APPENDIX D: REGULATORY AND WARRANTY INFORMATION
99
MY CLOUD USER MANUAL
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any
problem, please give us an opportunity to address it before returning this Product. Most technical support
questions can be answered through our knowledge base or e-mail support service at http://support.wd.com. If
the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the
front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the
Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our
product support Web site at http://support.wd.com for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued)
will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim
under this warranty, WD or the dealer from whom you originally purchased the Product determines that your
claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or
better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a
claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and
remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer
Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial number required) via
http://support.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
Phone: 949-672-7000
E-mail: [email protected]
