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Troubleshooting 8-21
If the media jam was only in the multipurpose feeder or a paper cassette and the error
message does not disappear, open and close the top cover and multipurpose feeder
again.
Calling for Technical Support
If you encounter problems that cannot be resolved by following the procedures in this
chapter, you may call XANTÉ’s Technical Support at 800-926-8393 (US and Canada)
from 7 a.m. until 6 p.m. Central Standard Time (CST) Monday through Friday. From
other areas, call your XANTÉ vendor.
Depending on your service agreement, there may be a charge for Technical Support.
To assist our technicians in serving you more effectively, please have the following
information available when calling for Technical Support.
Troubleshooting Information
•
A start-up page from the printer
•
Printer model and serial number (on the XANTÉ sticker on the back of the
printer)
•
Printer ROM version (Press the On Line key for 5 seconds; the version
appears in the window.)
•
Your computer type and operating system (version number)
•
Configuration menu settings for your printer interface
•
Amount of printer memory (shown on start-up page)
•
Applications (including version numbers) you are using
•
Full description of the problem
•
List of error or status messages if applicable
You can email questions to [email protected]. Include your name, your company name,
and the troubleshooting information listed earlier in this section. Indicate whether
you wish the response to be faxed or emailed and include the appropriate number or
address.
Содержание FilmMaker 4
Страница 16: ...xvi...
Страница 36: ...1 20 Introduction and Installationbb...
Страница 196: ...3 84 PC Setup...
Страница 244: ...6 12 Maintenance and Specifications...
Страница 292: ...G 12 Glossary...
Страница 310: ...I 18 Index...