3Com 3C10402B, Administrator'S Manual

Page: 209 / 582

Auto Attendant 209
After you add or modify an Auto Attendant, you can configure the
following features:
■
Play/Record Extension
■
Time-dependent Greetings
■
Prompt Menus
■
Auto Attendant Buttons
Play/Record Extension
The Play/Record Extension identifies the telephone on which you can
work interactively with the NBX NetSet utility to record and listen to Auto
Attendant prompts. Typically, this is the extension of the person who
configures and administers the Auto Attendant. An Auto Attendant
prompt is an audio file (.WAV) that is associated with a specific Auto
Attendant. It describes the actions a caller can take.
When you click the button in the NBX NetSet utility to record or play a
prompt, the extension rings. When you answer it, you either hear the
prompt you selected to play or you are prompted to record a prompt.
You cannot customize any greetings or prompts until you specify this
extension.
To specify a play/record extension, click these links:
■
NBX Messaging > Auto Attendant.
■
NBX Messaging > Auto Attendant and then click the System Wide
Greetings tab.
■
NBX Messaging > Auto Attendant, a specific extension, and then click
the Prompt or TD Greetings tab.
Use System-wide
Greetings checkbox Enable this checkbox so that the system uses all three
system-wide greetings (Morning, Afternoon and Evening) by
default. To enable or disable individual system-wide
greetings for a particular Auto Attendant, click
NBX
Messaging > Auto Attendant , click a specific extension, and
then click the TD Greetings tab.
Table 40 Add Auto Attendant Menu Fields (continued)
Field Purpose