XR3D-6 Maintenance & Troubleshooting
5-12
EM-XR3D-6-001-EN.D
©2011 VOTI Inc.
Computer TROUBLESHOOTING CHART
PROBLEM
CAUSE
CORRECTIVE ACTION
No power.
Check for power on the monitor
– Green
LED illuminated.
Check the monitor VGA and USB
cables.
Contrast/intensity settings off.
Check the intensity and contrast
adjustments on the monitor. Adjust the
intensity of the monitor using the
monitor’s adjustment tool.
No image on the Monitor
No Power to monitor.
Check the power indicator light at the
monitor and check the monitor cables.
Check the monitor USB cable at the
Computer for the touch screen
functionality.
Check the monitor VGA cable at the
Computer.
Touch functionality of the monitor
not working
The monitor cables may be loose or the
monitor functionality is hung up.
Check the power indicator light at the
monitor and check the monitor cables.
Check the monitor USB cable at the
Computer for the touch screen
functionality.
Reset the TouchScreen sensitivity using
the monitor diagnostic software.
Change the monitor.
Image not aligned
or
Camera not detected
Basic settings in the configuration file
are corrupt or missing correct hardware
settings.
Open the configuration file,
BioSans.cfg
, in a text editor (for
example, Notepad). Verify the following
settings.
# Basic settings
bool useDIO = true
bool useScanner = true
bool useXray = true
bool enableLogging = true
bool useCamera = true
bool useAutomaticSmoothing =
true
Error message “Video Capture device
not found” appears after logging into
the software.
Faulty Digital Camera.
Use the software of the camera in the
VOTI_Technical_Servicing folder to test
the camera.
Check the camera connectors. Restart
the computer and take a picture.
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