3Com NBX 100, Administrator'S Manual

Page: 371 / 496

Auto Attendant 371
This feature restores all of these prompts and greetings at the same time.
All other user-defined prompts are unaffected.
To restore greetings, select NBX Messaging > Auto Attendant > Restore
AA Greetings . See the Help for procedures on restoring greetings.
Voice Application
Setup Utility
The Auto Attendant Voice Application Setup utility provides a series of
voice prompts to guide you in configuring your Auto Attendant. You can
access the setup utility through any NBX Business Telephone.
The Voice Application Setup utility is useful for making short-term
changes to your Auto Attendant. For example, if you must close your
office because of bad weather, you can edit the main menu and direct
callers to a message telling them that your office is closed. However, you
cannot use the Voice Application Setup to configure submenus. That
must be done using the NBX NetSet utility. See “Submenus” in this
chapter.
Although the setup utility lets you perform tasks in any sequence, 3Com
recommends this sequence when setting up the system for first time:
1 Plan the system.
2 Create profiles (phantom mailboxes and destination extensions).
3 Start the Auto Attendant Setup utility.
4 Change the Auto Attendant Setup utility password.
5 Assign actions to key pad buttons.
6 Record greetings and main menu prompts.
7 Set the greeting schedule.
8 Review and test the system.
Using the Voice Application Setup Utility
From an NBX telephone, you can use the Auto Attendant Setup Utility.
Follow these steps:
1 Lift the NBX telephone handset, and then press the MSG button to access
the Voice Mail system.
2 At the voice mail password prompt, press
*
.
3 At the voice mail extension prompt, dial
999
if you are using a 3-digit dial
plan or
9999
if you are using a 4-digit dial plan.