Configuring Advanced Features
569
ACD enables the use of IP phones in a call-center role by automatically distributing incoming
calls to available users, or agents. ACD depends on support from a SIP server. ACD is disabled
on the IP phone by default. You need to enable it on a per-line basis before logging into the
ACD system.
After the IP phone user logs into the ACD system, the server monitors the IP phone status and
then decides whether to assign an incoming call to the user’s IP phone. When the IP phone
status is changed to unavailable, the server stops distributing calls to the IP phone. The IP phone
will remain in the unavailable status until the user manually changes the IP phone status or the
ACD auto available timer (if configured) expires. How long the IP phone remains unavailable is
configurable by the auto available timer. When the timer expires, the IP phone status is
automatically changed to available. ACD auto available timer feature depends on support from
a SIP server.
You can configure an ACD DSS key for the user to log into the ACD system. The ACD DSS key on
the IP phone indicates the ACD status. ACD DSS key is not applicable to SIP-T19(P) E2 IP phones.
Procedure
ACD can be configured using the following methods.
Central Provisioning
(Configuration Files)
<MAC>.cfg
Configure ACD feature on a per-line
basis.
Parameters:
account.X.acd.enable
account.X.acd.available
account.X.subscribe_acd_expires
<y0000000000xx>.cfg
Configure ACD auto available.
Parameters:
acd.enable
acd.auto_available_timer
Assign an ACD DSS key.
Parameters:
linekey.X.type/
expansion_module.X.key.Y.type
linekey.X.label/
expansion_module.X.key.Y.label
linekey.X.shortlabel
Web User Interface
Configure ACD auto available.
Navigate to
:
http://<phoneIPAddress>/servlet?p
=features-acd&q=load
Содержание SIP-T19 E2 T4 Series
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Страница 887: ...Troubleshooting 865 The phone begins rebooting Any reboot of the phone may take a few minutes ...