Western Digital My Cloud Скачать руководство пользователя страница 93

Страница: 93 / 106

APPENDIX C: TROUBLESHOOTING

MY CLOUD USER MANUAL

Resetting with Power Off

At the same time as you plug power into the My Cloud device, press the

Reset

button and

hold for about 40 seconds. The device undergoes a system restore and powers on.

Specific Problems and Corrective Actions

The following contains specific problems that may arise during the use of the
My Cloud device. Possible solutions are listed for each problem.

LEDs do not light up.



Make sure the power cord is connected correctly.



Make sure that the wall outlet has power. Test it by plugging in another device.

The My Cloud Device’s front panel light is red and the unit's Network Adapter
LEDs do not light.

1. Confirm the network cable is properly connected to the My Cloud device and the

network switch or router.

2. Make sure the network switch or router has power.
3. Use a different network cable and port on the network switch or router. Temporarily

swapping the My Cloud device's cable port with a working network device may identify
any failing cables and ports.

Содержание My Cloud

Страница 1: ...My Cloud User Manual WD My Cloud Personal Cloud Storage User Manual For use with My Cloud devices on firmware 02 xx xx...

Страница 2: ...covery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with othe...

Страница 3: ...9 Handling Precautions 9 3 Getting Started 10 Preparing Your Device for Use 10 Setting Up Your Device 11 Accessing Content 17 Getting to the Public Share 19 4 Backing Up and Retrieving Files 21 Synchr...

Страница 4: ...oud Access for a User 49 Mobilizing Your Files with the My Cloud Mobile App 51 The Pathway to Your Personal Cloud 52 Accessing Your Personal Cloud on the Web 52 9 Configuring Settings 54 General 54 Ne...

Страница 5: ...ud Device URLs and Names 87 87 14 Appendix B Specifications 88 15 Appendix C Troubleshooting 90 First Steps Checklist 90 Resetting the My Cloud Device 90 Specific Problems and Corrective Actions 91 16...

Страница 6: ...the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension c...

Страница 7: ...roduct Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the bottom of the devi...

Страница 8: ...n Store and organize all your family s photos videos music and important documents in one secure place on your home network Access from anywhere Enjoy your personal cloud no matter where you are from...

Страница 9: ...l Guide Add an extra layer of protection for your files You can automatically make a second copy or safepoint of your personal cloud on another NAS device or a Windows PC on your LAN or on a USB devic...

Страница 10: ...ported Windows and Mac computers Firefox 29 and later on supported Windows and Mac computers Google Chrome 31 and later on supported Windows and Mac computers Local Network Router switch Gigabit is re...

Страница 11: ...MY CLOUD USER MANUAL Product Components My Cloud Front View My Cloud Back View Power LED Kensington Security Slot USB 3 0 port External DC In Power port Ethernet Activity LED Ethernet Link LED Reset b...

Страница 12: ...on security cable Visit http www kensington com for more information State Color Appearance State Description Power Off None Indicates the device is unplugged Powering Up Blue Blinking Displays when y...

Страница 13: ...g Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the device Observe the following precau...

Страница 14: ...take in order to get your device up and running Follow the steps outlined below to prepare your device for use Physically Connecting Your Device Follow the steps below to connect the My Cloud device...

Страница 15: ...for your device you can still Configure the device using the My Cloud device s dashboard See The Dashboard At a Glance on page 30 Back up files using Windows 8 File History Windows 7 Backup and Restor...

Страница 16: ...f your device is not detected follow the on screen directions In a few seconds the Set up cloud access screen appears 3 Fill in the required information to create your My Cloud com account and click N...

Страница 17: ...il message and follow the instructions for creating a password for your My Cloud com account 5 Enter your password confirm it and click Create password When your account has successfully been created...

Страница 18: ...the My Cloud account password you just created The following screen appears so you can download the WD Sync software 7 On the WD Sync Welcome screen click Download WD Sync WD Sync begins to install 8...

Страница 19: ...My Cloud drive 10 Select the folders on your computer that you want to sync with your My Cloud device and click Next 11 WD Sync setup is complete Click Close to exit WD Sync setup For more information...

Страница 20: ...mes on page 87 Then click Enter The Choose your language screen appears 2 From the drop down list select the language you d like to use for the user interface Click the WD End User License Agreement l...

Страница 21: ...st check box To register your product click the second check box To participate in the Product Improvement Program click the third check box The screen also provides three links to important processes...

Страница 22: ...red Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Mac OS X 1 In a Finder window click the My Cloud device see Appe...

Страница 23: ...the procedures described below Using Windows 8 1 Physically connect the device to your network see Physically Connecting Your Device on page 10 2 On the task bar at the bottom of the screen click the...

Страница 24: ...in the future 1 In Windows Explorer under Network click WDMYCLOUD 2 Right click the Public folder and select Map Network Drive from the menu 3 Select an available letter from the Drive drop down list...

Страница 25: ...upload files from your computer to your new personal cloud MyCloud com account and to keep your most important files automatically synchronized across your computers You can download and install WD Sy...

Страница 26: ...etwork attached drive WDSync WD Sync for device admin users named admin network attached drive your user name WD Sync for Device admin users not named admin Device nonadmin users who know and used the...

Страница 27: ...e WD Sync software provides two methods for accessing and managing sync functions The WD Sync View menu The WD Sync Setting screen Displaying the WD Sync View Menu The WD Sync View menu provides acces...

Страница 28: ...rted WD drives and the cloud via Dropbox Note WD SmartWare Pro software is a free upgrade providing you with three licenses for your household My Cloud users will initially download the standard versi...

Страница 29: ...eated and click OK 7 Enter the username and password for the My Cloud device See Creating a User on page 42 8 Make sure the backup destination is correct and click Next 9 When prompted for the content...

Страница 30: ...ur computer You can also specify the maximum amount of space you d like to use on your Time Machine to back up your files Setting Time Machine To set up Time Machine to back up files to your My Cloud...

Страница 31: ...how Time Machine status in the menu bar check box This menu enables you to start a backup enter Time Machine to restore files or open the Time Machine Preferences page 4 Slide the Time Machine button...

Страница 32: ...To fix the problem resume backing up by re selecting the device in the Time Machine Preferences page To see information such as available capacity and the date and time of the oldest latest and next b...

Страница 33: ...ottom right of the page to browse through all the backups Time Machine has created 4 Select the item you want to restore and click the Restore button at the bottom right to display the Copy message 5...

Страница 34: ...address as the URL 2 Press Enter WD Quick View icon 1 Left or right click the WD Quick View icon 2 Select your My Cloud device and then Dashboard WD SmartWare 1 On the WD SmartWare Home page select y...

Страница 35: ...status of the device s main functions and links for updating settings in the body of the page Mobile devices 1 Open a browser 2 In the Address bar enter http the device name default name WDMyCloud or...

Страница 36: ...rently logged into the My Cloud device You can also shut down reboot or log out from the My Cloud device Icon Name Actions Home Provides a snapshot of the My Cloud device s status capacity current fir...

Страница 37: ...tasks Capacity The Capacity panel displays the total amount of free storage left on your My Cloud device and a list of the storage used by videos photos music tracks and other Settings Configure adva...

Страница 38: ...oaded on your My Cloud device 1 To see whether an updated version of the firmware is available click the arrow in the lower right of the Firmware panel To return to the Home page click OK 2 If new fir...

Страница 39: ...umber of cloud devices currently registered to the My Cloud device remotely It enables you to generate an activation code that you need when setting up a mobile device for cloud access 1 To add a mobi...

Страница 40: ...of the panel The Add User dialog box displays 2 Enter the required information and click Save Apps The Apps panel displays the number of applications that have are installed on the My Cloud device 1 T...

Страница 41: ...st support Run a system report and send it to WD automatically Create a system report manually and send it to WD Requesting Automatic Support Note To use this feature make sure to disable any pop up b...

Страница 42: ...WD phone numbers and other contact information click the Contacts link Basic Administrative Tasks The next few chapters step you through the procedures for configuring and using the My Cloud device T...

Страница 43: ...ur specific needs as well as give other people access to your personal cloud You have the power to determine exactly what other users can access As a default the admin user name does not have a passwo...

Страница 44: ...loud your name rather than admin is listed first The admin account has a check mark beside its name 2 To view user details click a user name on the left The user s profile and share access information...

Страница 45: ...r the user 4 Click Save The Set Up Users page displays a profile of the new user who is listed on the left Note To assign a private share for the user see Making a Share Private on page 46 Changing a...

Страница 46: ...panels display 2 Modify the settings as desired and click Save Note If you change the user s share access level the change is saved automatically Removing a User You can delete all users except the a...

Страница 47: ...avigation panel displays a list of shares on the My Cloud device and enables the administrator to manage shares and user access Viewing a List of Shares 1 Click the Shares icon on the navigation bar t...

Страница 48: ...re when Public Access is OFF Creating a New Share You can create a share and designate it as public or private For example if the share contains financial information you may want to make the share pr...

Страница 49: ...c Access button to OFF 3 For each user listed in the User Access section select the level of access by clicking the appropriate icon for the share Read Write Read Only or Deny Access Share Name Assign...

Страница 50: ...e share if prompted for a user name and password enter those associated with your user account 4 For a private share if the user s name and password are the same as for logging into the computer a use...

Страница 51: ...cate your My Cloud device under the Shared heading in the side bar If presented with an authorization page select Guest and then click Connect 2 Click the device to display the Public share and any pr...

Страница 52: ...tion for your data Keep your videos music photos and files safe at home and always with you This chapter explains how to set up the My Cloud device for remote access and describes some of the ways you...

Страница 53: ...clicking the appropriate icon in the MyCloud com account for username section of the Configure Access page Note You can also delete it 2 If the user does not have a MyCloud com login a Click Sign Up t...

Страница 54: ...now has access along with the activation code and expiration date of each The device is labeled New Unregistered Device for now Mobilizing Your Files with the My Cloud Mobile App The My Cloud mobile...

Страница 55: ...e remote access to your My Cloud personal cloud Once you log in the My Cloud device displays your remote folders that are available on your Mac or Windows computer Accessing Your Personal Cloud on the...

Страница 56: ...folders Move files and folders Rename files and folders Delete files and folders Download files and folders Share files and folders Sharing Your Files Remotely You can easily share files remotely wit...

Страница 57: ...eneral Use the General page to view and modify the device name and description select the language in which the user interface should display enable or disable cloud access set energy usage settings a...

Страница 58: ...y default You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter th...

Страница 59: ...status of the remote access connection to the My Cloud device 3 Toggle the USB Content Availability switch to enable ON or disable OFF remote access of your USB content plugged into the My Cloud devic...

Страница 60: ...he Connection Status says Connected Relay you can improve performance by enabling port forwarding on your My Cloud device For more information about connection options see Mobilizing Your Files with t...

Страница 61: ...Machine Settings dialog box 2 From the Select a Share drop down list select to back up all of the data on the Mac or select a specific share to back up 3 Use the slider to indicate the Maximum Size o...

Страница 62: ...he following information Important Once your Time Machine begins to back up your files to a selected share we recommend that you continue to back up to that same share Switching shares generates a new...

Страница 63: ...s settings For details on changing the network mode see Changing Network Mode from DHCP to Static on page 61 FTP Access File Transfer Protocol enables the transfer of data from one computer to another...

Страница 64: ...etwork Mode option click Static The LAN Setup Wizard dialog box displays 2 Click Next to display the Static Network Mode dialog box and continue with the change 3 In the Step 1 LAN IP Settings dialog...

Страница 65: ...workgroup name can easily exchange information through the network A workgroup does not require a central server To name or rename a workgroup 1 Enter a name for the workgroup no spaces allowed 2 Clic...

Страница 66: ...ion bar click Settings and then click Media in the left panel Note DLNA and ITunes only works on your network 2 For instructions on entering media settings on this page and then displaying or streamin...

Страница 67: ...device The short test checks the device for major performance problems The result of a short drive test is a pass or fail evaluation of the drive s condition The short drive test can take several minu...

Страница 68: ...remains untouched and intact Note You can also do a system restore physically See Resetting the My Cloud Device on page 90 Quick Restore Reverts all settings to their factory default values deletes d...

Страница 69: ...ion of the Utilities page discussed below WD Quick View icon see Utilities on page 64 By selecting Reboot from the User menu on the dashboard See Information Icons on page 32 If you are unable to shut...

Страница 70: ...My Cloud device To log out of the device 1 Click Logout 2 The login screen will appear Import Export Current Configuration Important Before doing a factory restore or a system update you may choose t...

Страница 71: ...ons such as over temperature or hard drive volume and network status Notifications display in a pop up panel and are available by email depending on how your device is configured Notifications are cat...

Страница 72: ...the severity of notifications to email 3 Click New Email 4 Enter the email address of a recipient and then click Save 5 Optional Add up to five email addresses by repeating steps 3 and 4 as needed 6...

Страница 73: ...able software updates and install them automatically This is the easiest way of ensuring the My Cloud firmware is current Note After a firmware update installs the My Cloud device reboots Since a rebo...

Страница 74: ...ter version of My Cloud firmware than your current version is available select the My Cloud and click the Current Firmware link to go to the product update page 3 Click the Download button 4 Download...

Страница 75: ...y Cloud system Backups can be created or run on a schedule you define They include a record of users data and shares on your device any backups created using WD SmartWare Apple Time Machine Windows 7...

Страница 76: ...les you have stored on your My Cloud device For a given amount of total data fewer larger files replicate quicker than many smaller files Other factors such as what processes are running on the My Clo...

Страница 77: ...you have stored on your My Cloud device For a given amount of total data fewer larger files replicate quicker than many smaller files Other factors such as what processes are running on the My Cloud...

Страница 78: ...l backup jobs Note The time it takes to create a backup varies based on the speed of your network and the number and size of files you have stored on your My Cloud device For a given amount of total d...

Страница 79: ...t pane select the type of backup you want to update 3 In the list of backup jobs click Start Backup next to the desired job An updating message displays Recovering a Backup The Recover section enables...

Страница 80: ...will open 4 Click Recover 5 At the Backup Recovery confirmation dialog box click OK Deleting a Backup 1 On the navigation bar select Backups to display the Backup page 2 In the left pane select the t...

Страница 81: ...Xbox 360 or PlayStation 3 WD TV Live HD media player DLNA 1 5 Digital Media players and other PCs on your home network Visit http www dlna org for further information on DLNA TwonkyMedia Overview The...

Страница 82: ...P4A and WAV Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Storage You can access and store media cont...

Страница 83: ...ubfolder from a DLNA client with upload capability Go to the Twonky configuration site NAS_IP 9000 to aggregate content from all NAS devices with DLNA capability on your network to the mirrored folder...

Страница 84: ...building take place automatically You only need to use the buttons if you are having a problem Only the file types listed on page page 80 are supported and will be counted Rescan The My Cloud device s...

Страница 85: ...11 comes with Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 WD TV Live Live Plus HD Media Players XBox 360 PlayStation 3 Other DLNA compatible media players Blu Ray players...

Страница 86: ...to your player s user guide for specific instructions DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can acces...

Страница 87: ...et for backups in WD SmartWare Windows or Time Machine You can map the drive as a user share drive Windows or an alias Mac If a WD external drive has been locked when it is attached to the My Cloud de...

Страница 88: ...s can occur if the username and password of the My Cloud drive do not match the current Window s username and password information During the automatic reconnection process Windows may attempt to send...

Страница 89: ...Note If you change your device name at any time the URL also changes to the new name Device Name The device name appears in the Mac Finder and Windows Explorer If your device name is Your Windows URL...

Страница 90: ...ndows 10 Windows 8 1 and earlier Windows 7 Windows Vista Mac OS X El Capitan Mac OS X Yosemite Mac OS X Mavericks Mac OS X Mountain Lion Mac OS X Lion Browsers Internet Explorer 10 0 and later on supp...

Страница 91: ...APPENDIX B SPECIFICATIONS 89 MY CLOUD USER MANUAL Temperature Operating temperature 5 C to 35 C 41 F to 95 F Non operating temperature 20 C to 65 C 4 F to 149 F RoHs compliant Yes...

Страница 92: ...page 70 for update instructions Resetting the My Cloud Device Resetting with Power On If you have set a password or a static IP address on the My Cloud dashboard and have forgotten it pressing the res...

Страница 93: ...ach problem LEDs do not light up Make sure the power cord is connected correctly Make sure that the wall outlet has power Test it by plugging in another device The My Cloud Device s front panel light...

Страница 94: ...k My Network Places Windows XP or Network Windows Vista Windows 7 c Select wdmycloud d On the Tools menu click Map Network Drive 5 For Windows 8 and Windows 10 click the File Explorer icon and in the...

Страница 95: ...ice IP address or http wdmycloud If the computer is on a wireless network connect using an a Ethernet cable and try again Temporarily disable any computer firewalls or security software and retry Chec...

Страница 96: ...if the file is not corrupted plays on a other media players etc I am having trouble shutting down the My Cloud Device If you are unable to shut down the device using the My Cloud dashboard or the WD Q...

Страница 97: ...ce Network performance optimization guidelines for data migration Data transfer over a wireless connection between your computer and the My Cloud device will generally result in slower data transfer p...

Страница 98: ...rence to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorie...

Страница 99: ...rdless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defi...

Страница 100: ...from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 2 years in Australia and New Zealand unless otherwise required by law The term of your wa...

Страница 101: ...rn An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and i...

Страница 102: ...Name 87 Device set up 10 Device URL 87 Diagnosis 34 Disconnecting safely 94 DLNA devices 84 Drive configurations saving and importing 66 Drive status 33 E Enabling cloud access for a user 49 for the...

Страница 103: ...Cloud mobile app overview 52 My Cloud com account 49 52 login 50 MyCloud com accessing 52 N Navigating through the system 32 Network services settings 60 Network settings 59 Notifications types 67 O O...

Страница 104: ...ng 94 using dashboard 65 Specifications 88 Streaming media in iTunes 84 Support resouces 39 System diagnostics 63 T Time settings 55 Troubleshooting 90 can t shut down 94 cannot play media through dig...

Страница 105: ...hing 24 online Help 24 overview 24 WD Sync downloading 21 operating system compatibility 23 overview 21 WD Sync folder 21 Web browser compatibility 5 Windows mapping a public folder 20 Windows 7 Backu...

Страница 106: ...s of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Cloud and My Passport are registered trademarks and WD SmartWare and WD Sync are tra...

Результаты поиска

Содержание My Cloud

Отзывы:

Похожие инструкции для My Cloud

Бренды по названию

Популярные бренды

Western Digital My Cloud, Руководство пользователя

Результаты поиска

Содержание My Cloud

Отзывы:

Похожие инструкции для My Cloud

Бренды по названию

Популярные бренды