ConnectMe Tunstall Vi+ Installation and Programming Manual
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Critical visits
Critical visit monitoring allows scheduled carer visits to users to be monitored and
enables alarms to be raised if the schedule is not met. The home unit allows up to six
daily carer visits to be monitored. Each carer visit is defined by a visit time and a time
window (centred on the visit time), which is an acceptable time window for the visit to
occur. The default time window is 60 minutes i.e. the visit should occur between 30
minutes before and 30 minutes after the set visit time. During the time window, the
home unit must receive a transmission from a carer trigger (part number 67005/57)
otherwise a Carer Non-Arrival alarm will be generated. Critical visits must be
programmed via PC Connect.
NOTE
: Using the PC Connect programming tool any personal trigger can be defined as a Carer Trigger.
The home unit’s clock must be set to operate critical visits.
Auto Answer
The home unit can be set to automatically answer incoming telephone calls using
either Caller Line Identification (CLI) or non CLI. The home unit can also be
programmed via PC Connect to answer the call as either a normal telephone call
(POTS) or with the reminder Interactive voice response menu for setting up and
recording reminder messages remotely. If the user has CLI enabled on their
telephone line then the unit can be programmed with specific numbers. When the
home unit recognises the programmed number it will automatically answer the call.
Non CLI auto answer can be set to single knock or double knock. Setting it to single
knock will cause the unit to answer automatically when it is dialled. By setting it to
double knock, the unit will only answer if the person ringing the unit rings the unit
once and hangs up (before it is answered) then rings back again for a second time
within the Double Knock Primed Period limit.
Keyless entry
This allows a person to attend a property and gain access by the use of a Keyless
Access Trigger after an alarm call has been raised on the unit. An electronic door
lock must have been fitted to the door for this function to work correctly. For more
advice contact the
Telecare Helpdesk 1800 196 149 (AU) or 0800 488 678 (NZ).
