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System-level Troubleshooting
403
The NBX NetSet
utility is very
slow in
responding.
Your network uses a
proxy server for
Internet access.
A common networking practice is to
employ a proxy server to shield your
network from intrusion by unauthorized
users. However, communications with the
NBX NetSet utility do not need to pass
through the proxy server. To speed access
to the NBX NetSet utility, configure your
browser to access the NBX system without
going through the proxy server.
All greetings and
prompts are
missing. For
example, calling
the
Autoattendant
or a user’s
mailbox
produces silence
instead of the
expected
greetings.
The wrong message
compression format
was selected.
Prior to R1.1.0, all audio used MuLaw
compression. With R1.1.0, audio, that is,
any prompt, message, or greeting, was
recorded using ADPCM compression. If
you are running R1.1.0 or higher, you
must leave the compression format set to
ADPCM. The ability to select the format
allows you to migrate existing data into an
older database for backwards
compatibility.
For instructions on how to change the
voice mail compression format, see “NBX
Voice Mail” in Chapter 6.
Caller ID
information is
not appearing
when an outside
call arrives.
Your local telephone
company is not
providing Caller ID
service to you.
Caller ID is typically an optional service
which you must order from your
telephone company.
You may be able to see caller ID by
number or by name (or both) depending
on the service your telephone company
provides.
You are answering
the telephone before
the Caller ID
information is fully
received.
Caller ID information does not appear
immediately. It usually appears between
the first and second rings. If you answer
the call too quickly, the information is
never received. If you transfer the call, the
person you transfer the call to sees your
ID instead of the ID of the original caller.
Table 73
Troubleshooting Actions (continued)
Symptom
Possible Cause
Suggested Action
Summary of Contents for NBX 100
Page 14: ......
Page 18: ...18 ABOUT THIS GUIDE ...
Page 26: ...26 CHAPTER 1 INTRODUCTION ...
Page 138: ...138 CHAPTER 2 DIAL PLAN ...
Page 322: ...322 CHAPTER 3 DEVICE CONFIGURATION ...
Page 328: ...328 CHAPTER 4 USER CONFIGURATION ...
Page 412: ...412 CHAPTER 10 TROUBLESHOOTING ...
Page 458: ...458 APPENDIX B ISDN COMPLETION CAUSE CODES ...
Page 480: ...480 GLOSSARY ...
Page 492: ...492 INDEX ...