3Com 3C10402B, Administrator'S Manual

Page: 212 / 582

212 C
HAPTER
9: NBX M
ESSAGING
To create a main menu, click NBX Messaging > Auto Attendant, click a
specific Auto Attendant extension, and then click the Menu Tree tab. To
create or import voice prompts, click
NBX Messaging > Auto Attendant,
click a specific Auto Attendant extension, and then click the Prompt tab.
See the online Help for procedures to create menus and prompts.
Submenus An Auto Attendant main menu can branch to submenus to
keep the main menu brief, and to give the caller a variety of choices. Each
submenu has a prompt that informs the caller of the option that each key
pad button provides.
If you have a large organization, the caller might have to enter several
digits and listen to several submenus before reaching the person or
department. For example, the caller might hear:
”
To reach our Sales Department, press 1. For Technical
Support, press 2...
”
The caller selects option 1 for sales and hears:
”
For European Sales, press 1. For North American sales, press
2.
”
The caller requires North American sales, presses 2, and is connected to a
sales hunt group.
To configure submenus, click NBX Messaging > Auto Attendant, click a
specific Auto Attendant extension, and then click the Menu Tree tab. See
the online Help for procedures to set up submenus.
For an example that uses submenus, see “Three Greetings, a Main Menu,
and a Submenu” in the next section.
T/O A menu time-out action; transfers to the extension specified in the menu
tree for the Auto Attendant, usually the extension of the receptionist’s
telephone. The default extension is:
V3001R, V3000, and V5000 systems: 1000
NBX 100 systems: 100
NOTE : Always configure a timeout action for an Auto Attendant top
level menu. The system will disconnect a call if the call times out and
there is no valid action defined.
Table 41 Auto Attendant Default Configuration (continued)
Button Action