Turner Designs TD-700, Руководство по эксплуатации

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TD-700 Laboratory Fluorometer Operating Manual
Page 48
C. Obtaining Service
Warranty Service
To obtain service during the warranty period, the owner shall take the
following steps:
1. Write or call the Turner Designs service department and describe as
precisely as possible the nature of the problem.
2. Carry out minor adjustments or tests as suggested by the Service
Department.
3. If proper performance is not obtained, ship the instrument, prepaid, to
Turner Designs, with a statement of shipping charges. The instrument
will be repaired and returned free of charge, along with a check to
cover shipping charges, for all customers in the contiguous continental
United States.
For customers outside of the contiguous continental United States,
and who have purchased our equipment from one of our authorized
distributors, contact the distributor. If you have purchased direct,
contact us. We will repair the instrument at no charge, but we will not
pay for shipment, documentation, etc. These charges will be billed at
cost.
NOTE! Under no conditions should the instrument or accessories be
returned without notice. Prior correspondence is needed:
a. To ensure that the problem is not a trivial one, easily handled in
your laboratory, with consequent savings to everyone.
b. To specifically determine the nature of the problem, so that
repair can be rapid, with particular attention paid to the defect
you have noted.
Out-of-Warranty Service
Proceed exactly as for Warranty Service, above. If our service department
can assist you by phone or correspondence, we will be glad to, at no
charge.
Repair service will be billed on a basis of time and materials. A complete
statement of time spent and materials used will be supplied. Shipment to
Turner Designs should be prepaid. Your bill will include return shipment
freight charges.
Address for Shipment:
Turner Designs
845 W. Maude Ave.
Sunnyvale, CA 94085