Just remember to measure from the FLOOR of the ATTIC to the FLOOR of the GARAGE when ordering proper length.
Q. What happens if I order a unit and when it gets here I discover it will not fit in my attic?
A.
We will take the first unit back as long as it has not been taken out of the box. You will be charged the shipping cost
out for that unit, and be responsible for shipping that unit back to us. There could also be restocking fees and reboxing
fees etc; involved. We have to run the first unit back through quality control to insure the unit has not been damaged
during shipping etc; You will not be charged for frieght out on the new unit, and your credit card will be credited for the
difference between the two units less fees described above.
Q. I just installed the unit and it went down, but won’t go up…
(for units purchased prior to April 2019) If you are in
question about any trouble shooting, just call us at 405 516 2412 we will walk you through it.
A. There is a plastic tie strap that holds the upper limit switch BALE in place during installation. Cut the plastic tie and
remove it, and the lift should go up fine now. (this is on units purchased prior to 2019). If you bought a Wireless unit
after January 2019, there is an ON/OFF switch on the back of the remote, make sure it is in the ON position. And if you
have an older Wireless Model MOST IMPORTANT: The Versalift is designed to hold the button down or up the entire
time allowing the lift to shut itself off whether in the down position or up position. Trying to manipulate the lift by
allowing it to land on a table, or inside a pickup truck bed can have negative consequences, such as the cable running up
backwards on the cable spool. When this happens, there is a reset switch on the unit designed to trip, thus if this
occurrence has taken place, pull out on the reset switch and push it in. If you have been manually trying to stop the lift
in the up or down position, it is important you allow it to go all the way up and shut itself off, then go all the way down
and shut itself off….
1.
Check that lift has power to the motor. (plug a light or drill into the outlet to confirm) Make sure the red light on
the outside of the housing is on.
2.
Unplug the lift, count to 5, then plug it back in and try your remote. If that doesn’t work…..
3.
Replace the Battery in the remote with a brand new battery from the store. (Batteries that have been in a
drawer can lose their memory over time)…..
4.
Check the leads going into the radio circuit board to insure none have vibrated loose….you should also remove
the plug in to the circuit board and inspect it for any charred residue….also check that the antenn
ae is pointed
correctly, (push in, twist it to lock it in) and not loose.
5.
If the above check out, re-pair the remote to the lift using the instructions attached.
6.
If all of the above do not work, call us back….
Here is a manual to help your Remote to
“
Relearn the Memory
”
. (prior to 2019)
https://cdn.shopify.com/s/files/1/0022/3238/5602/files/relearn_memory.pdf?301
Q. My lift was lowered onto a box or I lowerd it down to a pickup truck bed for unloading etc; and now it won
’
t go
back up, or the cables are wrapped around the drum improperly, what do I do?
First, you should call us at 405 516 2412 so we can confirm the issue. The Versalift is designed to automatically shut off
when it goes up into the attic and gets level with the floor of the attic. At that point it pushes up on a lever that shuts it
off. Conversely when it is going down to the garage floor, the Versalift senses the slack in the cables the second it hits
the floor which automatically shuts it off. That way the cable stays taunt around the cable drum and you will never have
an issue. IF you have lowered the unit down onto a box, it thinks it is on the floor, it may try to run up backwards
causing the cable to wind up backwards. Not a serious issue, but has to be addressed. So call us first, and this is what
we are most likely to advise you to do
…
https://cdn.shopify.com/s/files/1/0022/3238/5602/files/Resetting_the_Cable_Drum.pdf?301
Q. I am considering going with the
“
M
”
Series (Mounted Wall Switch) and my electrician wants to Pre Wire for it.
