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Section 17- Troubleshooting
This error message can occur when the software calculates too high
integration times during initialization. This is most likely due to a dried
sample left on the measurement surface after the last use of the
instrument. Cleaning both the top and bottom pedestals with de-
ionized water and exiting out of the software module to the main
menu should alleviate the problem. It is not necessary to close the
software completely as each module is re-initialized when it is
opened. If the error persists, contact your local distributor or
Technical Support.
Liquid Column Breakage
This warning occurs when a possible problem with the column is
detected. The software compares the long path and short path
absorbances and issues a warning to the user if the short path is not
20% of the long path absorbance, within a tolerance. The most
common explanation is that the column is not forming properly due to
the pedestal being “unconditioned”.
When a pedestal becomes unconditioned, sample droplets applied to
the bottom pedestal will 'flatten-out' and cover the entire pedestal
surface rather than 'bead up'. Buffers containing detergents and
various other reagents may cause the pedestal surfaces to become
unconditioned. We have noted that routine use of the Bradford
reagent may result in difficulty forming columns with 1 ul samples.
Reconditioning
17-6