C2-5000 Series Universal Scaler Operation Manual
106
20.0 RETURN
PROCEDURE
Before returning the Universal Scaler for repair, there are several checks you can
make yourself to make sure the problem is actually caused by a failure.
20.1 Are you sure there's a fault?
Many 'faults' are due to incorrect set-up or use so a simple checklist is provided
below to help you identify potential problems.
Set the unit up with your equipment as described in this manual and run through
the checklist. This will hopefully determine whether or not the unit is actually
faulty and prevent units from being returned unnecessarily.
Check the Troubleshooting tips in Section 21.0 of this manual and check out the
various FAQ (Frequently Asked Questions) listings on the support website,
tvone.crmdesk.com
, which shows the latest Hints, Tips and Solutions.
Don’t presume it is the Scaler that is causing the problem. Check that the
equipment being used with it is fully working and setup correctly.
First, check the AC power. Is it present and is the unit turned on? Check that all
cables are properly plugged in and are not damaged and then make certain that
all equipment connected to the Scaler is working properly.
Perhaps you have a “frozen” Scaler and you cannot change an input nor exit
from the current task. IN that case, a simple 'Engineering Reset' of the product
may sort the problem out. To do this hold down programmable buttons 1 and 2
along with the suspend switch until the unit beeps. Engineering reset should only
be used if the unit's settings give an invalid output that the user cannot exit from.
All user-settings will be lost following an engineering reset.
It is also worth insuring that the latest firmware is installed in the unit – although,
again, user settings are lost during a firmware update.
20.2 To return a unit for repair
First contact TV One using the
tvone.crmdesk.com
website. Support personnel
will determine whether a return to the factory is the appropriate solution. If that’s
the case, a Return Authorization Number will be issued. You should provide the
following information for each unit:
Product type
Serial number of the faulty unit (this is on the underside of the unit)
Full details of fault
Invoice number (if available)
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