3Com NBX 100, Administrator'S Manual

Page: 368 / 496

368 C
HAPTER
6: NBX M
ESSAGING
Name Directory When the user presses a button assigned to “Name
Directory”, they are transferred to the name directory,
which allows callers to reach a person by spelling the
person’s name. The system matches the letters entered by
the caller to a Name in the list of User Profiles. If the system
finds more than three matches, it prompts the caller to enter
more letters. When the system identifies three or fewer
matches, it allows the caller to choose from among the
matched name announcements. During a search, the
system ignores any User Profile that does not have a
recorded name announcement.
System Disconnect Allows the caller to have the system close the connection.
This feature can save time for callers who call into the
system using a calling card. By having the system disconnect
them instead of breaking the connection themselves, they
can dial other calls without re-entering all of their calling
card information. To activate System Disconnect, the user
must enter a 2-digit key sequence. You may want to make
system users aware of this sequence.
Transfer to Voice Mail Allows callers to leave a voice message for a person without
ringing that person’s telephone. Users can also call in
and listen to their voice mail from a remote location.
Exit Menu Returns the caller to the previous, parent menu. Available
only in submenus.
Prompted Transfer Instructs callers to press a button before dialing a known
extension. The prompt should include a message something
like this: “
If you know your party’s extension,
press 5, and then dial the extension.
“
Reserved in Dial Plan Interprets a specified digit as the first number of an
extension.
Single Digit Transfer Allows a caller to reach a specific destination by pressing a
specific button. For example, you could assign button
1
to a
shared line or a Hunt Group into the Sales Department. In
the menu prompt, you would record: “
To reach our
Sales Department, press 1.
” By default,
single-digit transfer can only forward to internal extension
numbers. If you want to transfer calls to an external
number, you must alter Table 2 of the dial plan (Incoming
Table) to specify the external number.
CAUTION:
Use care when allowing access to PSTN ports using Table 2, as this can
create the possibility of toll fraud.
Table 63 Button Actions (continued)
Action Description