5
Troubleshooting
Error Messages
Thermo Scientific
Surveyor RI Plus Detector Hardware Manual
41
Error Messages
Error messages appear in pop-ups or in the RI Status page. These possible error messages
include, but are not limited to, those listed in
. If the symptom persist, call
your Thermo Fisher Scientific service representative for assistance.
9. LED2 - Comm
a. Green - communications
normal.
a. No action is required.
b. Amber - no
communications with PC
system.
b. Check the Ethernet
connections, and restart the
software. Check the
module configuration in
the software.
10. LED3 - Run
a. Flashing Green - run in
progress.
a. No action is required.
b. Solid Green - ready.
b. No action is required.
c.
Blinking Amber - an error
has occurred while
performing a run.
c.
Refer to the software to
determine the nature of the
error, or begin the run
again.
11. LED4 - Temp
a. Green - temperature is
stable.
a. No action is required.
b. Amber - temperature is not
stable.
b. Wait for the temperature to
stabilize. If the detector
does not stabilize in
30 minutes, call your
Thermo Fisher Scientific
service representative for
assistance.
Table 7.
Troubleshooting detector-related problems (Sheet 5 of 5)
Symptom
Cause
Remedy
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