3Com 3C10402B, Administrator'S Manual

Page: 143 / 582

ACD Considerations 143
Streaming ACD Data
Through a TCP Socket
You can use the NBX NetSet utility to enable one TCP port to stream ACD
data from the system to an external device for further analysis. (The NBX
ACD Desktop Statistics Application from 3Com provides the client-side
support for this data streaming. See your authorized reseller for details.)
NBX 100 systems do not support streaming ACD data.
Any number of ACD groups can share this port. The data can be enclosed
in XML tags to facilitate parsing at the client side or, alternatively, can be
streamed in pure text or ASCII format as name value pairs. This data
stream contains detailed data for all of the ACD groups and their agents.
ACD Considerations
Make sure you are aware of these restrictions before you configure ACD
operations on your site.
■
Hardware Limits for ACD Groups
■
ACD Operations With Call Detail Reports (CDR)
■
Display Data
■
Voice Mail Port Usage
Hardware Limits for
ACD Groups
Table 28 lists the limits on the number of ACD groups for each hardware
platform:
ACD Operations With
Call Detail Reports
(CDR)
The Call Detail Reports application creates a Microsoft Access database
for the data that it extracts from the system. This database has only one
table, and all data is put into this table.
For ACD calls, the CDR application puts all call data into a new, second
table. The fields in this table differ from the other table and, therefore,
provide more details about the ACD calls.
Table 28 ACD Group Limits
Systems Limit
■
V3001R (128 MB)
■
V3000 (128 MB)
■
NBX 100V5000
Up to 48 concurrent ACD groups
■
V3001R (640 MB)
■
V3000 (640 MB)
■
V5000
Up to 100 concurrent ACD groups