3Com 3C10402B, Administrator'S Manual

Page: 199 / 582

NBX Voice Mail 199
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User Usage
Voice Mail Extensions The number of voice mail ports on your system determines the number of
voice mail sessions that can take place at one time. The default system
includes 4 voice mail ports. You can purchase a license for additional
capacity. Each voice mail port has an extension number. See
“Extension
Settings Overview” on page 282 for more information.
Voice Mail Passwords To retrieve voice messages, a telephone user must log on using the
extension number and password. The password, a 4-digit to 10-digit
number, allows access to Personal Settings in the NBX NetSet utility and
to voice mail from the telephone. The telephone user can change the
password from the telephone or by logging in to the NBX NetSet utility
The administrator can reset a user password to the user’s extension
number. See
“Password Administration” on page 80 for information
about Security features.
For more information about the menus and features available to
telephone users, see the
NBX Telephone Guide and the NBX NetSet utility
User Help.
IMAP for Integrated
Voice Mail
NBX Voice Mail uses an Internet Message Access Protocol (IMAP) server,
which enables telephone users to access and manage their voice
messages through any IMAP-compliant e-mail client. As the system
administrator, you might need to help telephone users to configure
e-mail clients.
Voice mail messages can be sent as mail messages with.WAV file
attachments. You double-click an attachment to activate the computer’s
media player, and the voice message plays through the speakers or
earphones on your computer. After you listen to a message, it loses its
“new” status, but it remains on the server until you delete it using the
IMAP e-mail client, the telephone, or the Personal Settings window in the
NBX NetSet utility, or until the system deletes it when it is older than the
system limit (after a warning message). The computer used to receive
messages must support multimedia.
You cannot compose new voice mail messages through your IMAP e-mail
client. You must use your telephone.