mailboxes 323 storage space 349 transferring calls to 176 194 201 368 VPIM Voice Profile for...

Page 491: ...INDEX 491 W wall mounting telephones 142 X Xfer Vmail button 176 194 201 Y yellow alarm T1 and E1 Digital Line Cards 405 ...

Page 492: ...492 INDEX ...

Page 493: ...imal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label In the unlikely event that this equipment causes harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice is not practical it may disconnect the service first ...

Page 494: ...E A REFUND OF THE PURCHASE PRICE THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PRODUCT BETWEEN YOU AND 3Com CORPORATION 3Com AND IT SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDERSTANDING CONCERNING THE PRODUCT BETWEEN YOU AND 3Com 3Com and you the purchaser agree that the following terms and conditions sometimes referred to herein as this Agreement shall govern your purchase...

Page 495: ...ES DISTRIBUTORS DEALERS AND SUPPLIERS MAKE NO WARRANTIES EXPRESS OR IMPLIED AND TO THE EXTENT PERMITTED BY APPLICABLE LAW 3Com DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY TITLE FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT IF IMPLIED WARRANTIES MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW THEN ANY IMPLIED WARRANTIES ARE LIMITE...

Page 496: ...n connection with the third party Products and any remedies for such claim will be against the supplier of such third party Products 8 Assignment You may not assign this Agreement including the licenses granted hereby either in whole or in part whether by operation of law or otherwise without the prior written consent of 3Com Any attempt to assign your rights duties or obligations under this Agree...

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