APPENDIX C: TROUBLESHOOTING
93
MY CLOUD USER MANUAL
Setup or WD SmartWare is unable to detect a My Cloud device.
If Setup or WD SmartWare is unable to detect a My Cloud device, then certain network
protocols may be blocked on the network or the computer. In those cases, the My Cloud
device is available through a direct IP or network name connection. For example, you can
open the My Cloud dashboard using
http://
<device IP address>
/ or
http://wdmycloud/.
If the computer is on a wireless network, connect using an a Ethernet cable and try
again.
Temporarily disable any computer firewalls or security software and retry.
Check your local router for any firewalls or security software. If present, please check
your router documentation on temporarily disabling the software or configuring the
software to allow UPnP or UDP traffic.
Important: Disabling your firewalls or security software may leave you
vulnerable to security threats on your computer. Remember to
restore your firewall/security settings after you perform the above
steps.
