3Com 3C10402B, Administrator'S Manual

Page: 221 / 582

Auto Attendant 221
Restoring Auto Attendant Greetings
You can restore the greetings to their default values:
■
aamenu.wav and aamenu2.wav prompts
■
System-wide Morning, Afternoon and Evening greetings
This feature restores all of these prompts and greetings at the same time.
No other user-defined prompt is affected.
To restore greetings, select NBX Messaging > Auto Attendant and then
click Restore-AA-Greetings .
Voice Application
Setup Utility
The Auto Attendant Voice Application Setup utility provides a series of
voice prompts to guide you in configuring your Auto Attendant. You can
access the setup utility through any 3Com Business Telephone.
The Voice Application Setup utility is useful for making short-term
changes to your Auto Attendant. For example, if you must close your
office because of bad weather, you can edit the main menu and direct
callers to a message telling them that your office is closed. However, you
cannot use the Voice Application Setup to configure submenus. That
must be done using the NBX NetSet utility. See
“Submenus” on
page 212 .
Although the setup utility lets you perform tasks in any sequence, 3Com
recommends this sequence when setting up the system for first time:
1 Plan the system.
2 Create profiles (phantom mailboxes and destination extensions).
3 Start the Auto Attendant Setup utility.
4 Change the Auto Attendant Setup utility password.
5 Assign actions to key pad buttons.
6 Record greetings and main menu prompts.
7 Set the greeting schedule.
8 Review and test the system.