THE DASHBOARD AT A GLANCE
37
MY CLOUD USER MANUAL
Obtaining Customer Support
To open the Support page:
1. Click the
Help
icon
at the top right of each page to display the Help menu.
2. Click
Support
to display the following page:
If a problem occurs with the My Cloud device, WD Customer Support will need information
about your device to troubleshoot and determine the best solution. There are two ways in
which you can get your device info and request support:
Run a system report and send it to WD automatically.
Create a system report manually and send it to WD.
Requesting Automatic Support
Note: To use this feature, make sure to disable any pop-up blockers.
In the Request Automated Customer Support section:
1. Click the
Attach my device’s diagnostic report and request support
check box if you
want to send a diagnostic report and request automated support.
Note: You must click this checkbox to activate the
Request Support
button.
2. If you want to review WD's privacy policy, click the
Privacy Policy
link.
3. Click
Request Support
to display the WD Support web page.
4. Complete and send the request.
