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E. CUSTOMER SUPPORT
This appendix offers technical and sales assistance information for this product,
warranty information, and necessary information for the return of a Ziatech product.
TECHNICAL/SALES ASSISTANCE
If you have a technical question, please call Ziatech's Customer Support Service at the
number below, or e-mail our technical support team at
.
Ziatech also maintains an FTP site located at
ftp://ziatech.com/Tech_support
.
If you have a sales question, please contact your local Ziatech Sales Representative or
the Regional Sales Office for your area. Address, telephone and FAX numbers, and
additional information are available at Ziatech's website, located at
http://www.ziatech.com
.
Corporate Headquarters
1050 Southwood Drive
San Luis Obispo, CA 93401 USA
Tel (805) 541-0488
FAX (805) 541-5088
RELIABILITY
Ziatech takes extra care in the design of the product in order to ensure reliability. The
product was designed in top-down fashion, using the latest in hardware and software
design techniques, so that unwanted side effects and unclean interactions between
parts of the system are eliminated. Each product has an identification number. Ziatech
maintains a lifetime data base on each board and the components used. Any negative
trends in reliability are spotted and Ziatech's suppliers are informed and/or changed.
RETURNING FOR SERVICE
Before returning any of Ziatech's products, you must phone Ziatech at (805) 541-0488
and obtain a Return Material Authorization (RMA) number. Please supply the following
information to Ziatech in order to receive an RMA number:
•
Your company name and address for invoice
•
Your shipping address and phone number
•
The product I.D. number
•
The name of a technically qualified individual at your company familiar with the
mode of failure
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com